| CallDateTime | CallCode | CallSheetNo | CallCust | CompanyName | EqpDescription | CallFault2 | CallFault3 | CallEng1 |
| 13/01/2026 15:13:00 | 4226249 | L092057 | GKI1662 | GREENE KING - WEST GATE (BATH) | EQUIPMENT | 5 DAY PRIORITY | 2 OF OUR OLD MICROWAVES HAVE BROKEN, THEY ARE THE LAST 2 OLD ONES WE HAVE HAD FOR 6+ YEARS.
COULD WE PLEASE QUOTE FOR 2 NEW MICROWAVES AND COLLECT THESE 2 BROKEN ONES AT THE SAME TIME LEE
CALLER NAME: LEE ATKINS
ADDITIONAL INSTRUCTIONS: 01225 461642 / 07707289247
| |
| 13/01/2026 15:11:00 | 4226248 | 115518314 | MAB186899 | THE OPTIMIST **CALL CHRIS FOR ACCESS 24 HOURS BEFORE - 07896986799** | ELECTRICAL | 36 HOUR PRIORITY P2 | NOT BROKEN BUT THE SOCKET NEAR THE PIZZA FRIDGE HAS A GAP AND IS GIVING WAY. | |
| 13/01/2026 15:08:00 | 4226245 | - | MC1110 | MCDONALDS 1110 MERIDIAN | ELECTRICAL | 24 HOUR PRIORITY | CALL LOGGED PCN TO FIT PART | HJB |
| 13/01/2026 15:04:00 | 4226246 | HK-UK1644-1553042 | MC1644 | MCDONALDS 1644 - CHETTLES DELIVERY KITCHEN | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | WHEN SET TO PREHEAT ITS SAYING ERROR OBSTRUCTION 63, THIS WAS THE SAME CODE THAT CAME UP ON THE 07/01/2026 AND IT WAS FIXED THEN | |
| 13/01/2026 15:02:00 | 4226244 | HK-UK236-1553040 | MAC236 | MCDONALDS 236 NEWPORT | CHICKEN VAT | 24 HOUR PRIORITY | LOUD ELECTRICAL BUZZING NOISE COMING FROM VATS PERIODICALLY. UNSURE OF WHAT VAT IT IS NOW | |
| 13/01/2026 15:02:00 | 4226243 | PAUL CONDRON | GKI6293 | GREENE KING - THE CHARNWOOD ARMS | EQUIPMENT | 24 HOUR PRIORITY | DRAGINO SENSORS
HEATING PANEL INSTALL
ACCOMADATION SALUS | HJB |
| 13/01/2026 15:01:00 | 4226242 | WO-00085019 | KFC10606 | DEMIPOWER (EASTERN) LTD T/A KFC IPSWICH - CARDINAL PARK | CARPIGIAN 191 PSP I KREAM BALL MACHINE | 24 HOUR PRIORITY | ***CARPIGIANI***
APPOINTMENT TIME: 15/01/2026 09:00
ENGINEER TO ATTEND SITE - RELAY REQUIRED
QUOTE EMAILED TO DEMIPOWER APPROVED 12TH JAN - STILL WAITING FOR APPROVAL
YOUR PARCEL HAS BEEN DELIVERED AND RECEIVED BY SAM AT 12:05 ON TUE 13 JAN 2026
FOLLOWING WO 84952
WE ARE HAVING A LOT OF ISSUES RECENTLY WHERE IT WILL RANDOMLY GO ONTO 'TIMEOUT' AND STOP WORKING AND THEN REQUIRES A FULL RESET BEFORE BEING ABLE TO BE USED AGAIN.
WE'RE ALSO HAVING AN ISSUE WITH ICE CREAM MIX SLOWLY COMING OUT OF THE SIDE OF THE MACHINE.
CAN WE HAVE BOTH OF THESE ISSUES LOOKED AT.
