| CallDateTime | CallCode | CallSheetNo | CallCust | CompanyName | EqpDescription | CallFault2 | CallFault3 | CallEng1 |
| 30/06/2026 12:59:00 | 4270578 | 32604389 | NUN001 | NUNNEY CATCH SERVICE STATION | EQUIPMENT | 24 HOUR PRIORITY | ***********SCC*********
RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
PARTS TO BE FITTED: DOOR SEAL, DISHWASHER, UD516DSUK, SMEG
LH DOOR HANDLE TRIM, SMEG, 3004-16
RH DOOR HANDLE TRIM, SMEG, 3004-16
HANDLE, SMEG, 3004-16
EQUIPMENT: DISHWASHER
ORIGINAL JOB NUMBER: 4265612 | SCC001 |
| 30/06/2026 12:57:00 | 4270576 | 0847/1643 | FIV0847 | FIVE GUYS TAMWORTH 06.06.22 | FRONTLINE WASTE OIL STORAGE TANK | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT***
CALLOUT RELEASED TO CONTRACTOR.
FRONTLINE TANK IS LEAKING UNDERNEATH
THE SERIAL NUMBER FOR THIS ASSET IS 2021-00548.
SITE CONTACT - 01827213486
| HJB |
| 30/06/2026 12:55:00 | 4270577 | HK-UK1291-1633990 | MC1291 | MCDONALDS 1291 STROUD | FRY DISPENSER | 24 HOUR PRIORITY | THE PART OF THE FRY DISPENSER THAT ROTATES TO LOAD FRIES INTO THE BASKET NO LONGER ROTATES | |
| 30/06/2026 12:54:00 | 4270574 | HK-UK021-1633989 | MAC021 | MCDONALDS 21 WOOD GREEN*QUOTE BUILDER* | BLENDED ICE MACHINE | 24 HOUR PRIORITY | RIGHT SIDE BLENDER DOESNT WORK | |
| 30/06/2026 12:53:00 | 4270575 | HK-UK021-1633987 | MAC021 | MCDONALDS 21 WOOD GREEN*QUOTE BUILDER* | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | MACHINE IS MAKING NOISE FROM THE BACK BECAUSE OF THE AIR | |
| 30/06/2026 12:44:00 | 4270572 | HK-UK1405-1633981 | MC1405 | MCDONALDS 1405 WEST LYNN | DRINKS SYSTEM | 4 HOUR PRIORITY | E4 ERROR STILL APPEARING AFTER PCB HAS BEEN REPLACED | |
| 30/06/2026 12:43:00 | 4270573 | HK-UK440-1633980 | MAC440 | MCDONALDS 440 KINGSTON | EQUIPMENT | NEXT ENGINEER VISIT | CABLES RUNNING FROM BUMP BAR/ PRINTER AND RELAY DEGRADED AND TORN PLEASE SEE PICTURE THE ORANGE AND GREY WIRES ARE HEAVILY SPLIT I CAN'T ACCESS THIS TO CHANGE MYSELF AS NO ACCESS INTO THE RELAY. PLEASE REPLACE AND TIDY THE WIRES UP IF POSSIBLE. THIS IS LOCATED ON SIDE ONE AND IS NEXT TO THE TOASTER. | |
| 30/06/2026 12:34:00 | 4270570 | HK-UK180-1633976 | MAC180 | MCDONALDS 180 GT YARMOUTH | EQUIPMENT | 4 HOUR PRIORITY | FANTA IS NOT PULLING THROUGH.
THERE IS AN AIR LEAK IN THE SYSTEM ABOVE THE MULTIPLEX WHICH THE SYRUP RUNS THROUGH. | |
| 30/06/2026 12:33:00 | 4270597 | ZD-46019 | GKI6803 | GREENE KING - GOOD INTENT (HORNCHURCH) | EQUIPMENT | HW/SW FAILURE - P2 (24HR) | [IOT-DASH] ESCALATION ROUTING — ENGINEER DISPATCH
ZENDESK REF: #46019
SITE: GREENE KING::FLAMING GRILL::6803 GOOD INTENT (HORNCHURCH) (GKI6803)
EQUIPMENT: HVAC, NETWORKING — BOILER PANEL, WIFI
DEVICE: GK-6803-BOILERCONTROL-1
FAULT: CSABA JAKAB: CALL FROM: +44 7983 104512
CALL TO: +44 23 8144 0228
TIME OF CALL: 27 JUNE 2026 AT 17:43:01 UTC
ANSWERED BY: CSABA JAKAB (CJ)
CSABA JAKAB: INBOUND CALL FROM +44 7983 104512
CALL DETAILS:
CALL FROM: +44 7983 104512
CALL TO: +44 23 8144 0228
TIME OF CALL: 2026-06-27 17:43:01 UTC
LOCATION: UNITED KINGDOM
ANSWERED BY: CSABA JAKAB (CJ)
LENGTH OF PHONE CALL: 23 MINUTES, 42 SECONDS
LISTEN TO THE RECORDING: HTTPS://THEAIREDALEGROUP.ZENDESK.COM/API/V2/CHANNELS/VOICE/CALLS/CA6E45ED32AEB1414EF5F1298AB1EB465C/TWILIO/CALL/RECORDING
CSABA JAKAB: 6803 - GOOD INTENT
BOILER PANEL WAS OFFLINE, WASN'T ABLE TO GET IT BACK AFTER MULTIPLE REBOOTS.
