| CallDateTime | CallCode | CallSheetNo | CallCust | CompanyName | EqpDescription | CallFault2 | CallFault3 | CallEng1 |
| 05/05/2026 11:54:00 | 4255496 | 014521 | SUB66938 | SUBWAY - SOUTH CAVE | DUKE PROOFER OVEN | 24 HOUR PRIORITY | **NON ACCOUNT PLEASE DO NOT EXCEED 1.5 HOURS ON SITE**
PROOFER RTD FAULT - TEMPRETURE JUST KEEPS RISING AND DOES NOT CUT OFF WHEN UPTO TEMPRETURE.
BOOKED BY COMMERCIAL DESK | HJB |
| 05/05/2026 11:50:00 | 4255495 | TBC | SUB38744 | SUBWAY STAPLE TYE SHOPPING CENTRE | PROOFER OVEN - DIGITAL CONTROLS - DUKE | 6 HOUR PRIORITY | ***NON ACCOUNT***
ENGINEER TO CALL OFFICE BEFORE FITTING VANSTOCK OR IF EXCEEDS 1.5 HRS
PROOFER OVEN HAS LIQUID/WATER INSIDE
COMMERCIAL | HJB |
| 05/05/2026 11:45:00 | 4255494 | HK-UK1560-1605932 | MC1560 | MCDONALDS 1560 STOWMARKET **QUOTE LIMIT £500** | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | BANANA SYRUP NOT PUMPING | |
| 05/05/2026 11:44:00 | 4255493 | HK-UK241-1605931 | MAC241 | MCDONALDS 241 NORWICH D/T **QUOTE LIMIT £500** | DRINKS SYSTEM | 24 HOUR PRIORITY | WATER DRIPPING FROM PUMP BOTH INLET AND OUTLET | |
| 05/05/2026 11:44:00 | 4255492 | 169391337 | WEN13485 | WENDYS - LONDON | SHAKE MACHINE | 24 HOUR PRIORITY | SITE CALLED AS SITES FROSTY MACHINE, WHEN THEY PUT THE VANILLA SIDE TO FREEZE MODE THE WHOLE MACHINE TRIPS. THIS IS SLIGHTLY TRADE IMPACTING IS THERE AN ERROR CODE ON THE PANEL?: NO WHAT IS THE MANUFACTURER AND MAKE NAME?: TAYLOR PLEASE SUPPLY SERIAL NUMBER OF EQUIPMENT IF APPLICABLE: N2014469 WHAT IS THE SERIAL NUMBER?: N2014469 TRIAGE - HEALTH AND SAFETY: NO TRIAGE - TRADE IMPACTING: YES | HJB |
| 05/05/2026 11:41:00 | 4255491 | HK-UK1463-1605930 | MC1463 | MCDONALDS 1463 NOTTINGHAM CLIFTON*QUOTE BUILDER* | DRINKS BACK ROOM PACKAGE | 24 HOUR PRIORITY | WAS UNSURE WHICH ONE TO LOG THIS UNDER BUT AT THE SIDE OF MY MULTIPLEX THE FILTERS ARE LEAKING AND IT'S REALLY WET AROUND BACK AREA. NOT SURE WHERE THE LEAK IS COMING FROM. | |
| 05/05/2026 11:41:00 | 4255489 | L169731 | GKI5204 | FARMHOUSE INNS - BRAMLEY FARM (ALTRINCHAM) | MICROWAVE OVEN | 5 DAY PRIORITY | ***PLEASE SIGN ON AND OFF PULSE ON SITE ***
VAN STOCK ENGINEER - PLEASE DO NOT EXCEED OVER £750 - CALL THE OFFICE IF YOU NEED TO FIT PARTS
PLEASE ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS
MICROWAVE IS NOT WORKING AND DISPLAYING ERROR MESSAGE F81 | HJB |
| 05/05/2026 11:39:00 | 4255488 | SPO00114422 | KFC12920 | LINAKER - KFC WHITBURN - HEARTLANDS BUSINESS PARK | EQUIPMENT | 4 HOUR PRIORITY | *** PLEASE SIGN ON AND OFF JOBLOGIC ON SITE ***
FRYER IS NOT HEATING UP
ASSETS - 017552 - 4HD ELECTRIC | HJB |
| 05/05/2026 11:39:00 | 4255486 | TBC | BP8860 | BP BRADWELL SERVICE STATION | FRESH BLENDER | MAINTENANCE | *****ENGINEER TO COMPLETE 12 MONTH SERVICE ON FRESH BLEND UNIT****
***SERVICE / PPM - FRESHBLEND MAINTENANCE 12 MONTH***~~~~
ENGINER TO ATTEND SITE TO COMPLETE FRESH BLEND 12 MONTH PLANNED PPM.
TO BE COMPLETE BY 10/5 AND TO TAKE NO LONGER THAN 4 HOURS.
PLEASE CALL OFFICE WITH ANY ISSUES | HJB |
| 05/05/2026 11:38:00 | 4255487 | SPO00114268 | KFC12920 | LINAKER - KFC WHITBURN - HEARTLANDS BUSINESS PARK | EQUIPMENT | 4 HOUR PRIORITY | *** PLEASE SIGN ON AND OFF JOBLOGIC ON SITE ***
EARTH CABLE AT THE BACK OF THE FRYER IS BROKEN
017551 - 4HD ELECTRIC - INCOMPLETE
| HJB |
| 05/05/2026 11:38:00 | 4255484 | 32451425 | BP0013 | BP SERVICE STATION - LEICESTER EG | EQUIPMENT | 24 HOUR PRIORITY | *******FLOWRITE***********
A001752661. STORE ADVISED THE UNIT IS LEAKING FROM THE BOTTOM, NOT AFFECTING TEMP
| HJB |
| 05/05/2026 11:37:00 | 4255490 | HK-UK308-1605926 | MAC308 | MCDONALDS 308 OSMASTON | SHAKE MACHINE - CARPIGIANI | 4 HOUR PRIORITY | 1. MACHINE WONT COME OUT OF STANDBY REQUESTING FOR A CLEAN TO BE DONE.