ACCESS TIMES ARE 7AM - 11PM | HJB |
| 13/01/2026 14:58:00 | 4226241 | NEIL HENDRY | SUPERVISOR | SUPERVISOR DUTIES | EQUIPMENT | AS REQUIRED | SUPERVISOR MEETING AT THE OFFICE | HJB |
| 13/01/2026 14:57:00 | 4226240 | 0371/2877 | NAN0371 | NANDOS - CAMBRIDGE RETAIL PARK | GENERIC | 24 HOUR PRIORITY | ***PLEASE SIGN IN/OUT OF PRONETT***
POTENTIAL FEM WARRANTY
DO NOT EXCEED 1HR TO DIAGNOSE
ENGINEER TO RETURN FAULTY PARTS
CALL OUT TO REPLACE THE WIRE AND PLUG AS THERE IS EXPOSED WIRE OUT OF THE CASING. | HJB |
| 13/01/2026 14:56:00 | 4226239 | | AB17043 | BYBOX - AB17043 PREMIER INN DUDLEY | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17043. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17043) | RHR |
| 13/01/2026 14:54:00 | 4226237 | 115502625 | GRE5257 | ACCOUNT - MFG- GREGGS | HOBART DISHWASHER | 24 HOUR PRIORITY | ******MFG (SCC)******
DISHWASHER WATER OVERFLOW FROM MACHINE AND ERROR CODE ON DISPLAY | HJB |
| 13/01/2026 14:53:00 | 4226236 | | LB5286 | BYBOX - LB5286 WEST BROMWICH | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5286. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5286) | AFE |
| 13/01/2026 14:46:00 | 4226235 | 115516709 | BUR8680 | MFG BURGERKING COSHAM | DUKE HOLDING CABINET | 4 HOUR PRIORITY | OUR DUKE ELECTRIC BROILER AT COSHAM PO6 3DN HAS STOPPED WORKING. WE HAD THE ERROR CODE SR.ER SHOWING ON THE SCREEN AND HAVE HAD IT CONFIRMED THAT THE RELAY IS NOT WORKING. ELEMENT FOUR WAS ALSO SHOWING ON THE SCREEN THE TEAM CHANGED IT BUT IT HAS NO EFFECT. THE BROILER NEEDS A NEW RELAY | HJB |
| 13/01/2026 14:42:00 | 4226247 | 115517485 | MAB199745 | GIFFARD PARK | EQUIPMENT | 36 HOUR PRIORITY P2 | W/O RAISED FOR INVOICING PURPOSES LINKED TO 114284331 | |
| 13/01/2026 14:39:00 | 4226230 | 114732322 | GRE0564 | MFG - GREGGS - BEANACRE ROAD SERVICE STATION | EQUIPMENT | 24 HOUR PRIORITY | *******SCC*******
GREGGS DISHWASHER DOOR NOT CLOSING PROPERLY AND TEMPERATURE IN THE LAST RINSE WAS LOW NEEDS FIXING | HJB |
| 13/01/2026 14:38:00 | 4226228 | | LB18352 | BYBOX - LB18352 BYBOX SWANLEY PREMIER INN | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB18352. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB18352) | JCS |
| 13/01/2026 14:33:00 | 4226234 | HK-UK1496-1553031 | MC1496 | MCDONALDS 1496 NOTTINGHAM NUTHALL | DRINKS SYSTEM | 24 HOUR PRIORITY | LEAKING AGAIN | |
| 13/01/2026 14:32:00 | 4226233 | L092012 | GKI4899 | GREENE KING - TREE TOPS (MAPPERLEY) | MICROWAVE, PANASONIC | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
FOURTH MICROWAVE - DOESN'T WORK
EQUIPMENT DESCRIPTION: DOESN'T WORK
| |
| 13/01/2026 14:32:00 | 4226225 | | LB4455 | BYBOX - LB4455 - TESCO CLACTON D | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB4455. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB4455) | AEL |
| 13/01/2026 14:31:00 | 4226232 | L092009 | GKI4899 | GREENE KING - TREE TOPS (MAPPERLEY) | MICROWAVE OVEN | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
THIRD MICROWAVE - DESSERT MICROWAVE. CUTS OFF
EQUIPMENT DESCRIPTION: MM07716
| |
| 13/01/2026 14:29:00 | 4226231 | L092006 | GKI4899 | GREENE KING - TREE TOPS (MAPPERLEY) | MICROWAVE, PANASONIC | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
SECOND MICROWAVE - BURNING OUT
EQUIPMENT DESCRIPTION: BURNING OUT
| |
| 13/01/2026 14:29:00 | 4226224 | | LB18091 | BYBOX - LB18091 - BRADFORD TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB18091. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB18091) | LDY |