TRIED TO GET STAFF ON SITE TO MOVE ANTENNA BUT ENGINEER WRAPPED IT AROUND BOILER EXHAUST AND THEY WEREN'T ABLE TO REACH:
SEEMS LIKE THIS WOULD NOT HELP SIGNAL AS IT STILL BUNCHED UP IN THE SAME LOCATION?
PANEL ITSELF WAS POWERED ON BUT OFFLINE:
THIS IS WHERE THE FLOW PIPE GOES - ONLY 1 CHZ AND DHW SO ITS A PRETTY BASIC SETUP:
RIGHT VALVE IS DHW
BOTTOM IS CHZ1
NO MANUAL VALVES SO WASN'T ABLE TO DISABLE HEATING - HOPEFULLY A VALUE ADD TO GREENE KING PERHAPS?
GOT STAFF TO MOVE THEIR LWGATEWAY FROM ITS CURRENT POSITION (UNKNOWN AS NO DETAILS ON COMMISSIONING AND I NEVER ASKED) TO OUTSIDE THE BOILER ROOM (INSIDE HAD NO SOCKETS).
STILL CAME ON SO I PUT THE AP DETAILS TO THE AIRE_IOT CREDENTIALS AND THE LINK LIGHT CAME ON THE BOILER PANEL.
IT CAME BACK UP ON LH SO I DELETED THE SCHEDULES TO STOP THE FALLBACK FROM HAPPENING AGAIN.
TOLD SITE WE'LL GET THIS REVIEWED FIRST THING MONDAY TO GET SOMEONE OUT ASAP TO GET A BOILER R
URGENCY: P1
PARTS: BOILER R10A
R10 ENCLOSURE
CAT5E CABLE
SPARE ANTENNA(S)
ADDITIONAL: WILL NEED TO PUT DRAGINO GATEWAY BACK WHERE IT WAS TAKEN FROM ON SITE
I'M NOT 100% WHERE THIS WAS DUE TO LACK OF COMMISSIONING INFO
ROUTED BY SAM DAY VIA IOT SUPPORT DASHBOARD | |
| 30/06/2026 12:33:00 | 4270571 | HK-UK1415-1633975 | MC1415 | MCDONALDS 1415 SHEFFIELD - TURNER BUSINESS PARK | SHAKE MACHINE - HEAT TREAT - TAYLOR | 4 HOUR PRIORITY | SHAKES NOT PULLING, VALVE NOT PULLING UP AT FRONT OF MACHINE | |
| 30/06/2026 12:32:00 | 4270596 | ZD-45026 | GKI6233 | GREENE KING - SHEPHERDS HOUSE (WARFIELD) | MINOR BUILDING | HW/SW SNAG - P2 (24HR) | [IOT-DASH] IOT INSTALL SNAG REMEDIATION
ZENDESK REF: #45026
SITE: GREENE KING::CHEF & BREWER::6233 SHEPHERDS HOUSE (WARFIELD) (GKI6233)
--- ITEM SI-001: HEATING — ACCOMMODATION/SALUS ---
ISSUE: 230V RELAY REQUIRED SO THAT ACCOMMODATION CONTROLS CAN BE SEPARATED
ZIGBEE REPEATER REQUIRED AS THE STAFF HEATING SALUS CONNECTION IS POOR
CLAMP ON SENSOR FOR THE DHW NEEDS CHANGING AS ITS SHOWING 100 DEGREES - THIS HAPPENED DURING COMMISSIONING BUT WAS RECTIFIED, ISSUE HAS RETURNED SINCE
ACTION: SNAG_ACTION_RETURN_VISIT
PRIORITY: HW/SW SNAG - P2 (24HR)
ITEMS: 1 | CREATED VIA IOT SUPPORT DASHBOARD
--- FULL TICKET DESCRIPTION ---
[JON COOKE] 230V RELAY REQUIRED SO THAT ACCOMMODATION CONTROLS CAN BE SEPARATED
ZIGBEE REPEATER REQUIRED AS THE STAFF HEATING SALUS CONNECTION IS POOR