2. STRAWBERRY SYRUP LINE HAS SPLIT IN THE PIPE THAT GOES FROM THE PUMP TO THE DRAW
3. MISSING WHITE CLIPS FROM CYLINDER 2 WHICH HOLDS THE PIPES IN WHEN COMPLETING ITS DAILY CLEAN / HEAT TREAT. | |
| 05/05/2026 11:36:00 | 4255482 | HK-UK1353-1605924 | MC1353 | MCDONALDS 1353 ORBITAL RETAIL | SHAKE MACHINE - NON HEAT TREAT TAYLOR | NEXT ENGINEER VISIT | SIDE 3 TOASTER CABLE HAS BECOME EXPOSED NEAR TO WHERE THE CABLE ENTERS THE TOASTER | |
| 05/05/2026 11:34:00 | 4255483 | HK-UK319-1605922 | MAC319 | MCDONALDS 319 FOSSE PARK DT | TURBOCHEF OVEN | 4 HOUR PRIORITY | HAVING ISSUES AGAIN WITH PLANT PATTIES NOT REACHING TEMP ON BOTH OVENS | |
| 05/05/2026 11:33:00 | 4255485 | HK-UK319-1605921 | MAC319 | MCDONALDS 319 FOSSE PARK DT | TURBOCHEF OVEN | 4 HOUR PRIORITY | HAVING ISSUES AGAIN WITH PLANT PATTIES NOT REACHING TEMP ON BOTH OVENS, UNABLE TO SERVE PRODUCT | |
| 05/05/2026 11:31:00 | 4255477 | TBC | BP0039 | BP SERVICE STATION - NEWTON MEARNS | FRESH BLENDER | 24 HOUR PRIORITY | *****NON ACCOUNT ENGINEER TO CALL AFTER 3 HOURS ON SITE AND BEFORE FITTING VAN STOCK*****
CAME IN AND THE WATER IS SPRAYING OUT THE FRONT OF THE MACHINE
| HJB |
| 05/05/2026 11:30:00 | 4255474 | SPO00114340 | KFC5393 | LINAKER - KFC COLLIERS WOOD - CHAPTER WAY DT | BREADING / BATTER STATION | 28 DAY PRIORITY | *** PLEASE SIGN ON AND OFF JOBLOGIC ON SITE ***
QUOTE ACCEPTED FOLLOWING JOB 4231052 / SPO00100447
ENGINEER TO RETURN TO FIT THE FOLLOWING PARTS TO THE BREADING TABLE;
AYR1-B530 - PCB, TIMER / CONTROL, BREADING TABLE, AYR KING, BBS
AYR1-B531 - OVERLAY, CONTROL PANEL, BREADING TABLE, AYR KING | NETENG |
| 05/05/2026 11:28:00 | 4255478 | HK-UK702-1605912 | MAC702 | MCDONALDS 702 WHITEHOUSE **QUOTE LIMIT £500** | CHICKEN VAT | 4 HOUR PRIORITY | FILET VAT JUST KEEPS DISPLAYING E-10. RESET SEVERAL TIMES BUT JUST KEEPS DOING THE SAME | |
| 05/05/2026 11:27:00 | 4255481 | HK-UK384-1605908 | MAC384 | MCDONALDS 384 OAKENSHAW | BUN STEAMER | NEXT ENGINEER VISIT | IP2 STEAMER POWERS ON THEN TRIPS OUT AFTER A FEW MINUTES. PIPE PROVIDES WATER AND IS CLEAR OF BLOCKAGES. | |
| 05/05/2026 11:25:00 | 4255480 | HK-UK384-1605905 | MAC384 | MCDONALDS 384 OAKENSHAW | BUN STEAMER | NEXT ENGINEER VISIT | IP4 STEAMER DOES NOT POWER ON. LOOKS LIKE THE IP44 PLUG HAS FRIED SO WILL REQUIRE A NEW PLUG. | |
| 05/05/2026 11:25:00 | 4255471 | | LB5201 | BYBOX - LB5201 MOULSHAM TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5201. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5201) | ABM |
| 05/05/2026 11:23:00 | 4255473 | HK-UK1528-1605903 | MC1528 | MCDONALDS 1528 - CLAY CROSS **QUOTE OVER £1000** | SHAKE MACHINE - HEAT TREAT - TAYLOR | 4 HOUR PRIORITY | MACHINE WILL NOT COUNT DOWN AFTER CLEANING. | |
| 05/05/2026 11:23:00 | 4255469 | 0307/3477 | NAN0307 | NANDOS - HEMEL HEMPSTEAD | EQUIPMENT | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE | STF |
| 05/05/2026 11:22:00 | 4255479 | HK-UK1071-1605902 | MC1071 | MCDONALDS 1071 MK XSCAPE | ELECTRICAL | NEXT ENGINEER VISIT | PLUG,WHITE,230V,3PIN,TRAILING,IP44 MCD FRYER CONTROL.
SOCKET BLUE 230V 16A 3PIN M20 INLET SURFACE MOUNT IP44 | |
| 05/05/2026 11:22:00 | 4255472 | HK-UK885-1605900 | MAC885 | MCDONALDS 885 SHEFFIELD ARCHER ROAD **QUOTE OVER £1000** | FRY VAT | NEXT ENGINEER VISIT | THE DECALS NEED CHANGING PLEASE | |
| 05/05/2026 11:22:00 | 4255470 | HK-UK384-1605901 | MAC384 | MCDONALDS 384 OAKENSHAW | BUN STEAMER | 24 HOUR PRIORITY | MACHINE TRIPS OUT. PIPE IS NEW, WATER FEED IS FINE. TRIPS OUR AFTER HEATING UP AFTER 30 SECONDS OR SO. DOES REQUIRE A NEW SWITCH AS ITS DAMAGED. CURRENTLY POSITIONED ON IP3. | |
| 05/05/2026 11:20:00 | 4255468 | 169399463 | MAB200530 | PENN - MILLER & CARTER | MAGRINI COFFEE MACHINE | 36 HOUR PRIORITY P2 | ***PLEASE SIGN IN AND OUT OF VERISAE***
LEFT HAND SIDE OF THE MACHINE IS NOT DISPENSING
COMMERCIAL | HJB |
| 05/05/2026 11:20:00 | 4255467 | 13715 | FLU0006 | FLUFFY FLUFFY - QUEENSWAY LONDON | AIR COOLED ICE MACHINE | 24 HOUR PRIORITY | MIDDLEBY WARRANTY
UNIT FILLING WITH WATER, DRAIN PUMP FAILURE SUSPECTED
SITE ACCESS TIMES 8AM TO 10PM
THIS EQUIPMENT REQUIRES ATTENDANCE BY A REFRIGERATION ENGINEER
***PLEASE RECORD THE WATER HARDNESS TO THE APPLIANCE ON YOUR JOB REPORT; BOTH BEFORE &
AFTER ANY WATER FILTER IF THERE IS ONE***
IF THE FAULT RELATES TO EITHER AN INSTALLATION ISSUE, A WATER ISSUE - SUCH AS QUALITY,
PRESSURE, ETC. - OR A CLEANING ISSUE PLEASE DO NOT PROCEED WITHOUT FIRST CONTACTING
MIDDLEBY UK TO OBTAIN AUTHORISATION; 01925 821280, OPTION 3 FOR SERVICE.