| 13/01/2026 14:28:00 | 4226226 | HK-UK511-1553030 | MAC511 | MCDONALDS 511 COALVILLE | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | NEED A NEW PLUG AND CABLE ON THE GRILL FROM NETWORK ELECTRIC, THIS WAS ADVISED BY HARVI | |
| 13/01/2026 14:28:00 | 4226223 | | AB19114 | BYBOX - AB19114 WOLVERHAMPTON - GALA BINGO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB19114. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB19114) | NPT |
| 13/01/2026 14:27:00 | 4226229 | L092002 | GKI4899 | GREENE KING - TREE TOPS (MAPPERLEY) | MICROWAVE OVEN | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE DOESN'T WORK
EQUIPMENT DESCRIPTION: DOESN'T WORK
| |
| 13/01/2026 14:27:00 | 4226222 | | LB5196 | BYBOX - LB5196 STAFFORD RANGERS FOOTBALL CLUB | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5196. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5196) | AHA |
| 13/01/2026 14:26:00 | 4226227 | HK-UK767-1553029 | MAC767 | MCDONALDS 767 KIDDERMINSTER | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | LEFT PLATEN COOKING 10:1 FINE BUT NOT 4:1 HAVE UPPED TIMER BY 8 SECONDS AND TEMP IS 64 HIGHEST AND MEAT STILL PINK | |
| 13/01/2026 14:24:00 | 4226220 | | LB14294 | BYBOX - LB14294 - BOLTON C TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB14294. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB14294) | MGH |
| 13/01/2026 14:21:00 | 4226218 | 32203498 | GRE0219 | GREGGS - CHIPPENHAM | HOBART DISHWASHER | 24 HOUR PRIORITY | ********SCC******
NOT PULLING THE RINSE AID | HJB |
| 13/01/2026 14:20:00 | 4226221 | HK-UK712-1553022 | MAC712 | MCDONALDS 712 BARNWOOD - GLOUCESTER | EQUIPMENT | NEXT ENGINEER VISIT | LIGHT ON S1 FROM LAUK HAS ARRIVED, NEEDS INSTALLING. | |
| 13/01/2026 14:19:00 | 4226219 | L091988 | GKI6757 | GREENE KING - BLUE BELL (ATTENBOROUGH) | MICROWAVE OVEN | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE - NOT WORKING/TURNING ON. CHANGED SOCKET AND FUSE STILL NOT WORKING
| |
| 13/01/2026 14:17:00 | 4226215 | 32201321 | BK12347 | ACCOUNT - BURGER KING - WHITE MARE POOL | FRANKE | 24 HOUR PRIORITY | *****LOG ON TO MERCURY******
HEAT CHUTE NEEDS REPAIRED MAKING A FUNNY NOICE | HJB |
| 13/01/2026 14:14:00 | 4226214 | | LB2971 | BYBOX - LB2971 BLETCHLEY B - ST WILLENS HOSPICE | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB2971. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB2971) | GBN |
| 13/01/2026 14:08:00 | 4226213 | | AB17095 | BYBOX - AB17095 - PREMIER INN DUDLEY | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17095. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17095) | AHT |
| 13/01/2026 14:07:00 | 4226212 | PAUL CONDRON | GKI6819 | GREENE KING - LUTLEY OAK (HALESOWEN) | EQUIPMENT | 24 HOUR PRIORITY | DRAGINO SENSORS | HJB |
| 13/01/2026 14:06:00 | 4226211 | PAUL CONDRON | GKI6780 | GREENE KING - CORN EXCHANGE | EQUIPMENT | 24 HOUR PRIORITY | DRAGINO SENSORS | HJB |
| 13/01/2026 14:04:00 | 4226210 | HDC27839 | MET0009 | METHODIST HOMES | MIXER | 24 HOUR PRIORITY | FEM WARRANTY
SIRMAN 20 LITRE PLANETARY MIXER
KEEPS TRIPPING OUT | HJB |
| 13/01/2026 14:03:00 | 4226217 | L091969 | GKI6385 | FARMHOUSE INNS - PLUM TREE FARM (BLACKPOOL) | MERRYCHEF OVEN | 5 DAY PRIORITY | QUOTE PROVIDED WHEN A PREVIOUS ORDER WAS COMPLETED. CONTRACTOR NOTES:
EQUIPMENT NOT FUNCTIONING
NEW SEAL MOTOR , CAVITY AND CONVECTION MOTOR NEEDED FOLLOWING 4223842
| |
| 13/01/2026 14:02:00 | 4226208 | ACCOUNT | KFC5415 | KFC STAINES | RATIONAL 10 GRID OVEN | 24 HOUR PRIORITY | ATTEND SITE TO THE RATIONAL OVEN - NO POWER SHOWING TO THE EQUIPMENT. THERE IS SUPPLY TO THE SOCKET
MODEL NAME: ICOMBI PRO.
