On-Call List
For assistance please call the On-Call Supervisor.
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Customer Group Site Number Customer Name Address Post Code Phone Number    OR    Job Number  ** Fixed


      


 ** Fixed

Booked Calls
CallDateTimeCallCodeCallSheetNoCallCustCompanyNameEqpDescriptionCallFault2CallFault3CallEng1
10/03/2026 14:02:004240861HK-UK708-1578389MAC708MCDONALDS 708 BORDESLEY GREEN Y **QUOTE OVER £2000**DRINKS SYSTEM24 HOUR PRIORITYFANTA LINE REQUIRES NEW SOLENOID. 
10/03/2026 13:52:004240860TBCKFC05538KFC BLOXWICH - LEAMORE LANEHENNY PENNY PRESSURE FRYER4 HOUR PRIORITY*** PLEASE LOGIN AND OUT OF REMEDIAL ON SITE *** TO ATTEND SITE TO ISSUE WITH FRYER AFTER REMEDIAL 10/03 NO PRESSURENPT
10/03/2026 13:45:00424085900111607KFC9586KFC - CHERWELL VALLEY SERVICES EQUIPMENT24 HOUR PRIORITY***********CONCERTO********** BREADING TABLE : NOT OPERATIONAL, DRAWERS ARE NOT HOLDING TEMP. CURRENTLY 28 DEGREES ASSET NUMBER IS 27550HJB
10/03/2026 13:40:004240858TBCSUB32644ADSUBSLTD T/A SUBWAY 10 HENLEY STREETCOLD BAIN, SUBWAY24 HOUR PRIORITYSPARE SUPPLY CUSTOMER CALLEDS SITE DAMAGERD NOZZLE - NEEDS REPLACEMENT HJB
10/03/2026 13:30:0042408560768/2584R1FIV0768FIVE GUYS - BOURNEMOUTH (NEW BG & F 19/07/23, MG 25/03/24)FRY VAT24 HOUR PRIORITYENGINEER TO SIGN IN/OUT PRONETT FRYER NOT WORKING. HJB
10/03/2026 13:27:004240857HK-UK1544-1578364MC1544MCDONALDS 1544 WALSALL LITTLETON STREETELECTRICALNEXT ENGINEER VISITPLEASE RELOCATE POWER SUPPLY TO AREA ATTACHED & REPLACE SOCKET WITH IP67 VARIANT. 
10/03/2026 13:26:004240855 LB5201BYBOX - LB5201 MOULSHAM TESCOCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5201. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5201)ABM
10/03/2026 13:10:004240854HK-UK874-1578351MAC874MCDONALDS 874 SWITCH ISLAND DRINKS SYSTEMPAT REMEDIALBACKROOM 1->WATER BOOSTER SYSTEM >BOOSTER TANK ERROR: DEFECTIVE COMMENT: TANK BLOWN. LEAKING WATER FROM VALVE. FAULT #: 1 BACKROOM 1->WATER BOOSTER SYSTEM >BOOSTER TANK ERROR: MAINTENANCE REQUIREMENT COMMENT: LEAKING FROM VALVE. 
10/03/2026 13:10:004240851 LB3156BYBOX - LB3156 - QUEENSBURY MORRISONSCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3156. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3156)CAY
10/03/2026 13:10:004240849 LB6150BYBOX - LB6150 KINGS LYNN B TESCOCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6150. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6150)ABY
10/03/2026 13:08:004240852HK-UK661-1578349MAC661MCDONALDS 661 KINGS LYNN DT BAGGING STATION & HEAT LAMPSNEXT ENGINEER VISITLOOSE WIRES BEHIND STATION, AFTER ENGINEER VISITED TODAY THEY ASKED TO LOG SO THEY CAN GET PARTS ORDERED 
10/03/2026 13:08:0042408480253/3561NAN0253NANDOS - PRINCES QUAYSPARES SUPPLY24 HOUR PRIORITY****SPARE SUPPLY**** TO SUPPLY X1 PANASONIC MICROWAVE NE1853 BDQ HJB
10/03/2026 13:07:004240853HK-UK436-1578348MAC436MCDONALDS 436 NEWPORTSHAKE MACHINE - CARPIGIANI4 HOUR PRIORITYMACHINE PUT THROUGH INCORRECT HEAT TREAT 
10/03/2026 13:02:004240850HK-UK881-1578346MAC881MCDONALDS 881 SHEFFIELD - DRAKE HOUSE RETAIL PARKCLAMSHELL GRILL - TAYLOR 24 HOUR PRIORITYLEFT HAND PLATTEN UNDER COOKING MEAT, MEAT COMING UP RAW AROUND EDGES, AUTO CALIBRATION ALREADY DONE 