IF A NEW COMPRESSOR IS REQUIRED PLEASE TAKE A PICTURE OF THE COMPRESSOR DATA PLATE
CLEARLY SHOWING THE SERIAL NUMBER. A COMPRESSOR WARRANTY FORM MUST BE COMPLETED
WHILST ON SITE. PLEASE CONTACT MIDDLEBY UK FOR A COPY OF THIS FORM; 01925 821280, OPTION 3
FOR SERVICE
| HJB |
| 05/05/2026 11:18:00 | 4255466 | 32464646 | EUR0146 | EUROGARAGE TANGMERE | EQUIPMENT | 24 HOUR PRIORITY | *********FLOWRITE*********
CHILLER LEAKING, DEEP CLEAN REQUIRED
| HJB |
| 05/05/2026 11:17:00 | 4255464 | HK-UK682-1605897 | MAC682 | MCDONALDS 682 TOYS R US | CLAMSHELL GRILL - GARLAND | NEXT ENGINEER VISIT | MIDDLE PLATEN LEFT HAND GRILL NOT WORKING | |
| 05/05/2026 11:16:00 | 4255463 | WO-00009342 | MOR8838 | MORRISONS DAILY/SELMESTON SERVICE STATION | EQUIPMENT | 24 HOUR PRIORITY | ***WELBILT WARRANTY***
PROBLEM DESCRIPTION : MACHINE NOT TRADING AS NOT DISPENSING ICE
EQUIPMENT SERIAL NUMBER : 650209934
BOOKED BY COMMERCIAL DESK | HJB |
| 05/05/2026 11:15:00 | 4255462 | 0054/3801 | NAN0054 | NANDOS - CROYDON | GRIDDLE | MAINTENANCE | PLEASE SIGN ON AND OFF PRONETT ON SITE ***
ATTEND SITE TO COMPLETE THE BACK GRILL PPM BY THE 13/05
BACK GRILL PPM TO BE COMPLETED ALONG SIDE THE BUN SLICER PPM
BACK GRILL WILL HAVE THE FOLLOWING INSPECTIONS CARRIED OUT
CHECK OVER OFF COOK SURFACE AND SURROUNDING WELDS
CHECK COOK SURFACE FOR ANY SIGNS OF WARPING
CHECK ALL PANELS ARE IN TACT AND NO DAMAGE
CHECK GREASE TRAP FOR WEAR AND FIT IN PLACE
ENSURE ALL PANELS ARE IN PLACE AND ALL SCREWS ARE PRESENT
REMOVE PANELS AND CLEAN INSIDE OF GRILL REMOVING ALL GREASE AND TAKE PHOTOS
CHECK ALL MAINS CABLES AND PLUGS FOR DAMAGES
CARRY OUT ELECTRICAL VOLTAGE CHECKS AND EARTH CONTINUITY ON APPLIANCE
CHECK ALL ELECTRICAL COMPONENTS FOR SAFETY AND FUNCTIONALITY
CHECK AMP DRAWS OF ALL ELEMENTS AND ADVISE OF ANY SIGNS OF WEAR
CALIBRATE GRILL AND SECURE CONTROL STATS
TO BE DONE WITH BUN SLICER ON SAME VISIT
ATTEND SITE TO COMPLETE THE BUN SLICER PPM BY THE 13/05 - BUN SLICER PPM TO BE COMPLETED ALONG SIDE BACK GRILL PPM
BUN SLICER WILL HAVE THE FOLLOWING INSPECTIONS CARRIED OUT;
CHECK OVER ALL PANELS AND ENSURE THEY ARE IN GOOD CONDITION AND ALL SCREWS ARE PRESENT
CHECK OVER REAR HANDLE AND ENSURE IT IS IN GOOD CONDITION AND SECURE TO UNIT
CHECK TABLE MOUNTINGS AND ENSURE UNIT IS SECURED DOWN
CHECK ALL GUARDS ARE IN PLACE AND SAFETY ITEMS FUNCTION AS INTENDED
ENSURE TOP KNOB IS IN PLACE AND SECURE
REMOVE COVER AND REPLACE THE BLADE AND REBUILD UNIT
CHECK BUN CUTTING HEIGHT IS AS PER SITES SPECIFICATION
TEST UNIT AND RETURN TO SERVICE | NETENG |
| 05/05/2026 11:15:00 | 4255461 | 32468118 | GRE0316 | EG ASDA - GREGGS - ESSO KING EDWARDS | EQUIPMENT | 24 HOUR PRIORITY | *********MERCURY**********
MONO OVEN THE HANDLE ON THE TOP OVEN AT THE GREGGS SITE IS BROKEN NOT ALLOWING THEM TO OPERATE AND USE COULD WE GET THIS FIXED ASAP SO THAT WE CAN GET FULL EFFICIENT SERVICE WITH ALL PRODUCTS AVAILABLE AGAIN PLEASE
| HJB |
| 05/05/2026 11:12:00 | 4255475 | HK-UK1603-1605893 | MC1603 | MCDONALDS 1603 - EDWALTON*QUOTE BUILDER* | AUTOMATIC BEVERAGE SYSTEM (DRINKS TOWER) | 4 HOUR PRIORITY | CUPS WON'T DISPENSE, KEEPS COMING UP WITH ERROR MESSAGE AND RESTARTING. | |
| 05/05/2026 11:11:00 | 4255459 | SPO00114329 | KFC5985 | LINAKER - KFC SHIRLEY - STRATFORD ROAD DT | HENNY PENNY PRESSURE FRYER | 24 HOUR PRIORITY | *** PLEASE SIGN ON AND OFF JOBLOGIC ON SITE ***
POSSIBLE RECALL FOLLOWING JOB 4238003
SITE HAS ADVISED THAT THE PRESSURE IS NOT HOLDING AND NOT RISING , FOOD IS COMING OUT BURNT
8HD ELECTRIC FRYER | HJB |
| 05/05/2026 11:10:00 | 4255458 | 0209/4684 | NAN0209 | NANDOS - JUNCTION 27 | GENERIC | 24 HOUR PRIORITY | ENGINEER TO SIGN IN AND OUT OF PRONETT
CLAMSHELL SHOWING ERROR MESSAGE E21 AND TOP ELEMENT IS BURNING EVERYTHING | HJB |
| 05/05/2026 11:08:00 | 4255457 | 0484/1571 | NAN0484 | NANDO'S CRAYFORD DARK KITCHEN ***ONLY OPEN THURS - SUN*** | EQUIPMENT | MAINTENANCE | *** PLEASE SIGN ON AND OFF PRONETT ON SITE ***
CHIP FRYER ELECTRICAL SERVICING PPM TO BE COMPLETED BY THE 12/05
ENGINEER TO ATTACH EITHER A HENNY PENNY OR FRYER MASTER CERT ALONG WITH A GENERAL CERT | HJB |
| 05/05/2026 11:07:00 | 4255456 | 32447563 | SUB63464 | SUBWAY - PARK HALL | DUKE CABINET | 24 HOUR PRIORITY | **********FLOWRITE**********
FANS AND ALARM NOT KICKING IN WHEN THE DOOR IS OPENING. TEMP IS RUNNING IN THE DANGER ZONE OVER 8 DEGREES. CHILLED COLD ROOM IS RUNNING AT MAKING NOISE AS THOUGH DOOR IS OPEN WHEN IT'S NOT. 001756841 - ASSET NUMBER. | HJB |
| 05/05/2026 11:07:00 | 4255455 | 0758/2566Q | FIV0758 | FIVE GUYS - CHESHIRE OAKS | MAGIC KITCHED GRILL | REMEDIAL | ENGINEER TO SIGN IN/OUT PRONETT
2 MAN JOB
ENGINEER TO REPLACE BURNER, CABLE, DEGREASER AND FLUSH LAMPS | NETENG |
| 05/05/2026 11:07:00 | 4255454 | ACCOUNT | BK07002 | BURGER KING - BEDFORD | DUKE BROILER | 24 HOUR PRIORITY | ***ACCOUNT***
POSSIBLE RECALL FOLLOWING JOB 4242786
CEREAMIC BURNERS ON THE BROILER IS STILL NOT WORKING AND NOT REACHING TEMP.