MODEL NUMBER: LM100AE.AXAXX | HJB |
| 13/01/2026 14:01:00 | 4226204 | 32203383 | GRE1006 | ASDA - GREGGS - POLMADIE | EQUIPMENT | 4 HOUR PRIORITY | ******LOG ON TO MERCURY*****
TOP OVEN NOT BEEPING (ALARMING) AND BOTTOM OVEN NOT WORKING. GUY CAME TO FIX THE OVENS SAID HE HAS ORDERED PART FOR BOTTOM OVEN HOWEVER TOP OVEN ALARM IS STILL NOT FIXED. WE CAN'T KEEP A TRACK ON FOOD TIMINGS RESULTING IN OVER COOKING WHICH IS A WASTE. COULD WE AT LEAST HAVE ONE OVEN FULLY FIXED? | HJB |
| 13/01/2026 14:00:00 | 4226203 | | AB17684 | BYBOX - AB17684 SALISBURY - CO OP | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17684. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17684) | LLI |
| 13/01/2026 13:59:00 | 4226202 | 52791/1 | TIM138 | TIM HORTONS - DUNSTABLE - DT | BUNN COFFEE MACHINE | 24 HOUR PRIORITY | HOT WATER COMING OUT OF VALVE FIXED BY ENGINEER | HJB |
| 13/01/2026 13:55:00 | 4226200 | | AB15750 | BYBOX - AB15750 REDDITCH - TESCO 02 (DOOR 02) | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15750. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15750) | PES |
| 13/01/2026 13:54:00 | 4226205 | HK-UK488-1553005 | MAC488 | MCDONALDS 488 YARDLEY Y**QUOTE OVER £2000** | DRINKS SYSTEM | 24 HOUR PRIORITY | CIRC MOTOR FAILED | |
| 13/01/2026 13:53:00 | 4226206 | HK-UK747-1553004 | MAC747 | MCDONALDS 747 FALLINGS PARK | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | 2+1 GRILL HAS BEEN RECOVERED TODAY AND ISN’T COOKING 4:1 AND 10:1 ON AUTO | |
| 13/01/2026 13:51:00 | 4226207 | HK-UK1463-1553000 | MC1463 | MCDONALDS 1463 NOTTINGHAM CLIFTON | ICE MACHINE | 24 HOUR PRIORITY | KEEPS TURNING OFF AND NOT MAKING ICE | |
| 13/01/2026 13:45:00 | 4226216 | L091950 | GKI7880 | GREENE KING - OLD FARMHOUSE (TOTTON) | MICROWAVE OVEN | 3 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
DESSERT MICROWAVE. POWER JUST CUT OFF. NO POWER AT ALL
PREFERRED ATTENDANCE TIME : DAILY FROM 10AM
| |
| 13/01/2026 13:45:00 | 4226199 | | LB0600 | BYBOX - LB0600 SMITHS NEWS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB0600. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB0600) | JRI |
| 13/01/2026 13:45:00 | 4226198 | 114474360 | GRE1066 | MFG - GREGGS - SHELL SERVICE STATION NORTH BRADLEY | DISHWASHER | 24 HOUR PRIORITY | *******LOG ON TO VERISEA******
DISHWASHER NOT TAKING UP CLEANING FLUID | HJB |
| 13/01/2026 13:45:00 | 4226197 | 1778223 | ROC009 | ROCKINGHAM ARMS | EQUIPMENT | 24 HOUR PRIORITY | PROBLEM: UNIT WON'T START HAS ISSUES ON DISPLAY SCREEN
UNIT: I COMBI PRO
ACCESS: 11AM - 11PM | HJB |
| 13/01/2026 13:44:00 | 4226238 | HK-UK599-1552997 | MAC599 | MCDONALDS 599 ABINGDON | ELECTRICAL | NEXT ENGINEER VISIT | POWER CABLE NEEDS REHOUSING AT PLUG | |
| 13/01/2026 13:42:00 | 4226201 | HK-UK129-1552996 | MAC129 | MCDONALDS 129 LEIGH | EQUIPMENT | 24 HOUR PRIORITY | **CALL LOGGED FOR THE UHC *
**SITE HAVE THE BUTTONS **
4 NEW BUTTONS/LIGHTS NEED FITTING. | |
| 13/01/2026 13:42:00 | 4226196 | 53385 | TIM106 | TIM HORTONS - FOSSE PARK - DT | BUNN COFFEE MACHINE | 24 HOUR PRIORITY | EQUIPMENT: BUNN I-MIX
SERIAL: IMIX095640
ISSUE: MACHINE IS NOT WORKING. IT'S SPINNING CONTINUOUSLY & SHOWING ATTACHED ERROR. | HJB |