10/03/2026 13:02:0042408470400/2822NAN1134NANDO'S GALLAGHER RETAIL PARK (MAINLAND)PANASONIC MICROWAVE24 HOUR PRIORITY****PLEASE SIGN IN/OUT OF PRONETT**** MICROWAVE IS NOT POWERING ON, HAVE CHECKED AND TESTED PLUG SOCKET THAT IS ALL FINEHJB
10/03/2026 13:01:00424084632336334GRE0131GREGGS LOMONDGATEHOBART DISHWASHER24 HOUR PRIORITY******MERCURY(SCC)******* FAULTY CONTROL PANEL NOT SWITCHING ON NO POWERHJB
10/03/2026 13:01:004240845 LB3257BYBOX - LB3257 - JOHN MASON INTERNATIONALCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3257. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3257)HEX
10/03/2026 12:57:0042408440082/3885NAN0082NANDOS - STREATHAMMICROWAVE24 HOUR PRIORITY****PLEASE SIGN IN/OUT OF PRONETT**** THE MICROWAVE IS NOT HEATING UP PROPERLY. WE HAVE TO MICROWAVE THINGS MORE THAN WE USUALLY WOULD HAVE TO.HJB
10/03/2026 12:57:004240843344052089KFC1810KFC - WELCOME BREAK - LEICESTER FOREST SOUTHEQUIPMENT24 HOUR PRIORITY*********LOG ON TO SERVICE CHANNEL*******HJB
10/03/2026 12:54:004240841 LB3257BYBOX - LB3257 - JOHN MASON INTERNATIONALCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3257. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3257)TDN
10/03/2026 12:47:00424083955026TIM111TIM HORTONS WESTERN SUPERMARE - DTBUNN BREWER24 HOUR PRIORITYISSUE: BREWER POURING WATER CONTINUOUSLY WITHOUT ANY BREWING. AREA MANAGER: KARTIK - 07586714375 HJB
10/03/2026 12:46:004240838L132556GKI6993GREENE KING - LONGSHIP (HEBBURN)EQUIPMENT5 DAY PRIORITYPLEASE SIGN ON AND OFF PULSE ON SITE *** PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK *** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS *** PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT DESSERT MICROWAVE POPPING AND SPARKING AGAIN - ONLY GOT FIXED FOR THE SAME ISSUES A MONTH OR TWO AGO!HJB
10/03/2026 12:44:004240840HK-UK336-1578329MAC336MCDONALDS 336 LLANELLIMERRYCHEF OVEN24 HOUR PRIORITYDOOR SEAL NEEDS REPLACING 
10/03/2026 12:42:004240836ACCOUNTSUB39943ACCOUNT -- SUBWAY 712/716 MANSFIELD ROADSPARES SUPPLYSPARES / SUPPLY ONLY***SUPPLY ONLY*** COULD I ORDER A PROOFER SEAL FOR MODEL NUMBER 512914STF
10/03/2026 12:41:004240835128772479MAB189901HARVESTER - GRANGE PARKELECTRICAL36 HOUR PRIORITY P2ENGINEER TO SIGN INTO VERISEA WHEN ONSITE LAMP POSTS AROUND THE FRONT OF THE BUILDING NOT TURNING ON WITH THE OTHER OUTSIDE LIGHTS. CANNOT SEE ANY SWITCHES TRIPPED. WE ARE AN IOT SITEHJB
10/03/2026 12:40:004240842HK-UK308-1578325MAC308MCDONALDS 308 OSMASTON SHAKE MACHINE - CARPIGIANI24 HOUR PRIORITYSTRAWBERRY LINE BROKEN 
10/03/2026 12:40:004240834128771569MAB198846SUTTON PARK - MILLER & CARTERMAGRINI COFFEE MACHINE36 HOUR PRIORITY P2ENGINEER TO SIGN INTO VERISEA WHEN ONSITE LEFT HAND STEAM ARM NOT TURNING OFF AUTOMATICALLY AFTER HEATING/WARMING CYCLE COMPLETEHJB
10/03/2026 12:38:004240833DCKNET0013TOOLBOX TALKS_TRAININGSPARES / SUPPLY ONLYTOOLBOX TALK, HIG CHAT, CHECK TOOLS/EQUIPMENTHJB
10/03/2026 12:38:004240832DCKTRAININGTRAINING_TRAININGSPARES / SUPPLY ONLYDANNY CLARK TRAINING JOB TO BE USED FOR ALL TRAINING SESSIONS. HJB