CLAMP ON SENSOR FOR THE DHW NEEDS CHANGING AS ITS SHOWING 100 DEGREES - THIS HAPPENED DURING COMMISSIONING BUT WAS RECTIFIED, ISSUE HAS RETURNED SINCE
--- INSTALL SNAG DETAILS ---
CATEGORY: ADVISORY
IDENTIFIED BY: TECH LEAD
RECOMMENDED ACTION: RETURN VISIT
ACTION DETAIL: 230V RELAY REQUIRED SO THAT ACCOMMODATION HEATING CAN BE CONTROLLED CORRECTLY
ORIGINAL JOB REF: 4235773
INSTALL DATE: 2026-06-03
INSTALL TEAM: TEAM 2
EQUIPMENT: HEATING > ACCOMMODATION/SALUS | |
| 30/06/2026 12:30:00 | 4270582 | HK-UK1420-1633974 | MC1420 | MCDONALDS 1420 ALCESTER | SHAKE MACHINE - CARPIGIANI | 4 HOUR PRIORITY | SPROG IS STUCK IN THE SUNDAE SIDE OF THE MACHINE. WON'T RELEASE FOR US TO CLEAN THE EQUIPMENT CORRECTLY | |
| 30/06/2026 12:30:00 | 4270569 | HK-UK909-1633973 | MAC909 | MCDONALDS 909 NEWPORT YASH CO LTD T/A MCDONALDS | ELECTRICAL | 24 HOUR PRIORITY | LIGHT IN TOILET CORRIDOR IS FLASHING, WE HAVE A SPARE LIGHT HERE TO REPLACE IT | |
| 30/06/2026 12:30:00 | 4270568 | | LB6224 | BYBOX - LB6224 TESCO EXTRA | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6224. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6224) | JRE |
| 30/06/2026 12:28:00 | 4270567 | ACCOUNT | STA57167 | MAGIC BEAN T/A STARBUCKS D/T - SWINDON BARNFIELD CLOSE | ICE MACHINE | 24 HOUR PRIORITY | ***MAGIC BEAN***
RECALL - 4244089
OUR ICE MACHINE STOPPED WORKING YESTERDAY, WE HAVE TRIED TO RESET IT AND TURNED IT ON/ OFF MULTIPLE TIMES AND IT IS STILL NOT MAKING ICE AND HASN’T FOR ABOUT 24 HOURS, | HJB |
| 30/06/2026 12:15:00 | 4270566 | SPO00121397 | KFC5572 | LINAKER - KFC PRESTWICH - BURY NEW ROAD DT | EQUIPMENT | 24 HOUR PRIORITY | *** PLEASE LOGIN AND OUT OF JOBLOGIC ON SITE ***
NO POWER AT ALL, HAVE CHECKED PLUGS AND TRIP SWITCHES ASSETS 002116 - DOUBLE CLAM GRILL | HJB |
| 30/06/2026 12:11:00 | 4270564 | HK-UK1023-1633958 | MC1023 | MCDONALDS 1023 CHIRK - WALES | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | ON OF THE TUBES INSIDE HAS SPLIT AND NOW SUNDAE IS GOING EVERYWHERE | |
| 30/06/2026 12:11:00 | 4270561 | | LB13910 | BYBOX - LB13910 RETFORD SOCIAL CLUB | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB13910. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: N/A) | NETENG |
| 30/06/2026 12:10:00 | 4270562 | 32605626 | GRE5230 | ACCOUNT - GREGGS - SPRINGBURN | MONO OVEN | 24 HOUR PRIORITY | *****MERCURY*****
RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
PARTS TO BE FITTED: PCB, POWER SUPPLY, DC, 24V, MONO
SWITCH, ON/OFF, MONO
EQUIPMENT: MONO OVEN
ORIGINAL JOB NUMBER: 4268276 | NETENG |
| 30/06/2026 12:09:00 | 4270565 | HK-UK282-1633955 | MAC282 | MCDONALDS 282 DONCASTER | MERRYCHEF OVEN | NEXT ENGINEER VISIT | SEAL REPLACEMENT | |
| 30/06/2026 12:07:00 | 4270559 | | LB18325 | BYBOX - LB18325 - PETERBOROUGH PREMIER INN | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB18325. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB18325) | LMY |
| 30/06/2026 12:06:00 | 4270563 | HK-UK414-1633954 | MAC414 | MCDONALDS 414 TELFORD 2 | TOASTER - VERTICAL | 24 HOUR PRIORITY | TOASTER RUNNING CONSTANTLY, POWER SWITCH APPEARS TO NOT BE WORKING. LINE THREE UNPLUGGED FOR NOW | |
| 30/06/2026 12:06:00 | 4270560 | HK-UK681-1633953 | MAC681 | MCDONALDS 681 GAPTON | MERRYCHEF OVEN | NEXT ENGINEER VISIT | NEED NEW SMART RELAY BOARD | |
| 30/06/2026 12:03:00 | 4270558 | 32611338 | MOT0010 | MOTO SERVICES TAMWORTH | EQUIPMENT | 24 HOUR PRIORITY | MERCURY
DUE TO THE RECENT 'HEATWAVE' THIS CHILLER IS NON OPERATIONAL
| FLO001 |
| 30/06/2026 11:59:00 | 4270557 | 32612245 | GRES02426 | ASDA- GREGGS - MARKHAM VALE | FOSTER FRIDGE / FREEZER | 24 HOUR PRIORITY | MERCURY
FREEZER IS OVER TEMPERATURE SN- 001758421
| FLO001 |
| 30/06/2026 11:59:00 | 4270554 | 1908469 | CAR0062 | CARLS JR. - SWANSEA | BROILER | 24 HOUR PRIORITY | ***ENGINEER TO CALL OFFICE BEFORE FITTING VAN STOCK***
PROBLEM: LEFT CONVEYING BELT STOPPED ROTATING
UNIT: BROILER - MV74-2E - SERIAL NO. 543-64757
BOOKED BY COMMERCIAL DESK | HJB |
| 30/06/2026 11:57:00 | 4270553 | 32611861 | ASD0087 | ASDA EXPRESS LOCKSHEATH PETROL STATION | EQUIPMENT | 24 HOUR PRIORITY | MERCURY
SOFT DRINKS CHILLER RUNNING AT 20C+.
| FLO001 |
| 30/06/2026 11:54:00 | 4270556 | HK-UK673-1633943 | MAC673 | MCDONALDS 673 FELIXSTOWE **QUOTE LIMIT £500** | EQUIPMENT | REMEDIAL | BACKROOM 1->WATER BOOSTER SYSTEM >SECONDARY REGULATOR ERROR: DEFECTIVE COMMENT: REG NOT REGULATING PRESSURE MAKING THE SUPPLY PRESSURE TO THE SYSTEM TO HIGH.
NEEDS A REPLACEMENT REG TO BE FITTED. | |
| 30/06/2026 11:54:00 | 4270555 | HK-UK673-1633944 | MAC673 | MCDONALDS 673 FELIXSTOWE **QUOTE LIMIT £500** | EQUIPMENT | REMEDIAL | CREW-SERVED 1->TOWER>VALVE COMPLETE ERROR: DEFECTIVE COMMENT: VALVE 3 IS ONLY DISPENSING SODA.