| 13/01/2026 13:37:00 | 4226195 | | AB17803 | BYBOX - AB17803 CRADLEY ENTERPRISE | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17803. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17803) | THS |
| 13/01/2026 13:36:00 | 4226194 | | LB0244 | BYBOX - LB0244 MILDENHALL SAINSBURYS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB0244. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB0244) | MVA |
| 13/01/2026 13:35:00 | 4226193 | | LB3156 | BYBOX - LB3156 - QUEENSBURY MORRISONS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3156. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3156) | CAY |
| 13/01/2026 13:34:00 | 4226192 | | AB15790 | BYBOX - AB15790 - TESCO PRESTWICH | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15790. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15790) | CAT |
| 13/01/2026 13:33:00 | 4226191 | 115513719 | GRE1067 | MFG - GREGGS - SHELL GILLINGHAM KINGSMEAD SERVICE STATION | HOT HOLDING UNIT | 24 HOUR PRIORITY | **MFG**
PLEASE LOG INTO MFG VERISAE
HOT HOLD SHELF NOT TURNING ON
SERIAL: 4620035494 MODEL:FXNA60S4CG1 | HJB |
| 13/01/2026 13:20:00 | 4226188 | HK-UK1832-1552987 | MC1832 | MCDONALDS 1832 MARKET CENTRE | ELECTRICAL | NEXT ENGINEER VISIT | EMERGENCY SPOT LIGHT NEEDS FITTING. LIGHT HAS ARRIVED | |
| 13/01/2026 13:19:00 | 4226190 | HK-UK127-1552985 | MAC127 | MCDONALDS 127 NUNEATON TC | EQUIPMENT | 24 HOUR PRIORITY | OVEN ISN'T WORKING, SCREEN CONSTANTLY FLICKERS AND PRODUCT COMES OUT COLD | |
| 13/01/2026 13:19:00 | 4226189 | L091904 | GKI6884 | GREENE KING - WATERSIDE INN (GOODRINGTON) | MICROWAVE OVEN | 3 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE DOOR REQUIRES REPLACING.
| |
| 13/01/2026 13:18:00 | 4226186 | 32203155 | BK10279 | ASDA-BURGER KING - HICKSTEAD | SPARES SUPPLY | 24 HOUR PRIORITY | BROILER REQUIRES A NEW FLAME ARRESTOR DUE TO THIS ONE HAVING LARGE HOLES IN THE PIECE. DUKE PART NUMBER IS 600222. WE DO NOT REQUIRE AN ENGINEER TO ATTEND SITE, WE JUST NEED THE PART ORDERING AND DISPATCHING AS WE CAN INSTALL THIS OURSELVES. MANY THANKS | HJB |
| 13/01/2026 13:16:00 | 4226185 | | AB15336 | BYBOX - AB15336 IRVINE A | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15336. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15336) | CTN |
| 13/01/2026 13:15:00 | 4226184 | | AB17803 | BYBOX - AB17803 CRADLEY ENTERPRISE | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17803. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17803) | KSA |
| 13/01/2026 13:13:00 | 4226183 | | AB16669 | BYBOX - AB16669 | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16669. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16669) | JKN |
| 13/01/2026 13:11:00 | 4226182 | | LB20786 | BYBOX - REDRUTH | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB20786. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB20786) | GCO |
| 13/01/2026 13:10:00 | 4226180 | | MAC731 | MCDONALDS 731 CHURCH ST-CANNOCK | CHICKEN VAT | NEXT ENGINEER VISIT | REQUOTE FOLLOWING 4220781 -JIB ISN'T PULLING THROUGH AND SMALL LEAK OF OIL BY THE JIB | HJB |
| 13/01/2026 13:10:00 | 4226179 | WO-00004228 | BP008 | BP CONNECT (CLACKET LANE WEST) | FRESH BLENDER | 24 HOUR PRIORITY | ***WELBILT WARRANTY***
CHILLER IS FULL OF WATER AFTER WEEKLY CLEAN. ALL SLOTS HAD BAGS IN.