10/03/2026 12:37:004240831DCKVEHICLEVEHICLE AB1 2BD_VEHICLESPARES / SUPPLY ONLYVAN CHECK TO BE COMPLETED ONCE PER MONTH PLEASE FOLLOW THE CHECK LIST ON THE ATTACHED CERTHJB
10/03/2026 12:32:00424083025723TOT001HK ENGINEERING LTDSPARES SUPPLYSPARES / SUPPLY ONLY***SUPPLY ONLY*** 2X 176901 DUKE IR BURNER 1X 600222 DUKE FLAME ARRESTOR 1X 176349 DUKE XT LOWER J BURNER SHIELD STF
10/03/2026 12:26:0042408290814/1829FIV0814FIVE GUYS - MANCHESTER PARRS WOODEQUIPMENT3 HOUR PRIORITYENGINEER TO SIGN IN/OUT PRONETT EVERYTHING SEEMS TO BE TRIPPING AND LOSING POWER ON THE LINE. THE BREAD AND MEAT GRILLS, BAIN-MARIE, HEATED TABLE AND FRY DUMP. WE HAD A WHOLE PARK FIRE DRILL AROUND 9AM AND SINCE THEN EVERYTHING HAS BEEN FLICKING ON AND OFF. ONE SECTION OF THE GRILL WILL COME ON, STAY ON FOR A FEW MINUTES THEN GO OFF, THIS KEEPS HAPPENING WITH DIFFERENT SECTIONS OF THE GRILLS ON BOTH GRILLS. FOOD IS COOKING UNEVENLY SO THIS HAS RESULTED IN SITE CLOSURE. THE HVAC, TRIP SWITCHES AND GAS VALVES ARE ALL AS THEY SHOULD BE, WE CANNOT FIND THE ROOT CAUSE.HJB
10/03/2026 12:23:004240828344051033KFC1363KFC - WELCOME BREAK - CORLEY SERVICES SOUTHFRYER24 HOUR PRIORITY**********LOG ON TO SERVICE CHANNEL*********** "KFC / FRYER / OPEN FRYER - KFC "EQUIP:" LEFT HAND (POT) "TAG ID"WB-KFCOPENFRYER1, "BRAND" T.B.C, "MODEL #"T.B.C, "SERIAL #"T.B.C / OTHER FAULT / CHIP FRYER KEEPS TRIPPING OUT WHEN IN USE."HJB
10/03/2026 12:21:004240827L132534GKI1656GREENE KING - WOLDS (WEST BRIDGFORD)EQUIPMENT3 DAY PRIORITYPLEASE SIGN ON AND OFF PULSE ON SITE *** PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK *** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS *** PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT MICROWAVE IS SMOKING AND SPARKING FROM INSIDE. WE HAVE CURRENTLY UNPLUGGED FOR SAFETYHJB
10/03/2026 12:20:004240837HK-UK1079-1578318MC1079MCDONALDS 1079 MOONS MOATEQUIPMENTNEXT ENGINEER VISITPUMP NOT WORKING ON THE COKE ZERO 
10/03/2026 12:18:004240824128706184WEN13253WENDY’S OXFORDEQUIPMENT48 HOUR PRIORITYOUR MPC CHICKEN HOLDER POWER IS NOT COMING ON AND IT WAS READING A ERROR MESSAGE BEFORE THE POWER WENT OUT WHAT IS THE MANUFACTURER AND MAKE NAME?: MARSHALL AIR SYSTEMS WHAT IS THE SERIAL NUMBER?: 0321H 67484 TRIAGE - HEALTH AND SAFETY: NO TRIAGE - TRADE IMPACTING: N/AHJB
10/03/2026 12:17:004240823L132526GKI1951GREENE KING - HARBOUR (KINMEL BAY)EQUIPMENT3 DAY PRIORITYPLEASE SIGN ON AND OFF PULSE ON SITE *** PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK *** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS *** PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT MICROWAVE - MAY BE CAUSING THE OTHERS TO SHUT DOWN DURING BUSY TRADING TIMES ALL MICROWAVES WHEN ON AT THE SAME TIME SHUT OFF EQUIPMENT DESCRIPTION: DOENT WORK AND SHUTS ITSELF OFF WHEN TURNED ONHJB
10/03/2026 12:16:0042408222774/1976BK2774BURGER KING - IPSWICH **GAS SITE**EQUIPMENT24 HOUR PRIORITYENGINEER TO SIGN INTO PRONETT WHEN ONSITE FRY DISPENSER MACHINE DOEST DISPENSE FRIES AS IT SHOULDHJB