MAKE: DUKE BOILER
| HJB |
| 05/05/2026 11:06:00 | 4255453 | SPO00114324 | KFC12119 | LINAKER - KFC SITTINGBOURNE - MILL WAY | EQUIPMENT | 24 HOUR PRIORITY | *** PLEASE SIGN ON AND OFF JOBLOGIC ON SITE ***
8 HEAD IS NOT SUCKING OIL BACK UP FROM THE PAN AND LID SLIDE IS BROKEN
ASSETS - 015142 - 8HD ELECTRIC | HJB |
| 05/05/2026 11:06:00 | 4255452 | | LB9758 | BYBOX - LB97858 - TESCO SOUTHEND | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB9758. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB9758) | LWD |
| 05/05/2026 11:06:00 | 4255451 | 349829285 | KFC2152 | KFC - WELCOME BREAK - CHARNOCK NORTH | HENNY PENNY PRESSURE FRYER | 24 HOUR PRIORITY | **** LOG ON TO SERVICE CHANNEL *****
HENNY PENNY, "MODEL #"HPPXE100-KFC, "SERIAL #"AE1612087 / NOT RELEASING PRESSURE / AT END OF COOK CYCLE MESSAGE APPEARING SAYING PRESSURE AND DOES NOT TELL US THE COOK CYCLE IS COMPLETE | HJB |
| 05/05/2026 11:06:00 | 4255450 | 0463/1863 | NAN0463 | NANDO'S WORCESTER PARK | EQUIPMENT | MAINTENANCE | *** PLEASE SIGN ON AND OFF PRONETT ON SITE ***
CHIP FRYER ELECTRICAL SERVICING PPM TO BE COMPLETED BY THE 12/05
ENGINEER TO ATTACH EITHER A HENNY PENNY OR FRYER MASTER CERT ALONG WITH A GENERAL CERT | HJB |
| 05/05/2026 11:05:00 | 4255448 | ACCOUNT | TAC95007 | CAMPANA T/A TACO BELL - DRAGON RETAIL - ALL ELECTRIC | EQUIPMENT | 24 HOUR PRIORITY | *******CAMPANA*********
FRY DUMP NOT WORKING | HJB |
| 05/05/2026 11:03:00 | 4255449 | HK-UK1580-1605887 | MC1580 | MCDONALDS 1580 - SHROPSHIRE RETAIL PARK | CHICKEN VAT | 24 HOUR PRIORITY | FILET VAT SCREEN THAT GUS REPLACED A FEW DAYS AGO IS READING A RECOVERY TIME OF 0.0 | |
| 05/05/2026 11:03:00 | 4255447 | SPO00114320 | KFC12119 | LINAKER - KFC SITTINGBOURNE - MILL WAY | HENNY PENNY HOT HOLD UNIT | 24 HOUR PRIORITY | *** PLEASE SIGN ON AND OFF JOBLOGIC ON SITE ***
THE BACK CABINET HAS A DAMAGED OUTLET CABLE THAT PLUGS INTO THE WALL AND IS UNABLE TO SUPPLY POWER TO THE CABINET.
ASSETS - 023767 - HOLDING CABINET (CRESOR HC900) | NETENG |
| 05/05/2026 11:03:00 | 4255446 | 0463/1864 | NAN0463 | NANDO'S WORCESTER PARK | EQUIPMENT | MAINTENANCE | PLEASE SIGN ON AND OFF PRONETT ON SITE ***
ATTEND SITE TO COMPLETE THE BACK GRILL PPM BY THE 12/05
BACK GRILL PPM TO BE COMPLETED ALONG SIDE THE BUN SLICER PPM
BACK GRILL WILL HAVE THE FOLLOWING INSPECTIONS CARRIED OUT
CHECK OVER OFF COOK SURFACE AND SURROUNDING WELDS
CHECK COOK SURFACE FOR ANY SIGNS OF WARPING
CHECK ALL PANELS ARE IN TACT AND NO DAMAGE
CHECK GREASE TRAP FOR WEAR AND FIT IN PLACE
ENSURE ALL PANELS ARE IN PLACE AND ALL SCREWS ARE PRESENT
REMOVE PANELS AND CLEAN INSIDE OF GRILL REMOVING ALL GREASE AND TAKE PHOTOS
CHECK ALL MAINS CABLES AND PLUGS FOR DAMAGES
CARRY OUT ELECTRICAL VOLTAGE CHECKS AND EARTH CONTINUITY ON APPLIANCE
CHECK ALL ELECTRICAL COMPONENTS FOR SAFETY AND FUNCTIONALITY
CHECK AMP DRAWS OF ALL ELEMENTS AND ADVISE OF ANY SIGNS OF WEAR
CALIBRATE GRILL AND SECURE CONTROL STATS
DONE ALONG SIDE BUN SLICER ON SAME VISIT
ATTEND SITE TO COMPLETE THE BUN SLICER PPM BY THE 12/05 - BUN SLICER PPM TO BE COMPLETED ALONG SIDE BACK GRILL PPM
BUN SLICER WILL HAVE THE FOLLOWING INSPECTIONS CARRIED OUT;
CHECK OVER ALL PANELS AND ENSURE THEY ARE IN GOOD CONDITION AND ALL SCREWS ARE PRESENT
CHECK OVER REAR HANDLE AND ENSURE IT IS IN GOOD CONDITION AND SECURE TO UNIT
CHECK TABLE MOUNTINGS AND ENSURE UNIT IS SECURED DOWN
CHECK ALL GUARDS ARE IN PLACE AND SAFETY ITEMS FUNCTION AS INTENDED
ENSURE TOP KNOB IS IN PLACE AND SECURE
REMOVE COVER AND REPLACE THE BLADE AND REBUILD UNIT
CHECK BUN CUTTING HEIGHT IS AS PER SITES SPECIFICATION
TEST UNIT AND RETURN TO SERVICE | NETENG |
| 05/05/2026 11:02:00 | 4255445 | | AB17694 | BYBOX - AB17694 - CHRISTCHURCH PREMIER INN (P) | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17694. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17694) | TSR |
| 05/05/2026 11:00:00 | 4255444 | WO-00009339 | DEN0013 | DENTONS CATERING EQUIP LTD - GREATER LONDON | DISHWASHER | 24 HOUR PRIORITY | ***DISHWASHER JOB FROM WELBILT***
PRODUCT: DW136E - DWU1001255
PROBLEM DESCRIPTION: DISHWASHER NOT TURNING ON. PLEASE ATTEND URGENTLY.