NEEDS A REPLACEMENT VALVE TO BE FITTED. | |
| 30/06/2026 11:54:00 | 4270551 | 32611857 | ASD0087 | ASDA EXPRESS LOCKSHEATH PETROL STATION | EQUIPMENT | 24 HOUR PRIORITY | MERCURY
BWS CHILLER ON SHOP FLOOR RUNNING AT 20+C
| FLO001 |
| 30/06/2026 11:54:00 | 4270550 | 215768851 | GRE7202 | GREGGS - HORLEY SERVICE STATION | DISHWASHER | 24 HOUR PRIORITY | *****AGS******
DOOR IS NOT CLOSING PROPERLY. LOCK NUT IS MISSING
PLEASE ENTER THE MODEL, SERIAL NUMBER & UPLOAD A PHOTO: UD516DS S/NO: 243100302150013 | HJB |
| 30/06/2026 11:54:00 | 4270549 | 32613847 | SUB68996 | ASDA - SUBWAY - EASTVILLE PARK | PROOFER OVEN - DIGITAL CONTROLS - DUKE | 24 HOUR PRIORITY | *****MERCURY*****
RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
PARTS TO BE FITTED: ELEMENT, HEAT, PROOFER, 230V, 500W, PROOFER OVEN, DUKE TSC
BRACKET, HEATING ELEMENT, PACK OF 2, PROOFER, DUKE, TSC
SILICONE, SEALANT, ALUMINIUM, SILVER
EQUIPMENT: PROFFER OVEN
ORIGINAL JOB NUMBER: 4268144 | NETENG |
| 30/06/2026 11:53:00 | 4270552 | HK-UK180-1633941 | MAC180 | MCDONALDS 180 GT YARMOUTH | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | FAULT: ALARM 6 PLATEN NOT MOVING. | |
| 30/06/2026 11:51:00 | 4270548 | | AB16066 | BYBOX - AB16066 DONCASTER | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16066. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16066) | SGL |
| 30/06/2026 11:51:00 | 4270547 | 215918892 | MAB186759 | RAMS HEAD | MAGRINI COFFEE MACHINE | 36 HOUR PRIORITY P2 | ***PLEASE SIGN IN AND OUT OF VERISAE***
LEAKING FROM UNDERNEATH
COMMERCIAL | HJB |
| 30/06/2026 11:51:00 | 4270546 | 32611391 | CIT0029 | EXPRESS SERVICE STATION - TELFORD | DISPLAY CHILLER | 24 HOUR PRIORITY | MERCURY
SUBWAY FREEZER AT 4.1 DEGREES AND DROPPING- STOCK AT RISK. ASSET NUMBER A001751302 | FLO001 |
| 30/06/2026 11:51:00 | 4270545 | | LB3125 | BYBOX - LB3125 MORRISONS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3125. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3125) | TAS |
| 30/06/2026 11:49:00 | 4270544 | | AB17043 | BYBOX - AB17043 PREMIER INN DUDLEY | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17043. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17043) | RHR |
| 30/06/2026 11:49:00 | 4270543 | | LB10447 | BYBOX - LB10447 SWANSEA TESCO EXTRA | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB10447. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB10447) | MWH |
| 30/06/2026 11:48:00 | 4270542 | | LB0600 | BYBOX - LB0600 SMITHS NEWS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB0600. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB0600) | JRI |
| 30/06/2026 11:46:00 | 4270540 | 32611546 | CIT0045 | EXPRESS SERVICE STATION - CROFTERS LODGE | MULTIDECK DISPLAY CHILLER | 24 HOUR PRIORITY | MERCURY
BEER AND WINE CHILLER- FRIDGE IS OVER TEMP | FLO001 |
| 30/06/2026 11:45:00 | 4270538 | | LB5196 | BYBOX - LB5196 STAFFORD RANGERS FOOTBALL CLUB | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5196. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5196) | AHA |
| 30/06/2026 11:44:00 | 4270537 | 214341289 | GRE6300 | ACCOUNT - GREGGS - SHELL ALDERSHOT SERVICE STATION | DISHWASHER | 24 HOUR PRIORITY | *****AGS*****