10/03/2026 12:13:004240821 AB15336BYBOX - AB15336 IRVINE ACOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15336. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15336)CTN
10/03/2026 12:12:004240825HK-UK291-1578313MAC291MCDONALDS 291 SHEFFIELD - CRYSTAL PEAKSSHAKE MACHINE - HEAT TREAT - TAYLOR24 HOUR PRIORITYMAGIC EYE NEEDS REPLACING 
10/03/2026 12:11:004240820L132513GKI6193GREENE KING - GRESWOLDE ARMS (KNOWLE)EQUIPMENT5 DAY PRIORITYPLEASE SIGN ON AND OFF PULSE ON SITE *** PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK *** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS *** PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT MERRYCHEF - NO POWER HJB
10/03/2026 12:10:004240819344050306KFC1810KFC - WELCOME BREAK - LEICESTER FOREST SOUTHHENNY PENNY PRESSURE FRYER24 HOUR PRIORITY**********LOG ON TO SERVICE CHANNEL************ "KFC / FRYER / 8 HEAD PRESSURE FRYER "EQUIP:" 8 HEAD 3 "TAG ID"WB-8HEAD29, "BRAND" HENNY PENNY, "MODEL #"HPPXE100-KFC, "SERIAL #"AE1612074 / NOT DRAINING / OIL NOT DRAINING INTO PAN"HJB
10/03/2026 12:07:004240817L132508GKI1118GREENE KING - PRINCE REGENT (CAMBRIDGE)EQUIPMENT5 DAY PRIORITYQUOTE PROVIDED WHEN A PREVIOUS ORDER WAS COMPLETED. CONTRACTOR NOTES: EQUIPMENT NOT FUNCTIONING NEW TOUCH SCREEN AND 2HRS LABOUR NEEDED FOLLOWING 4240689HJB
10/03/2026 12:05:004240816128700197MAB176770BROWNS MANCHESTERMAGRINI COFFEE MACHINE36 HOUR PRIORITY P2ENIGNEER TO SIGN INTO VERISEA WHEN ONSITE MILK FROTHER NOT ACHIEVEING OR HOLDING TEMPERATURE. CUTS OUT AFTER 10 SECONDS AND DOES NOT POWER BACK UP.HJB
10/03/2026 12:05:004240815L132510GKI1951GREENE KING - HARBOUR (KINMEL BAY)EQUIPMENT3 DAY PRIORITYPLEASE SIGN ON AND OFF PULSE ON SITE *** PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK *** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS *** PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT MERRYCHEF - PART OF THE EQUIPMENT SEEMS TO HAVE ERODED AND BROKEN FROM THE TOP ON THE INSIDE EQUIPMENT DESCRIPTION: INSIDE FROM TOP DEBRIS FALLEN BUSY KITCHEN AT DINNER & TEA TIMES,HJB
10/03/2026 12:03:004240818HK-UK1579-1578308MC1579MCDONALDS 1579 HUCKNALL **QUOTE ABOVE £500**CHICKEN VATNEXT ENGINEER VISITPOT 7 THE DRAIN VALVE IS NOT CLOSING FULLY. 
10/03/2026 12:00:004240814L132503GKI6373GREENE KING - NEWNHAM COURT INN (MAIDSTONE)MERRYCHEF CONVECTION OVEN5 DAY PRIORITYQUOTE PROVIDED WHEN A PREVIOUS ORDER WAS COMPLETED. CONTRACTOR NOTES: EQUIPMENT NOT FUNCTIONING NEW MAGNETRON, COOLUNG FAN KIT, DOOR GASKET AND 2HRS LABOUR NEEDED FOLLOWING 4240064HJB
10/03/2026 11:57:00424081155015TIM006TIM HORTONS - GLASGOW SILVERBURN SHOPPING CENTRE - ILMICROWAVE, MERRYCHEF24 HOUR PRIORITY1hr Labour ISSUE: TOP PLATE ON THE INSIDE OF MERRY CHEF HAS BURNT THROUGH AND ERODING, PLEASE QUOTE FOR THE IMPRINGER PLATE BEFORE ATTENDING AREA MANAGER: THOMAS - 07979332987HJB
10/03/2026 11:57:004240810 LB13910BYBOX - LB13910 RETFORD SOCIAL CLUBCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB13910. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB13910)JMF
10/03/2026 11:56:004240812HK-UK1342-1578299MC1342MCDONALDS 1342 MERTHYR TYDFIL 3BLENDED ICE MACHINE24 HOUR PRIORITYSLOT NUMBER 3 ISNT SHOOTING THE BASE INTO THE CUP STRAIGHT. 