ACCESS 7AM-4PM EVERY DAY.
BOOKED BY COMMERCIAL DESK | HJB |
| 05/05/2026 10:58:00 | 4255443 | TBC | SUB67151 | SUBWAY STOCKTON ON TEES | DUKE PROOFER OVEN | 24 HOUR PRIORITY | ****ENGINEER TO CALL AFTER 1.5 HOURS ON SITE AND BEFORE FITTING VAN STOCK*****
OVEN AUTOMATICALLY TURNS OFF AND AFTER A FEW SECONDS TURNS ITS SELF BACK ON AGAIN OVEN WORKING FINE BUT WOULD LIKE AN ENGINEER TO ATTEND | HJB |
| 05/05/2026 10:57:00 | 4255442 | 0493/1442 | NAN0493 | NANDO'S LONDON ROAD | EQUIPMENT | MAINTENANCE | PLEASE SIGN IN AND OUT OF PRONETT PORTAL ***
PLEASE ATTEND SITE TO COMPLETE YOGHURT MACHINE SERVICING BY THE 01/06/26
YOGHURT MACHINE PMV - ANNUAL
TAYLOR C152 YOGHURT MACHINE WILL HAVE THE FOLLOWING INSPECTIONS CARRIED OUT;
CHECK THE REAR SHELL BEARING FOR SIGNS OF WEAR (EXCESSIVE MIX LEAKAGE IN REAR DRIP PAN) AND MAKE SURE IT IS PROPERLY CLEANED.
USING A SCREWDRIVER AND CLOTH TOWEL, KEEP THE REAR SHELL BEARING AND THE FEMALE HEX DRIVE SOCKET CLEAN AND FREE OF LUBRICANT AND MIX DEPOSITS.
DISPOSE OF O-RINGS OR SEALS IF THEY ARE WORN, TORN, OR FIT TOO LOOSELY, AND REPLACE WITH NEW ONES.
FOLLOW ALL LUBRICATING PROCEDURE
CHECK THE CONDENSER FOR AN ACCUMULATION OF DIRT AND LINT AND CLEAN.
CHECK ALL OF THE ELECTRICAL WIRING CONDITION AND NOTE ANY SIGNS OF DAMAGE OR WEAR | NETENG |
| 05/05/2026 10:57:00 | 4255441 | | LB5017 | BYBOX - LB5017 - MILTON KEYNES B | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5017. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5017) | ASL |
| 05/05/2026 10:55:00 | 4255439 | ACCOUNT | BK09070 | BURGER KING - ELDERGATE | DUKE BROILER | 4HR PRIORITY | ACCOUNT-TO ATTEND SITE TO NAT GAS BROILER GAS KEEPS CUTTING OUT ON BROILER SITE CANNOT SELL BEEF AT THE MOMENT | HJB |
| 05/05/2026 10:55:00 | 4255438 | | AB16554 | BYBOX - AB16554 KIDDERMINSTER - SAINSBURY'S | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16554. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16554) | LSW |
| 05/05/2026 10:54:00 | 4255440 | HK-UK823-1605882 | MAC823 | MCDONALDS 823 UTTOXETER | CLAMSHELL GRILL - GARLAND | REMEDIAL | NEEDS MORE TIME TO GAP GRILLS | |
| 05/05/2026 10:54:00 | 4255437 | 169406950 | BUR8792 | BURGER KING (MOTOR FUEL GROUP) SERVICE STATION | FRYER | 24 HOUR PRIORITY | ********LOG ON TO VERISAE / WARRANTY CALL **********
FRYMASTER MULTI VAT - 4TH VAT IS NOT HEATING UP CORRECTLY. UNIT IS UNDER WARRANTY - WAS INSTALLED ON 16TH MARCH 2026.