| HJB |
| 13/01/2026 13:10:00 | 4226178 | | LB5411 | BYBOX - LB5411 Swansea B - Morrisons | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5411. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5411) | API |
| 13/01/2026 13:08:00 | 4226177 | | AB20979 | BYBOX - AB20979 SAINSBURYS WTON | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB20979. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB20979) | JMH |
| 13/01/2026 13:06:00 | 4226187 | HK-UK1544-1552981 | MC1544 | MCDONALDS 1544 WALSALL LITTLETON STREET | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | SHAKES ONLY POURING SYRUP AGAIN. ENGINEER JOSH ATTENDED SITE TO FIT PART THAT SHOULD OF FIXED THE ISSUE BUT IT IS STILL HAPPENING AFTER ABOUT 2 HOURS OF POURING SHAKES. | |
| 13/01/2026 13:06:00 | 4226176 | --- | MAC021 | MCDONALDS 21 WOOD GREEN*QUOTE BUILDER* | PAT/ ELECTRICAL REPAIRS | PAT REMEDIAL | PAT REMEDIAL FOR STORE 21
C2
GRILL SOCKET MISSING SAFETY CAP
GRILLS
C2
CORES SHOWING ON PLUG FOR BIOCHEM
BEV CELL
RE TERMINATE PLUG SO THAT CORES ARE NOT EXPOSED
| NETENG |
| 13/01/2026 13:04:00 | 4226175 | L091730 | GKI6855 | GREENE KING - ROSE AND CROWN (COVENTRY) | EQUIPMENT | SPARES / SUPPLY ONLY | ***SUPPLY ONLY***
MICROWAVES NEW FLIM COATINGS REQUIRED ON THE DOORS AND NEW PLASTIC REMOVEABLE PROTECTION COVERINGS FOR THE TOPS ARE REQUIRED NSF REQUIREMENT
1853 | HJB |
| 13/01/2026 13:02:00 | 4226181 | HK-UK2725-1552974 | MC2725 | MCDONALDS 2725 SOUTHMEAD WAY | FRY VAT | NEXT ENGINEER VISIT | ON THE SCREEN KEEPS SAYING HEATING ELEMENT MUST BE DOWN POSTITION, EVEN THOUGH IT IS DOWN | |
| 13/01/2026 12:59:00 | 4226173 | HK-UK2725-1552972 | MC2725 | MCDONALDS 2725 SOUTHMEAD WAY | CLAMSHELL GRILL - TAYLOR | 24 HOUR PRIORITY | THE GRILL WONT LET US CHANGE IT TO AUTO, ONLY STAYS ON MANUAL | |
| 13/01/2026 12:59:00 | 4226172 | . | MAC127 | MCDONALDS 127 NUNEATON TC | CLAMSHELL GRILL - GARLAND | NEXT ENGINEER VISIT | **REQUOTE FROM 4219756**
MIDDLE PLATEN HEATING UP WHILE GRILL IS OFF | HJB |
| 13/01/2026 12:57:00 | 4226171 | 32203203 | BK17473 | ACCOUNT - BURGER KING DEESIDE INDUSTRIAL PARK | BROILER | 24 HOUR PRIORITY | ******MERCURY*******
DUKE ELECTRIC BROILER MODEL NUMBER FBB-EC-230-CE, ELEMENT 4 GONE NEED ASAP AS ONLY HALF THE BROILER IS WORKING | HJB |
| 13/01/2026 12:56:00 | 4226170 | 115513541 | MAB034592 | THE JUNCTION | ELECTRICAL | 36 HOUR PRIORITY P2 | THE LEFT HAND SIDE POUR OF THE MACHINE IS LEAKING WITH BOTH WANDS WE HAVE. CAN WE GET SOMEONE OUT TO IDENTIFY AND RESOLVE THE ISSUE | |
| 13/01/2026 12:53:00 | 4226174 | HK-UK336-1552970 | MAC336 | MCDONALDS 336 LLANELLI | DO NOT USE | 24 HOUR PRIORITY | SHAKE DISPENSING VALVE NOT RAISING TO DISPENSE MIX INTO CUP SO ONLY SYRUP COMING THROUGH OR DROPS DOWN MID RUN | |
| 13/01/2026 12:45:00 | 4226169 | L091872 | GKI8641 | GREENE KING - WATERSIDE (RUGBY) | MERRYCHEF OVEN | 3 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MERRYCHEF - NO DISPLAY . HEATED UP BUT UNABLE TO USE AS NO SCREEN
ONLY HAVE 1 MERRYCHEF
EQUIPMENT DESCRIPTION: NO DISPLAY .