10/03/2026 11:56:004240809 LB9523BYBOX - LB9523 MARKET HARBOROUGH (16B)COLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB9523. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB9523)CBE
10/03/2026 11:55:004240808 AB16646BYBOX - AB16646- SAINSBURYS MELTON MOBRAYCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16646. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16646)PSR
10/03/2026 11:54:004240813HK-UK1342-1578296MC1342MCDONALDS 1342 MERTHYR TYDFIL 3FRY VAT24 HOUR PRIORITYPOT NUMBER 3 KEEPS TRIPPING OUT 
10/03/2026 11:48:004240805HK-UK1470-1578291MC1470MCDONALDS 1470 DEREHAM **QUOTE VISIT 3**TOASTER - VERTICAL24 HOUR PRIORITYCAME OUT TO FIX THE REAR CLUB ERROR ON TOASTER BUT IT STILL HAS THE ERROR MESSAGE ON THE SIDE 
10/03/2026 11:45:004240807HK-UK319-1578287MAC319MCDONALDS 319 FOSSE PARK DTTURBOCHEF OVEN4 HOUR PRIORITYNOT REACHING TEMP AND PLANTS WERE COLD IN THE MIDDLE. SEVERAL RUNS TRIED BUT STILL NOT GETTING TEMP. CURRENTLY NO OVENS IN USE SO UNABLE TO SELL PLANTS AND GRILLED CHICKEN 
10/03/2026 11:45:004240804 LB20630BYBOX - LB20630 NORWICH - THE OCTAGON BARNCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB20630. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB20630)DGT
10/03/2026 11:44:004240806HK-UK976-1578286MAC976MCDONALDS 976 BASSETTS POLEBLENDED ICE MACHINENEXT ENGINEER VISITMAINTENANCE RECOMMENDED MESSAGE ON DISPLAY FOR 11 MONTHS 
10/03/2026 11:44:004240803 LB5196BYBOX - LB5196 STAFFORD RANGERS FOOTBALL CLUBCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5196. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5196)AHA
10/03/2026 11:44:004240802L132482GKI6783GREENE KING - NEW PIPPIN (WYKEN)EQUIPMENT3 DAY PRIORITYTHIS IS A RECALL AGAINST ORDER NUMBER L130564 --- RECALL CONTRACTOR INSTRUCTIONS --- RECALL - PLEASE ATTEND SITE, NO POWER TO MERRYCHEF MANY THANKS CALLER NAME: RECALL --- ORIGINAL ORDER CONTRACTOR INSTRUCTIONS --- PLEASE ATTEND SITE AS THEY CANT GET THE MERRYCHEF WORKING AT ALL, JUST SEEMS TO HAVE NO POWER , THANKS HJB
10/03/2026 11:42:0042408001820419SLI0069SLIM CHICKENS - CAMBRIDGEEQUIPMENT24 HOUR PRIORITYPROBLEM: FRYER IS NOT WORKING PROPERLY. THE FLAME IS MUCH BIGGER THAN NORMAL AND THERE IS MORE FIRE THAN USUAL UNIT: GAS FRYERHJB
10/03/2026 11:42:004240799L132476GKI1533GREENE KING - FIG TREE (UXBRIDGE)EQUIPMENT5 DAY PRIORITYPLEASE SIGN ON AND OFF PULSE ON SITE *** PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK *** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS *** PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT MICROWAVE - NOT WORKING, DON'T KNOW WHAT THE EXACT PROBLEM IS PREFERRED ATTENDANCE TIME : AFTER 11.00 HJB
10/03/2026 11:41:004240798 LB3052BYBOX - LB3052 - BREDBURY A MORRISONSCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3052. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3052)CLR
10/03/2026 11:39:004240797 LB6224BYBOX - LB6224 TESCO EXTRACOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6224. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6224)JRE
10/03/2026 11:37:004240796L132436GKI1958GREENE KING - TWYNERSH HOUSE (CHERTSEY)MERRYCHEF CONVECTION OVEN5 DAY PRIORITYQUOTE PROVIDED WHEN A PREVIOUS ORDER WAS COMPLETED. CONTRACTOR NOTES: EQUIPMENT NOT FUNCTIONING NEW SRB BOARD AND 2HR LABOUR NEEDED FOLLOWING 4240142HJB
10/03/2026 11:35:004240795 LB10447BYBOX - LB10447 SWANSEA TESCO EXTRACOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB10447. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB10447)MWH
10/03/2026 11:33:004240801HK-UK1227-1578275MC1227MCDONALDS 1227 TREFOREST - YASH CO LTD T/A MCDONALDSSHAKE MACHINE - CARPIGIANI24 HOUR PRIORITYSIDE 2 WOULDN’T COME OUT OF CLEAN 