PLEASE ENTER THE MODEL, SERIAL NUMBER & UPLOAD A PHOTO: FRYMASTER MULTI VAT FRYER, MODEL 4FQE30U0ZQ3ZZ14 | HJB |
| 05/05/2026 10:54:00 | 4255436 | 0493/1443 | NAN0493 | NANDO'S LONDON ROAD | EQUIPMENT | MAINTENANCE | PLEASE SIGN ON AND OFF PRONETT ON SITE ***
ATTEND SITE TO COMPLETE THE BACK GRILL PPM BY THE 01/06
BACK GRILL PPM TO BE COMPLETED ALONG SIDE THE BUN SLICER PPM
BACK GRILL WILL HAVE THE FOLLOWING INSPECTIONS CARRIED OUT
CHECK OVER OFF COOK SURFACE AND SURROUNDING WELDS
CHECK COOK SURFACE FOR ANY SIGNS OF WARPING
CHECK ALL PANELS ARE IN TACT AND NO DAMAGE
CHECK GREASE TRAP FOR WEAR AND FIT IN PLACE
ENSURE ALL PANELS ARE IN PLACE AND ALL SCREWS ARE PRESENT
REMOVE PANELS AND CLEAN INSIDE OF GRILL REMOVING ALL GREASE AND TAKE PHOTOS
CHECK ALL MAINS CABLES AND PLUGS FOR DAMAGES
CARRY OUT ELECTRICAL VOLTAGE CHECKS AND EARTH CONTINUITY ON APPLIANCE
CHECK ALL ELECTRICAL COMPONENTS FOR SAFETY AND FUNCTIONALITY
CHECK AMP DRAWS OF ALL ELEMENTS AND ADVISE OF ANY SIGNS OF WEAR
CALIBRATE GRILL AND SECURE CONTROL STATS
TO BE COMPLETED ALONG SIDE BUN SLICER ON SAME VISIT
ATTEND SITE TO COMPLETE THE BUN SLICER PPM BY THE 01/06 - BUN SLICER PPM TO BE COMPLETED ALONG SIDE BACK GRILL PPM
BUN SLICER WILL HAVE THE FOLLOWING INSPECTIONS CARRIED OUT;
CHECK OVER ALL PANELS AND ENSURE THEY ARE IN GOOD CONDITION AND ALL SCREWS ARE PRESENT
CHECK OVER REAR HANDLE AND ENSURE IT IS IN GOOD CONDITION AND SECURE TO UNIT
CHECK TABLE MOUNTINGS AND ENSURE UNIT IS SECURED DOWN
CHECK ALL GUARDS ARE IN PLACE AND SAFETY ITEMS FUNCTION AS INTENDED
ENSURE TOP KNOB IS IN PLACE AND SECURE
REMOVE COVER AND REPLACE THE BLADE AND REBUILD UNIT
CHECK BUN CUTTING HEIGHT IS AS PER SITES SPECIFICATION
TEST UNIT AND RETURN TO SERVICE
| NETENG |
| 05/05/2026 10:54:00 | 4255435 | 1861229 | GOL0010 | BILLINGBEAR PARK GOLF COURSE | OVEN | WARRANTY - FULL | ***LINCAT WARRANTY***
*****LINCAT DIAGNOSIS ENGINEER TO CALL OFFICE AFTER 1 HR ON SITE. IF CLEANING IS REQUIRED, PLEASE DO NOT CONTINUE. ADVISE SITE AND COMPLETE JOB********
JOB MUST BE ATTENDED NO LATER THAN: 48 HOURS
MAKE: LINCAT
MODEL: CIBOPLUS/B
SERIAL: 30720914
FAULT: UNIT SEEMS TO BE SWITCHING IT SELF OFF DURING SERVICE UNIT SEEMS TO BE GOING INTO PREHEAT MODE SUDDENLY
CONTACT NAME: GREG
CONTACT TEL: 01344 869 259
ACCESS TIMES: 8AM-5PM
PLEASE CALL SITE DIRECTLY TO CONFIRM A SUITABLE DATE/TIME FOR YOUR ENGINEER'S ATTENDANCE
BOOKED BY COMMERCIAL DESK | HJB |
| 05/05/2026 10:53:00 | 4255434 | 32447206 | SUB69154 | SUBWAY ST LEONARDS | DUKE CABINET | 24 HOUR PRIORITY | ************FLOWRITE**********
001759249 FRIDGE UNIT OVER TEMP DUE TO BRIEF POWER OUTAGE THIS MORNING.
| HJB |
| 05/05/2026 10:50:00 | 4255460 | HK-UK336-1605879 | MAC336 | MCDONALDS 336 LLANELLI | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | RUBBER SPLASH GUARD ABOVE SHAKE SHAFT ALL TORN AND NEEDS REPLACING | |
| 05/05/2026 10:50:00 | 4255433 | 0085/3713 | NAN0085 | NANDOS - MAIDSTONE | EQUIPMENT | MAINTENANCE | *** PLEASE SIGN ON AND OFF PRONETT ON SITE ***
CHIP FRYER ELECTRICAL SERVICING PPM TO BE COMPLETED BY THE 01/06
ENGINEER TO ATTACH EITHER A HENNY PENNY OR FRYER MASTER CERT ALONG WITH A GENERAL CERT | HJB |
| 05/05/2026 10:49:00 | 4255431 | HK-UK336-1605878 | MAC336 | MCDONALDS 336 LLANELLI | BLENDED ICE MACHINE | 24 HOUR PRIORITY | RIGHT SIDE CHAMBER PIN UNSCREWED AND INSIDE MACHINE | |
| 05/05/2026 10:48:00 | 4255432 | HK-UK336-1605876 | MAC336 | MCDONALDS 336 LLANELLI | AUTOMATIC BEVERAGE SYSTEM (DRINKS TOWER) | 24 HOUR PRIORITY | RIGHT HAND SIDE SCREEN TOUCH SCREEN NOT WORKING, MULTIPLE RESETS NOT FIXED AND PLUGS CHECKED AND ARE IN PLACE | |
| 05/05/2026 10:47:00 | 4255430 | 56614 | TIM160 | TIM HORTONS - WARRINGTON - DT | DONUT DISPLAY CABINET | 24 HOUR PRIORITY | ISSUE: THE DONUT SHOWCASE LIGHT IS INTERMITTENTLY TURNING ON AND OFF. AN ENGINEER ATTENDED LAST WEEK, BUT THE ISSUE STILL PERSISTS.
| HJB |
| 05/05/2026 10:46:00 | 4255428 | 1861211 | BUR8635 | BURGER KING - HAVEN ALLHALLOWS LEISURE PARK | BROILER | 24 HOUR PRIORITY | RECALL
PROBLEM: FRYER NOT PUMPING OIL BACK UP
UNIT: PITCO - FRYER ELECTRIC - SEH50 ASSET
CODE/ID:S233048SERIAL NO.:E22JC035546 | HJB |
| 05/05/2026 10:45:00 | 4255429 | HK-UK059-1605874 | MAC059 | MCDONALDS 59 NEW STREET **QUOTE OVER £2000** | EGG COOKER | 24 HOUR PRIORITY | EGG COOKER GIVING ELECTRIC SHOCK. | |
| 05/05/2026 10:43:00 | 4255427 | 354081 | SUBWAYDUD | SUBWAY SANDWICHES (DUDLEY) | EQUIPMENT | INSTALLATION - OEM CHARGE | ***DUKE INSTALL***
EQUIPMENT DESCRIPTION: TSC3-6/18 OVEN,380-415V,3N,50/60,LT,CE
ISSUE: REQUEST TO PERFORM START-UP PROCEDURES OF A NEW DUKE BREAD OVEN.