PREFERRED ATTENDANCE TIME : 9AM TO 9PM
ADDITIONAL INSTRUCTIONS: 07507669509
| |
| 13/01/2026 12:42:00 | 4226168 | 1778037 | BK8563 | BURGER KING - HAVEN HAFAN Y MOR HOLIDAY PARK-LPG SITE *** | DUKE BROILER | 24 HOUR PRIORITY | RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
PARTS TO BE FITTED:
1X DUK-600222 PANEL, FLAME ARRESTER, BROILER, DUKE FBB
1X DUK-176349 SHIELD, BURNER, WELDMENT, DUKE
1X DUK-600199 KIT, PPM, ANNUAL, LPG, BROILER, DUKE FBB
1X DUK-175108 AIR MIX BOX, ASY, COVER BLOWER WITH DAMPERS
1X DUK-600301K KIT, GAS VALVE WITH RECTIFIER, BROILER, DUKE FBB, G20
EQUIPMENT: DUKE BROILER - FBB-SC-230GB
LABOUR QUOTED: 4 HRS
ORIGINAL JOB NUMBER: 4215813 | NETENG |
| 13/01/2026 12:37:00 | 4226164 | 32202947 | GRE5251 | GREGGS - SPROUGHTON ROAD | MONO OVEN | 4 HOUR PRIORITY | ******LOG ON TO MERCURY*****
TOP OVEN HAS POWER BUT THE DISPLAY IS NOT SHOWING ANYTHING SO ITS HARD TO USE DUE TO THE DISPLAY NOT WORKING 001688946 | HJB |
| 13/01/2026 12:36:00 | 4226163 | 1778023 | PET0030 | PETWORTH HOUSE AND PARK - NATIONAL TRUST | OVEN | WARRANTY - FULL | ***LINCAT WARRANTY***
*****LINCAT DIAGNOSIS ENGINEER TO CALL OFFICE AFTER 1 HR ON SITE. IF CLEANING IS REQUIRED, PLEASE DO NOT CONTINUE. ADVISE SITE AND COMPLETE JOB********
***01798345522 ON ARRIVAL AT THE GATE***
JOB MUST BE ATTENDED NO LATER THAN: 48 HRS
MAKE: LINCAT
MODEL: CIBOPLUS/B/NT
SERIAL: 30647479
FAULT: SITE ADVISED THE UNIT IS SHOWING A MAGNETRON FAULT AND MICROWAVE NOT WORKING.
CONTACT NAME: KARL
CONTACT TEL: 01798345522
ACCESS TIMES: 8-4 CALL | HJB |
| 13/01/2026 12:35:00 | 4226162 | L091860 | GKI6885 | GREENE KING - WHEATSHEAF (GREAT WYRLEY) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE NOT TURNING ON | HJB |
| 13/01/2026 12:33:00 | 4226161 | | LB0504 | BYBOX - LB0504 - HUNTINGDON A - TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB0504. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB0504) | TMR |
| 13/01/2026 12:33:00 | 4226160 | 0104/4435 | NAN0104 | NANDOS - ASHTON MOSS | PANASONIC MICROWAVE | FULL WARRANTY REPAIR | ***PLEASE SIGN IN/OUT OF PRONETT***
POTENTIAL FEM WARRANTY
MICROWAVE PLUG BURNT OUT - POTENTIAL FAULT WITH THE MICROWAVE AND ITS STILL UNDER WARRANTY | HJB |
| 13/01/2026 12:33:00 | 4226159 | | AB16490 | BYBOX - AB16490 LONGWATER - SAINSBURY'S | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16490. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16490) | DCY |
| 13/01/2026 12:27:00 | 4226157 | ----- | MC1722 | MCDONALDS 1722 - KINGS HEATH DELIVERY KITCHEN | ELECTRICAL | PAT REMEDIAL | PAT REMEDIAL FOR STORE 1722
C2
BREAKFAST TROLLEY 32A SOCKET MISSING SAFETY CAP
BREAKFAST TROLLEY
REPLACE MISSING SAFETY CAP,
C3