10/03/2026 11:33:004240794 AB17009BYBOX - AB17009 BRISTOL SAINSBURYSCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17009. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17009)CCK
10/03/2026 11:30:00424079332326254CIT0065EXPRESS SERVICE STATION - STUBBINGTONEQUIPMENT24 HOUR PRIORITY*******MERCURY******* NOT CURRENTLY AT CORRECT TEMPERATURE, ITS FLUCTUATING.HJB
10/03/2026 11:25:00424079025668TOT001HK ENGINEERING LTDSPARES SUPPLYSPARES / SUPPLY ONLY***SUPPLY ONLY*** 2X 175812 DUKE GAS VALVE WIRING HARNESSSTF
10/03/2026 11:23:00424078913500NAN1129NANDOS- CAMPERDOWN LEISURE PARK (MAINLAND)ELECTRIC GRILL24 HOUR PRIORITY***MIDDLEBY WARAANTY*** MKE40525A0023 MKE-48/C-T-STAT - COUNTER TOP SO001209 48" ELECTRIC CHROME GRIDDLE - ELECTRIC STAT SITE REPORTS, "GRILL IS MAKING AN ODD NOISE AROUND 5/6 TIMES A SHIFT, NO DIALS ARE BEING TOUCHED EXCEPT FROM THE TEMPERATURE BEING SET BEFORE GRILL IS TURNED ON IN MORNING. THE ONLY WAY THE NOISE IS STOPPING IS BY TURNING THE FURTHEST DIAL TO THE LEFT DOWN A TINY BIT." ***BE CAREFUL WHEN REMOVING FRONT PANELS SO L/H SWITCH DOES NOT GET DAMAGED***HJB
10/03/2026 11:21:004240788HK32227-03-2026POP0232POPEYES COVENTRYEQUIPMENT24 HOUR PRIORITYH&K WARRANTY THE BREEDER UNIT KEEPS TRIPPING. PART NUMBER: 604474-SIFTER SERIAL NUMBER: 1072617005 HJB
10/03/2026 11:19:004240792HK-UK1580-1578265MC1580MCDONALDS 1580 - SHROPSHIRE RETAIL PARKCLAMSHELL GRILL - GARLANDNEXT ENGINEER VISITGAP SETTING OUT ON LEFT PLATEN 
10/03/2026 11:17:004240786HK-UK413-1578260MAC413MCDONALDS 413 MEOLE BRACE D/TAUTOMATIC BEVERAGE SYSTEM (DRINKS TOWER)NEXT ENGINEER VISITICE MACHINE NOT HARVESTING THE ICE CORRECTLY 
10/03/2026 11:15:00424078532336577GRE5247GREGGS - BARTON UPON HUMBEREQUIPMENT24 HOUR PRIORITY******MERCURY****** LEAKING WATER FROM UNDERNEATH ALSO THE HOT WATER TAP FOR HOT DRINKS IS STOPPING AND STARTED WHEN YOU PRESS TO FILL UP CUPSHJB
10/03/2026 11:12:004240791HK-UK1029-1578256MC1029MCDONALDS 1029 CARDIFF D/TDRINKS TOWER4 HOUR PRIORITYCANT PRESS ANY BUTTONS! 
10/03/2026 11:10:004240783 LB7582BYBOX - LB7582 TESCO EXTRACOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB7582. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB7582)WC
10/03/2026 11:09:004240787HK-UK708-1578254MAC708MCDONALDS 708 BORDESLEY GREEN Y **QUOTE OVER £2000**DRINKS SYSTEM24 HOUR PRIORITYFANTA LINE DOESNT SEEM TO BE WORKING, INTIALLY WAS DISPENSING HOWEVER THE RATIO OF SYRUP HAS DECREASED AND NOW ITS NOT DISPENSING ANY AT ALL. IVE BLED THE LINE TO CHECK FOR ANY AIR LOCKS HOWEVER SEEMS LIKE ITS CLEAR FROM WHAT IT LOOKS LIKE COULD POSSIBLY BE THE PUMP. 
10/03/2026 11:09:004240782344048104BK1658BURGER KING - WELCOME BREAK - FLEET SOUTH-** NAT GAS **PITCO GAS FRYER24 HOUR PRIORITY************LOG ON TO SERVICE CHANNEL************ "BURGER KING / FRYER / OPEN FRYER - GAS / ERROR ON SCREEN / BURGER KING / FRYER / OPEN FRYER - GAS / ERROR ON SCREEN / "HEATING FAILURE" ISSUE ON MULTI VAT NO. 2 FRYER CLEANED AND CHANGED NEW OIL AS ADVISED BY THE ENGINEER HOWEVER THE ISSUE STILL PERSISTS. / POSSIBLE RECALL FROM TN #341540411"HJB
10/03/2026 11:09:004240781 LB8506BYBOX - LB8506 - SAINSBURYSCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB8506. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB8506)MGR
10/03/2026 11:07:004240779 LB3257BYBOX - LB3257 - JOHN MASON INTERNATIONALCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3257. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3257)KLS
10/03/2026 11:04:0042407780234/1043POP0234POPEYES BROMLEYFRY VAT24 HOUR PRIORITY*****PLEASE SIGN IN AND OUT OF PRONETT - IF NOT ASSIGNED PLEASE CALL OFFICE***** ELECTRIC FRYER OUR RIGHT FRYER DOESNMT FILTER THE OIL PROPERLY. LAST TIME ENGINEER SAID ITS THE ISSUE WITH O RINGS. WE REPLACED IT AND STILL WE HAVE THE SAME ISSUE. CAN WE PLEASE GET SOMEONE WHO CAN IDENTIFIED THE PROBLEM PLEASE. THE SERIAL NUMBER FOR THIS ASSET IS 2505JM0061.HJB