BOOKED BY COMMERCIAL DESK | HJB |
| 05/05/2026 10:42:00 | 4255426 | HK-UK059-1605868 | MAC059 | MCDONALDS 59 NEW STREET **QUOTE OVER £2000** | DRINKS TOWER | 24 HOUR PRIORITY | FANTA IS NOT WORKING, THERE IS AN AIR IN THE LINE, WE TRIED TO CLEAR THE LINE BY RUNNING BUT STILL NOT WOKRING. | |
| 05/05/2026 10:41:00 | 4255425 | 169413384 | GRE5239 | ACCOUNT - GREGGS - EASTERN BYPASS | HOT HOLDING UNIT | 24 HOUR PRIORITY | *******LOG ON TO VERISAE*********
GREGGS HOT TO GO UNIT TOP SHELF NOT WORKING TEMP FALLEN DOWN TO 35 | HJB |
| 05/05/2026 10:40:00 | 4255424 | HK-UK849-1605867 | MAC849 | MCDONALDS 849 LONGWATER **QUOTE LIMIT £500** | BLENDED ICE MACHINE | NEXT ENGINEER VISIT | 2 BLENDER SHAFTS NEED REPLACING PLEASE | |
| 05/05/2026 10:39:00 | 4255423 | 0254/3414 | NAN0254 | NANDOS - ASHFORD KENT | EQUIPMENT | 24 HOUR PRIORITY | ENGINEER TO SIGN IN AND OUT OF PRONETT
MICROWAVE SHOWING ERROR CODE SERIAL NUMBER 190806739 | HJB |
| 05/05/2026 10:39:00 | 4255422 | L169651 | GKI7766 | GREENE KING - FEATHERS (WADESMILL) | EQUIPMENT | 5 DAY PRIORITY | ***PLEASE SIGN ON AND OFF PULSE ON SITE ***
VAN STOCK ENGINEER - PLEASE DO NOT EXCEED OVER £750 - CALL THE OFFICE IF YOU NEED TO FIT PARTS
PLEASE ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS
THE MICROWAVE HAS NO POWER - IT WILL NOT TURN ON AT ALL.
WE HAVE TRIED TO CHANGE THE FUSE BUT IT STILL DIDN'T WORK.
EQUIPMENT DESCRIPTION: PANASONIC - ASSET NUMBER ON SIDE SAYS MM15759 | HJB |
| 05/05/2026 10:38:00 | 4255421 | - | MC1183 | MCDONALDS 1183 SLEAFORD | MERRYCHEF OVEN | 24 HOUR PRIORITY | **NOT WORKING**
REQUOTE FROM JOB 4247463
GENERAL_EQUIPMENT_B_NV1:
MODEL: E2S. SYSTEM: NA. SERIAL: 1901213092319
FAULT WITNESSED: MAG FAILURE
CAUSE OF FAULT:
PROOF OF DIAGNOSIS:
ACTIONS TAKEN: ARRIVED AT SITE FOR MAG ERROR ON E2S 2319. FOUND UNIT OFF. TURNED ON AND WENT TO ERROR LOG. STARTING TO SHOW A COUPLE MAG FAILS. WENT TO VISUAL VIEW AND FOUND ALL COMPONENTS TO WORK BUT WHEN RUNNING BOTH MAGS CAN HEAR ARCING. RAN COMMISSION TEST AND PASSED. REMOVED POWER AND PANELS. DISCHARGED CAPS AND TESTED. AROUND 1.2 IF EACH. OK. TESTED BOTH DIODES. BOTH OK. REMOVED MAGS AND FOUND ARCING IN WAVE GUIDE. 1 SIDE WORSE THEN THE OTHER BUT RECOMMEND BOTH ARE REPLACED. DOOR HINGES ALSO WORN CAUSING THE DOOR TO STAGGER SHUT AND NOT COMPLETELY SEAL. REBUILT UNIT AND LEFT AS DO NOT USE. SITE HAVE 2 OTHER WORKING UNITS IN USE. WILL ORDER 2X MAGS, 2X STIRRERS, 2X HEAT STATS, 2X WAVE GUIDES, IMPINGER AND PARTIAN PLATE, DOOR HINGES.
FURTHER WORK REQUIRED: FIT PARTS
| HJB |
| 05/05/2026 10:37:00 | 4255420 | HK-UK070-1605866 | MAC070 | MCDONALDS 70 WALSALL TC | FRY VAT | NEXT ENGINEER VISIT | WHEN FILTERING THE VAT WILL NOT RE FILL.
THIS IS A GAS VAT THAT IS NOT WORKING | |
| 05/05/2026 10:37:00 | 4255419 | 0151/4040 | NAN0151 | NANDOS - CHATHAM | DUAL CONTACT GRILL | 24 HOUR PRIORITY | ENGINEER TO SIGN IN AND OUT OF PRONETT
CLAMSHELL CAUGHT FIRE ON BOTTOM LEFT UNABLE TO USE | HJB |
| 05/05/2026 10:33:00 | 4255418 | 0115/5473Q | NAN0115 | NANDOS - CLINK STREET | EQUIPMENT | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
ICE CREAM MACHINE PIVOT PIN | NETENG |
| 05/05/2026 10:30:00 | 4255417 | 13712 | DAV0069 | DAVES HOT CHICKEN - CARDIFF | NAT GAS 2 VAT FRYSUITE | 24 HOUR PRIORITY | MIDDLEBY WARRANTY
PITCO - PITCO
NO POWER TO THE FRYER, AND NOT REACTING WHEN ALL RESET SWITCHES ARE PRESSED
ENGINEER TO PLEASE CHECK AND RECORD THE FOLLOWING WHILST ON SITE:
1. INCOMING STATIC PRESSURE (APPLIANCE OFF)
2. INCOMING DYNAMIC PRESSURE (ALL APPLIANCES ON)
3. OPERATING PRESSURE
4. THERMOCOUPLE MILLIVOLTS READING (MV FRYERS ONLY)
5. OHMS READING ACROSS HI-LIMIT (MV FRYERS ONLY)
IF PARTS ARE REQUIRED PLEASE ENSURE THAT YOUR ENGINEER TAKES A PICTURE OR VIDEO TO SHOW THE FAULT:
1. IMAGE MUST BE CLEAR
2. IMAGE MUST SHOW DATE CODE OF PART (ON THE LABEL ON THE PART)
3. IMAGE MUST SHOW OVERALL CONDITION OF PART
4. IMAGE MUST SHOW THE FAILURE OF THE PART (VIDEO WELCOME)
ACCESS 08:00-11:00 – PLEASE ENSURE ATTENDANCE IS COMPLETED BY 11:00 OR THE ENGINEER WILL BE TURNED AWAY BY SITE
| HJB |
| 05/05/2026 10:28:00 | 4255465 | HK-UK951-1605861 | MAC951 | MCDONALDS 951 PORT TALBOT | ELECTRICAL | 4 HOUR PRIORITY | OUTSIDE LIGHT FITTING BROKE. LIGHT HAS COME OFF POLE EXPOSING WIRES AND TRIPPING | |
| 05/05/2026 10:28:00 | 4255416 | 1861161 | NAT0520 | NATIONAL TRUST - WIMPOLE - RECTORY RESTAURANT | MERRYCHEF OVEN | 24 HOUR PRIORITY | ***POTENTIAL RECALL - PREVIOUS JOB 4253454***
PROBLEM: SAME ISSUE AS PREVIOUS JOB (WARNING ON MACHINE SAYS 'MAGNETRON FAILED' 'REMOVE OVEN POWER')
UNIT: MERRY CHEF E2SGXMV5AAU1CLUK SN 200121309148
ACCESS: 8-4
BOOKED BY COMMERCIAL DESK | HJB |
| 05/05/2026 10:28:00 | 4255415 | 235854 | SUB63394 | ACCOUNT - RONTEC T/A SUBWAY - ESSO COLLIERY | BAIN MARIE | 24 HOUR PRIORITY | *******RONTEC********
HOT WELL NOT HEATING UP | HJB |
| 05/05/2026 10:25:00 | 4255414 | 32464208 | MOO0029 | MOORLANDS SERVICE STATION | EQUIPMENT | 24 HOUR PRIORITY | ********FLOWRITE***********
FRIDGE
THE FAN HAS STARTED TO MAKE A LOUD, SOUNDS LIKE THE FANS MOTOR IS BREAKING BUT THEN STOPS.