IT KEEPS SAYING THAT THE DRAIN HOSE IS BLOCKED, AND IT DOESN'T DRAIN PROPERLY. | HJB |
| 30/06/2026 11:43:00 | 4270536 | 32611542 | CIT0045 | EXPRESS SERVICE STATION - CROFTERS LODGE | MULTIDECK DISPLAY CHILLER | 24 HOUR PRIORITY | MERCURY
FRIDGE ON THE SHOP FLOOR IS UNDER TEMP AND FREEZING | FLO001 |
| 30/06/2026 11:43:00 | 4270535 | | LB14646 | BYBOX - LB14646 GALA BINGO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB14646. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB14646) | SHY |
| 30/06/2026 11:39:00 | 4270533 | | LB7672 | BYBOX - LB7672 - MILTON KEYNES A | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB7672. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB7672) | DFO |
| 30/06/2026 11:39:00 | 4270532 | 32611298 | ASD0040 | ASDA EXPRESS SERVICE STATION - CANNOCK | EQUIPMENT | 24 HOUR PRIORITY | MERCURY
SHOP FLOOR CHILLER (WINE) OVER TEMPERATURE 17^C
| FLO001 |
| 30/06/2026 11:38:00 | 4270534 | HK-UK856-1633925 | MAC856 | MCDONALDS 856 FRIERN BARNET*QUOTE BUILDER* | BLENDED ICE MACHINE | 24 HOUR PRIORITY | RECALL ON THIS ISSUE DURING ZONE 2 CLEANING WE HAVE A LOT OF WATER POURING OUT OF THE MACHINE, TWO ENGINEERS HAVE ATTENDED ON DIFFERENT OCCASIONS, ONE OF THEM REPLACED PARTS BUT ISSUE STILL PERSIST, WE NOTICED THE WATER COMING FROM THE WATER TANK IN THE MACHINE. | |
| 30/06/2026 11:38:00 | 4270531 | 32613773 | BK11838 | ASDA - BURGER KING - AMESBURY | FRANKE CHIP DUMP | 24 HOUR PRIORITY | MERCURY
FRY HOLDING UNIT MAKES VERY LOUD RATTLING NOISE AND COMES UM WITH AL ALARM FAULT | HJB |
| 30/06/2026 11:33:00 | 4270530 | 32613769 | EUR025 | EUROGARAGES - TRENT | EQUIPMENT | 24 HOUR PRIORITY | *****FLOWRITE*****
RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
PARTS TO BE FITTED: EVAPORATOR FAN MOTOR
EQUIPMENT: REFRIGERATOR
ORIGINAL JOB NUMBER: 4261614 | FLO001 |
| 30/06/2026 11:32:00 | 4270529 | 0101/1868 | POP0101 | POPEYES - WESTFIELD STRATFORD *PERMIT REQUIRED* | HOLDING CABINET | 24 HOUR PRIORITY | *****PLEASE SIGN IN AND OUT OF PRONETT - IF NOT ASSIGNED PLEASE CALL OFFICE*****
MMA ON SITE | HJB |
| 30/06/2026 11:31:00 | 4270527 | 356029 | SUB34587 | ASDA (EG) - SUBWAY - GOWY | EQUIPMENT | 24 HOUR PRIORITY | ***DUKE COMMISIONING***
CABLE TO BE TAKEN FROM OLD UNIT AND USED FOR NEW OVEN
INSTALL DUKE PROOFER OVEN | HJB |
| 30/06/2026 11:31:00 | 4270526 | 215875407 | GRE0262 | ACCOUNT - GREGGS - COBHAM | MONO OVEN | 4 HOUR PRIORITY | *****LOG ON TO VERISAE*****
BOTTOM OVEN DOOR HANDLE HAS SNAPPED OFF - UNABLE TO OPEN DOOR. PLEASE ATTEND AS A MATTER OF URGENCY AS THIS IS OUR BUSIEST SITE | HJB |
| 30/06/2026 11:31:00 | 4270525 | | MC1615 | MCDONALDS 1615 - WELSHPOOL | CHICKEN VAT | REMEDIAL | NEEDS PARTS FOLLOWING PPM | HJB |
| 30/06/2026 11:30:00 | 4270524 | | MC1615 | MCDONALDS 1615 - WELSHPOOL | CHICKEN VAT | REMEDIAL | NEEDS PARTS FOLLOWING PPM | HJB |
| 30/06/2026 11:30:00 | 4270523 | | MC1615 | MCDONALDS 1615 - WELSHPOOL | FRY VAT | REMEDIAL | NEEDS PARTS FOLLOWING PPM | HJB |
| 30/06/2026 11:28:00 | 4270541 | HK-UK180-1633915 | MAC180 | MCDONALDS 180 GT YARMOUTH | CLAMSHELL GRILL - GARLAND | 4 HOUR PRIORITY | ALARM 6