10/03/2026 10:59:004240784HK-UK461-1578245MAC461MCDONALDS 461 ABBEY LANE-LEICESTER*QUOTE BUILDER*TOASTER - VERTICAL24 HOUR PRIORITYCLUB SIDE ON LINE 2 TOASTER - WE HAVE TO SPARE TOASTERS PLEASE TRY AND USE PARTS FROM THEM 
10/03/2026 10:59:004240780HK-UK1183-1578244MC1183MCDONALDS 1183 SLEAFORDCHICKEN VAT24 HOUR PRIORITYVAT 6, HAS RECENTLY BEEN FIXED BUT IT IS NOT HEATING UP - ONLY REACHING 92 DEGREES 
10/03/2026 10:53:0042407776683/1912QBK6683BURGER KING 70-72 QUEENSWAY  24 HOUR PRIORITYRETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE **ENGINEER TO CALL OFFICE AFTER 2HRS ON SITE** PARTS TO BE FITTED: 1X FOL-31051238 FAN CROSS, R/H, W/O HEAT, FOLLET EQUIPMENT: FRY DUMP - 83084 - 24.03.25 ORIGINAL JOB NUMBER: 4234847NETENG
10/03/2026 10:52:004240776 KFC1861KFC - WELCOME BREAK - NEWPORT PAGNELL SOUTHEQUIPMENT24 HOUR PRIORITY*********LOG ON TO SERVICE CHANNEL********** "KFC / FRYER / OPEN FRYER - KFC "EQUIP:" LEFT HAND (POT) "TAG ID"WB-KFCOPENFRYER18, "BRAND" T.B.C, "MODEL #"T.B.C, "SERIAL #"T.B.C / OTHER FAULT / WE NEED STRIP FOR OPEN FRYER FOR NEW PROMOTION OUR FRYER IS EVOLUTION ELITE CONTACT 07951475422"HJB
10/03/2026 10:51:004240775344047062KFC1861KFC - WELCOME BREAK - NEWPORT PAGNELL SOUTHEQUIPMENT24 HOUR PRIORITY*************LOG ON TO SERVICE CHANNEL************ "KFC / HEATING CABINET / HENNY PENNY HCW/HCS DISPLAY CABINET / TEMPERATURE GAUGE NOT MOVING / HC903 DISPLAY HOT CAB BOTTOM SHELF DOES NOT REACH TEMPERATURE HOWEVER TEMPERATURE GAUGE SHOW 78C"HJB
10/03/2026 10:49:004240774---MAC505MCDONALDS 505 HEADINGTONPAT/ ELECTRICAL REPAIRSPAT REMEDIALPAT REMEDIAL FOR STORE 505 UHC HARNESS BOX FAILED INSULATION RESISTANCE TEST ALSO FAILED PAT TEST DUE TO THIS MANAGER TOLD AND SHOWN FAILED STICKER APPLIED UNDER UHCS VERTICAL TST HARNESS BOX FAILED EARTH TOUCH TEST ALSO FAILED PAT TEST DUE TO THIS MANAGER TOLD AND SHOWN FAILED STICKER APPLIED VERTICAL TST SECTION VERTICAL TST HARNESS FAILED EARTH TOUCH TEST ALSO FAILED PAT TEST DUE TO THIS MANAGER TOLD AND SHOWN FAILED STICKER APPLIED VERTICAL TST SECTION GRILLS FAILED ALL TRIP TESTS ENGINEER TO INVESTIGATE AS VIGIREX LOOKS NEW GRILLS/MAINS DB MFY RCCB IN MAINS DB DOWN WHEN ARRIVED AND WON'T RESET MAINS DB REPLACE 45MIN NWH FRY VAT CONTROL PLUG AND SKT NEEDS CHANGING TO WHITE AS ON BLUE FRY VATS REPLACE 1HOUR NWH FILLET VAT CONTROL PLUG AND SKT NEEDS CHANGING TO WHITE AS ON BLUE FILLET VAT REPLACE 1 HOUR NWH 32A 3PIN IP PANEL SKT ON VERTICAL TST HARNESS MISSING CAP VERTICAL TST HARNESS REPLACE 45MIN NWH NETENG
10/03/2026 10:47:004240773 MAC605MCDONALDS 605 HALESOWEN 1CLAMSHELL GRILL - TAYLORREMEDIALNEEDS PARTS FOLLOWING PPMHJB
10/03/2026 10:45:0042407727648/1884BK7648BURGER KING - TRURODUKE HOLDING CABINET24 HOUR PRIORITY**PLEASE SIGN IN AND OUT OF PRONETT** EQUIPMENT/ORDER TYPE: PHU HOLDING UNIT PHU NOT CONNECTING, TRIED DIFFERENT CABLES BUT STILL NOT WORKING.HJB
10/03/2026 10:36:00424076932326604MAK1003MACKWORTH EUROGARAGE SERVICE STATION EQUIPMENT24 HOUR PRIORITY*******MERCURY****** CHILLED CABINET IS OVER TEMP AND HAS BEEN EMPTIED.HJB
10/03/2026 10:35:004240770HK-UK041-1578234MAC041MCDONALDS 41 ENFIELDCLAMSHELL GRILL - GARLANDNEXT ENGINEER VISITPLEASE RE QUOTE 
10/03/2026 10:35:004240768 LB3021BYBOX - LB3021 - FELTHAM CCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3021. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3021)JLD
10/03/2026 10:34:004240771HK-UK1205-1578233MC1205MCDONALDS 1205 SWADLINCOTEFRY VAT24 HOUR PRIORITYFRY PUMP NOT WORKING. HAVE PRESSED RESET SWITCH AND IS STILL NOT WORKING. 