| HJB |
| 05/05/2026 10:24:00 | 4255413 | 1861257 | KIO0007 | KIOSK - GUNWALLOE | MERRYCHEF OVEN | 24 HOUR PRIORITY | RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
*****ENGINEER TO CALL OFFICE AFTER 4 HRS ON SITE****
PARTS TO BE FITTED:
FIT 1X MOTOR ASSY
EQUIPMENT:EIKON E2S MERRY CHEF SN 2202213092518
PREVIOUS ENGINEER: THOMAS SIMS RELATED CALL:
4252715 / 3066165 / 1854163
| NETENG |
| 05/05/2026 10:24:00 | 4255412 | 094036 | SUB62692 | SUBWAY LYNN ROAD | 165" HOT BAIN | 24 HOUR PRIORITY | ***NON ACCOUNT- PLEASE CALL THE OFFICE AFTER 1.5 HOURS ONSITE OR BEFORE FITTING ANY PARTS***
HOT BAIN- UNIT HAS NO POWER NOT TURNING ON OR HEATING UP | HJB |
| 05/05/2026 10:23:00 | 4255411 | 016939 | SUB62692 | SUBWAY LYNN ROAD | DUKE PROOFER | 24 HOUR PRIORITY | ***NON ACCOUNT- PLEASE CALL THE OFFICE AFTER 1.5 HOURS ONSITE OR BEFORE FITTING ANY PARTS***
DUKE OVEN - UNIT IS NOT REACHING TEMP SITE HAVE TRIED RESETING HI-LIMIT | HJB |
| 05/05/2026 10:23:00 | 4255410 | INSTALL | MAC041 | MCDONALDS 41 ENFIELD | HOLDING/ STAGING CABINET | 24 HOUR PRIORITY | TO ATTEND SITE ON 14/05 @ ??AM TO INSTALL UHC | HJB |
| 05/05/2026 10:22:00 | 4255409 | 0827/1804 | FIV0827 | FIVE GUYS - LIVINGSTON 01.09.21 | SPARES SUPPLY | SPARES / SUPPLY ONLY | SUPPLY ONLY
3 X A4500601 | STF |
| 05/05/2026 10:19:00 | 4255408 | 2854/1699 | BUR8596 | BURGER KING - BARROW IN FURNESS | EQUIPMENT | 24 HOUR PRIORITY | ENGINEER TO SIGN INTO PRONETT WHEN ONSITE
TOASTERS - PRINCE CASTLE - RELAY ON UNIT KEEPS TRIPPING | HJB |
| 05/05/2026 10:14:00 | 4255407 | HK-UK881-1605851 | MAC881 | MCDONALDS 881 SHEFFIELD - DRAKE HOUSE RETAIL PARK | EQUIPMENT | 4 HOUR PRIORITY | SPRITE NOT PULLING THROUGH | |
| 05/05/2026 10:14:00 | 4255406 | 0079/3690 | NAN0079 | NANDOS - THE GATE | EQUIPMENT | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE | STF |
| 05/05/2026 10:13:00 | 4255405 | 0483/1728 | NAN1210 | NANDO'S - LUTON | EQUIPMENT | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE | STF |
| 05/05/2026 10:12:00 | 4255404 | 2000725649 | JDW07248 | JDW - THE CALEY PICTURE HOUSE | SERVICE | MAINTENANCE | ***CONTACT SITE BEFORE ATTENDING TO ORGANISE ACCESS***
***ENGINEER TO SIGN ON AND OFF WISDOM ON SITE ***
ENGINEER TO ATTEND SITE BY 15.06.26 TO CARRY OUT COMMERCIAL CATERING INSPECTION
ALL GAS EQUIPMENT MUST BE CHECKED FULLY, PLEASE ALSO COMPLETE A VISUAL CHECK OF ALL CABLES AND PLUGS ON REMAINING EQUIPMENT AND NOTE REMEDIAL S AS REQUIRED.
PLEASE FILL IN A GENERAL CERT TO NOTE ANY REMEDIAL S REQUIRED.
PLEASE COMPLETE FULL GAS CERT | HJB |
| 05/05/2026 10:11:00 | 4255403 | 0046/3652 | NAN0046 | NANDOS - ROMFORD | MICROWAVE OVEN | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE | STF |
| 05/05/2026 10:09:00 | 4255402 | 0439/2540 | NAN1164 | NANDOS ORCHARD CENTRE R101 ( MAINLAND) | EQUIPMENT | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE | STF |
| 05/05/2026 10:07:00 | 4255400 | 0376/2828 | NAN0376 | NANDOS - OLD TOWN HALL | EQUIPMENT | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE | STF |
| 05/05/2026 10:05:00 | 4255399 | 0488/1856 | NAN0488 | NANDOS - CHESHUNT RETAIL PARK | EQUIPMENT | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE
| STF |
| 05/05/2026 10:03:00 | 4255401 | HK-UK743-1605845 | MAC743 | MCDONALDS 743 COSELEY | CHICKEN VAT | 24 HOUR PRIORITY | THE CHICKEN VAT 3 LIGHT SEEMS TO COME ON BUT NOTHING DISPLAYING ON THE ACTUAL SCREEN SO CANT USE VAT. | |
| 05/05/2026 10:03:00 | 4255396 | HK-UK1111-1605844 | MC1111 | MCDONALDS 1111 CAMBRIDGE | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | SYRUP PUMP CONNECTORE ONE SIDE BROKEN WHERE THE SYRUP PUMP CONNETER ENDS MIGHT NEED A SPARE OF THE GREY COLOR PART OR WHOLE THING | |
| 05/05/2026 09:59:00 | 4255398 | HK-UK1238-1605841 | MC1238 | MCDONALDS 1238 NORWICH AIRPORT | BUN STEAMER | 4 HOUR PRIORITY | CURRENTLY HAVE NO STEAMERS | |
| 05/05/2026 09:58:00 | 4255397 | HK-UK1238-1605839 | MC1238 | MCDONALDS 1238 NORWICH AIRPORT | BUN STEAMER | 4 HOUR PRIORITY | CURRNETLY HAVE NO STEAMERS | |