PLATEN NOT MOVING. | |
| 30/06/2026 11:28:00 | 4270522 | ORDERS | PARTS | COLLECTING PARTS FROM DEPOT OR OTHER ENG | _PARTS | AS REQUIRED | PLEASE ARRANGE FOR BILLAL AKRAM TO COLLECT FROM REXEL DUDLEY, UNIT 2, THE SADDLERY, HURST BUSINESS PARK, NARROWBOAT WAY, DUDLEY DY5 1UF. ID MUST BE ASKED FOR | HJB |
| 30/06/2026 11:27:00 | 4270539 | HK-UK1448-1633914 | MC1448 | MCDONALDS 1448 LOUGHBOROUGH | EQUIPMENT | NEXT ENGINEER VISIT | PLEASE CAN WE BOOK IN AN ENGINEER TO ATTEND THE RESTAURANT ON 12TH AUGUST TO RESTART THE SHAKE MACHINE AS WE WILL BE REOPENING ON 13TH AUGUST AFTER OUR REFURB. IT HAS ALREADY BEEN BOOKED IN TO BE DECOMMISSIONED ON THE 15TH JULY. | |
| 30/06/2026 11:25:00 | 4270521 | L212817 | GKI6916 | GREENE KING - GOOD COMPANIONS (READING) | PANASONIC MICROWAVE COMBI OVEN | 3 DAY PRIORITY | ***PLEASE SIGN ON AND OFF PULSE ON SITE ***
VAN STOCK ENGINEER - PLEASE DO NOT EXCEED OVER £750 - CALL THE OFFICE IF YOU NEED TO FIT PARTS
PLEASE ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS
PANASONIC OVEN - DOOR SEAL GONE
EQUIPMENT DESCRIPTION: PANASONIC OVEN
PREFERRED ATTENDANCE TIME : AFTER 11AM
ADDITIONAL INSTRUCTIONS: 07395854686 | HJB |
| 30/06/2026 11:25:00 | 4270520 | 32613770 | GRE6307 | GREGGS - DUMFRIES | TURBOCHEF SOTA13 | 24 HOUR PRIORITY | MERCURY
TURBO CHEF OVEN NOT POWERING ONN | HJB |
| 30/06/2026 11:24:00 | 4270528 | HK-UK631-1633910 | MAC631 | MCDONALDS 631 CROSSHANDS | DRINKS SYSTEM | 4 HOUR PRIORITY | MULTIPLEX TURNED OFF AND LEAKING WATER. UNABLE TO USE. LOGGED AS STEAMER AS UNABLE TO LOG UNDER MULTIPLEX. | |
| 30/06/2026 11:22:00 | 4270519 | 32594765 | GRE6288 | GREGGS BRIDGNORTH | MONO OVEN | 24 HOUR PRIORITY | MERCURY
QUOTE ACCEPTANCE FOLLOWING 4268086
TO FIT CORRUGATED FLUE VENT HOSE | NETENG |
| 30/06/2026 11:20:00 | 4270518 | L212781 | GKI7852 | GREENE KING - MALT SHOVEL (BRIDGWATER) | MERRYCHEF CONVECTION OVEN | 5 DAY PRIORITY | ***PLEASE SIGN ON AND OFF PULSE ON SITE ***
VAN STOCK ENGINEER - PLEASE DO NOT EXCEED OVER £750 - CALL THE OFFICE IF YOU NEED TO FIT PARTS
PLEASE ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS
BRAND NEW MERRY CHEF DELIVERED NOW NOT WORKING DUE TO A HEAT STAT ERROR
ERROR E104
SERIAL NUMBER 2605816190572
MODEL EIKON E3
PREFERRED ATTENDANCE TIME : BETWEEN 11AM AND 11PM UNLESS PREARRANGED ON NUMBERS PROVIDED
ADDITIONAL INSTRUCTIONS: 01278444905 OR MANAGER ON 07860172495 | HJB |
| 30/06/2026 11:19:00 | 4270517 | 0758/2605 | FIV0758 | FIVE GUYS - CHESHIRE OAKS | ELECTROFREEZE SHAKE MACHINE | REMEDIAL | ***PLEASE SIGN IN AND OUT OF PRONETT***
SHAKE MACHINE REMEDIALS
PLEASE ATTEND SITE TO REPLACE TORQUE SPRING AND RELAY TO THE SHAKE MACHINE
SITE CONTACT - 01513326506 | NETENG |
| 30/06/2026 11:17:00 | 4270515 | SPO00121386 | KFC01001 | LINAKER - KFC HASTINGS - OLD LONDON ROAD (NOT A NETWORK SITE) | EQUIPMENT | 4 HOUR PRIORITY | *** PLEASE SIGN IN AND OUT OF JOBLOGIC ON SITE***
NOT IGNITING ONLY ONE OTHER PRESSURE FRYER
ASSETS
035439 - 4HD GAS
MAKE HENNY PENNY
MODEL PFG600 | HJB |
| 30/06/2026 11:15:00 | 4270516 | HK-UK1071-1633898 | MC1071 | MCDONALDS 1071 MK XSCAPE | DRINKS SYSTEM | 4 HOUR PRIORITY | MULTIPLEX KEEPS TRIPPING OUT, UNABLE TO SELL DRINKS | |