10/03/2026 10:32:004240767ACCOUNTSBK10719BURGER KING CRAWLEYDUKE HOLDING CABINET24 HOUR PRIORITY**********LEON KENNEDY******** Please view previous job on site 4229023 regarding same issue BOTTOM HEATER RUN WAY HIGH AND SHOWING ERROR. CABINET STILL WORKING BUT ONE SIDE NOT WORKING, THIS SAME ISSUE HAS HAD GOTTEN 4 DIFFERENT VISIT AND ITS A RECALL AS THE ENGINEER WAS ON SITE 6/3/26. PLEASE COULD AN ENGINEER COME TAKE A LOOK. ANY VISIT PRIOR TO 9AM, WE NEED TO BE INFORMED SO SITE COULD BE OPENED. HJB
10/03/2026 10:27:004240765HK-UK1188-1578225MC1188MCDONALDS 1188 RUSH GREEN DT **QUOTE OVER £800**CHICKEN VATNEXT ENGINEER VISITALL 3 FRYERS YEARLY SAFETY CHECKS NEEDED - LAST COMPLETED FEB 2025 
10/03/2026 10:26:004240766HK-UK874-1578223MAC874MCDONALDS 874 SWITCH ISLAND DRINKS BACK ROOM PACKAGE24 HOUR PRIORITYI HAVE SDMS HERE, HE SAYS THE BOOSTER TANK ON THE MULTIPLEX HAS BLOWN AND NEEDS REPLACING PLEASE. 
10/03/2026 10:26:00424076413493BK1358BURGER KING - WELCOME BREAK - CORLEY SOUTH-** NAT GAS ***PITCO FRYER24 HOUR PRIORITY***MIDDLEBY WARRANTY*** E25LC043226 BLSELV14X/FD-FFFF - PITCO SO00005203 FRYER MULTI VAT STILL SHOWING HEAT FAILURE AFTER AN ENGINEER HAS ALREADY BEEN OUT AND SAID WE HAD LOOSE WIRES IN THE BACK. WIRES WERE INSTALLED PROPERLY BUT STILL HAVING THE SAME ISSUE SINCE. FRYER WILL NOT HEAT OVER 16 DEGREES THEN WILL CUT OUT SHOWING HEAT FAILURE. TRIED TO RESET BE STILL ISN'T RESOLVING THE ISSUE. ENGINEER TO PLEASE CHECK AND RECORD THE FOLLOWING WHILST ON SITE: 1. INCOMING STATIC PRESSURE (APPLIANCE OFF) 2. INCOMING DYNAMIC PRESSURE (ALL APPLIANCES ON) 3. OPERATING PRESSURE 4. THERMOCOUPLE MILLIVOLTS READING (MV FRYERS ONLY) 5. OHMS READING ACROSS HI-LIMIT (MV FRYERS ONLY) IF PARTS ARE REQUIRED PLEASE ENSURE THAT YOUR ENGINEER TAKES A PICTURE OR VIDEO TO SHOW THE FAULT: 1. IMAGE MUST BE CLEAR 2. IMAGE MUST SHOW DATE CODE OF PART (ON THE LABEL ON THE PART) 3. IMAGE MUST SHOW OVERALL CONDITION OF PART 4. IMAGE MUST SHOW THE FAILURE OF THE PART (VIDEO WELCOME) FAILURE TO DO SO MAY RESULT IN NON-PAYMENT OF YOUR INVOICE AS THIS IS THE WARRANTY REQUIREMENT OF THE MANUFACTURER.THS
10/03/2026 10:23:004240763 LB4455BYBOX - LB4455 - TESCO CLACTON DCOLLECT PARTS24 HOUR PRIORITYPARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB4455. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB4455)AEL
10/03/2026 10:23:0042407620842/1587FIV0842FIVE GUYS - CHESHUNT 11.03.22ELECTROFREEZE SHAKE MACHINE3 HOUR PRIORITY***PLEASE SIGN IN AND OUT OF PRONETT*** STEVEN WAS CONTACTED AT THE CONTRACTOR`S OFFICE TO CONFIRM EMERGENCY ATTENDANCE. CABLE THAT GOES INSIDE THE MACHINE BLEW UP THE SERIAL NUMBER FOR THIS ASSET IS L3D-2958. SITE CONTACT - 01992661940HJB
10/03/2026 10:05:004240759HK-UK1415-1578201MC1415MCDONALDS 1415 SHEFFIELD - TURNER BUSINESS PARKSHAKE MACHINE - HEAT TREAT - TAYLOR4 HOUR PRIORITYTHE SHAKE SIDE KEEPS SAYING BEATER OVERLAOD. I HAVE RESET THIS ON THE BACK BUT IS DOES IT AGAIN STRAIGHT AWAY.