BAGGING STATION ON OFF SWITCH NOT WORKING USING MCB
TO TURN OFF
BAGGING STATION
| NETENG |
| 13/01/2026 12:22:00 | 4226154 | | MAC257 | MCDONALDS 257 QUEEN ST - CARDIFF 1 | CLAMSHELL GRILL - GARLAND | NEXT ENGINEER VISIT | MALE PLUG SOCKET FOR GRILL BROKEN | HJB |
| 13/01/2026 12:18:00 | 4226149 | 52904/1 | TIM089 | TIM HORTONS - ABERDEEN - DT | ICOMBI PRO | 24 HOUR PRIORITY | **RECALL**
OVEN STILL LEAKING AND OVEN GRID IN THE CORNER HAS CAME LOOSE - PREVIOUSLY VISITED ON 12/01 | HJB |
| 13/01/2026 12:15:00 | 4226152 | L091832 | GKI6369 | GREENE KING - NEW FLORENCE (LONGTON) | MICROWAVE, PANASONIC | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE - DOESN'T WARM FOOD UP , FUNNY SMELL WHEN OPERATING
PREFERRED ATTENDANCE TIME : 9AM ONWARDS
| |
| 13/01/2026 12:14:00 | 4226156 | HK-UK1205-1552943 | MC1205 | MCDONALDS 1205 SWADLINCOTE | MERRYCHEF OVEN | 24 HOUR PRIORITY | OUR TOP MERRYCHEF OVEN IS HAVING AN ISSUE WHERE IT COMPLETES ITS WARMUP CYCLE, THEN ALLOWS US TO SELECT A FOOD TYPE FOR COOKING BEFORE CHUCKING US BACK TO INITIAL HOME SCREEN. | |
| 13/01/2026 12:14:00 | 4226148 | 53346 | TIM062 | TIM HORTONS MILTON KEYNES - DT | MERRYCHEF OVEN | 24 HOUR PRIORITY | EQUIPMENT: MERRYCHEF
SERIAL: 2010213091182
ISSUE: I WOULD LIKE TO INFORM THAT THERE IS A ISSUE IN OUR MERRY CHEF SO WE KEPT IT AS OFF.
NOTE : THIS ISSUE WAS CAME 2 MONTHS BEFORE AS WELL AND SOME PARTS WERE REPLACED KINDLY CHECK IF THAT CAN BE COVERED UNDER WARRANTY. | HJB |
| 13/01/2026 12:12:00 | 4226155 | HK-UK1615-1552940 | MC1615 | MCDONALDS 1615 - WELSHPOOL | TOASTER - MUFFIN | 24 HOUR PRIORITY | FLAP IS BROKEN SO TOASTER WONT SHUT | |
| 13/01/2026 12:11:00 | 4226151 | HK-UK1415-1552938 | MC1415 | MCDONALDS 1415 SHEFFIELD - TURNER BUSINESS PARK | FRY VAT | NEXT ENGINEER VISIT | FRY VAT OVERFILLING, ENGINEER HAS TAKEN A LOOK TODAY | |
| 13/01/2026 12:11:00 | 4226150 | HK-UK578-1552939 | MAC578 | MCDONALDS 578 CAPE HILL | FRY VAT | NEXT ENGINEER VISIT | VAT WONT FILL DURING FILTER PROCESS
HAVE TO RESET PUMP AFTER EACH FILTER | |
| 13/01/2026 12:10:00 | 4226145 | INSTALL | MC1244 | MCDONALDS 1244 BATTLEFIELDS | HOLDING/ STAGING CABINET | 24 HOUR PRIORITY | TO ATTEND SITE ON 15/01 @ 5AM TO INSTALL UHC | HJB |
| 13/01/2026 12:08:00 | 4226143 | INSTALL | MC1244 | MCDONALDS 1244 BATTLEFIELDS | CONVEYOR | 24 HOUR PRIORITY | TO ATTEND SITE ON 15/01 @ 5AM TO INSTALL CONVEYOR | HJB |
| 13/01/2026 12:06:00 | 4226144 | 115512044 | MAB199761 | HARVESTER - ORCHARD | ELECTRICAL | REMEDIAL | REMEDIAL FOLLOWING EML | |
| 13/01/2026 12:04:00 | 4226142 | | LB10117 | BYBOX - LB10117 OLDBURY C | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB10117. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB10117) | ZWN |