| 30/06/2026 11:14:00 | 4270514 | HK-UK1217-1633896 | MC1217 | MCDONALDS 1217 SOUTHCHURCH | FRY VAT | NEXT ENGINEER VISIT | FRY VAT 3 GOING INTO HOT HIGH | |
| 30/06/2026 11:10:00 | 4270511 | | LB6150 | BYBOX - LB6150 KINGS LYNN B TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6150. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6150) | ABY |
| 30/06/2026 11:09:00 | 4270512 | HK-UK1291-1633891 | MC1291 | MCDONALDS 1291 STROUD | TOASTER - VERTICAL | 24 HOUR PRIORITY | NOT TURNING ON NEEDS A HIGH LIMIT | |
| 30/06/2026 11:09:00 | 4270510 | 57956 | TIM106 | TIM HORTONS - FOSSE PARK - DT | SURESHOT CREAM DISPENSER | 24 HOUR PRIORITY | EQUIPMENT: SURESHOT CREAMER
SERIAL: 5121-033036
ISSUE: CREAMER IS FAILING TO HOLD TO THE CORRECT TEMPERATURE DUE TO THE HEATWAVE WE ARE CURRENTLY EXPERIENCING, CURRENTLY HOLDING AT 5.3 OVER A DEGREE HIGHER THAN EXPECTED
PO: 57956
SITE ADDRESS: FOSSE PARK GROVE FARM TRIANGLE, LUBBESTHORPE WAY, LEICESTER LE19 1WW
AREA MANAGER: ABDUL - 07443 182825
JOB CATEGORY: 24 HOURS | HJB |
| 30/06/2026 11:05:00 | 4270508 | NOT REQUIRED | MAC396 | MCDONALDS 396 SOUTHEND 2 | BLENDED ICE MACHINE | 24 HOUR PRIORITY | BLADE NOT WORKING
WITCHES, OR POTENTIALLY THE HARNESS OR RELAY | NETENG |
| 30/06/2026 11:04:00 | 4270513 | HK-UK139-1633888 | MAC139 | MCDONALDS 139 GLOUCESTER TOWN CENTRE | ELECTRICAL | 24 HOUR PRIORITY | INSTALL NEW FIRE EXIT SIGN IN CEILING. | |
| 30/06/2026 11:03:00 | 4270509 | HK-UK1706-1633886 | MC1706 | MCDONALDS 1706 BUXTON | CLAMSHELL GRILL - TAYLOR | 24 HOUR PRIORITY | LEFT PLATEN JUST RAISING STRAIGHT BACK UP, WILL NOT RECOGNISE MEAT OR ATTEMPT TO COOK AT ALL | |
| 30/06/2026 10:56:00 | 4270507 | HK-UK059-1633879 | MAC059 | MCDONALDS 59 NEW STREET **QUOTE OVER £2000** | BUN STEAMER | 24 HOUR PRIORITY | STEAMER NOT WORKING TRIPPED OUT DUE TO WATER LEAKING ONTO THE BOARDS | |
| 30/06/2026 10:53:00 | 4270505 | LIGHTHOUSE | GKI6792 | GREENE KING - FOUNTAIN (SOUTH SHIELDS) | ELECTRICAL | OTHER - P3 (1WK) | ***LIGHTHOUSE***
TO FIT THE SALUS IN ACCOMMODATION FOLLOWING 4150987 | HJB |
| 30/06/2026 10:49:00 | 4270503 | 10002114304 | JDW01903 | JDW HENGLER'S CIRCUS | HENNY PENNY HOT HOLD UNIT | 24 HOUR PRIORITY | ***PLEASE SIGN ON AND OFF WISDOM ON SITE***
HOT HOLD - POWERS ON THEN JUST CUTS OFF | HJB |
| 30/06/2026 10:48:00 | 4270502 | L212756 | GKI5793 | FARMHOUSE INNS - GREEN OAK FARM (ELLESMERE PORT) | MERRYCHEF CONVECTION OVEN | 5 DAY PRIORITY | ***PLEASE SIGN ON AND OFF PULSE ON SITE ***
VAN STOCK ENGINEER - PLEASE DO NOT EXCEED OVER £750 - CALL THE OFFICE IF YOU NEED TO FIT PARTS
PLEASE ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS
MICROWAVE - NO POWER
EQUIPMENT DESCRIPTION: NO WORKING | HJB |
| 30/06/2026 10:46:00 | 4270501 | | MC1612 | MCDONALDS 1612 STAFFORD | BLENDED ICE MACHINE | NEXT ENGINEER VISIT | PART NEEDED FOR BIC | HJB |
| 30/06/2026 10:44:00 | 4270504 | HK-UK034-1633872 | MAC034 | MCDONALDS 34 CMK **PERMIT** | CHICKEN VAT | 24 HOUR PRIORITY | CAME UP WITH E82C WON'T LET US FILTER | |
| 30/06/2026 10:43:00 | 4270499 | 0006/1841 | JOL0006 | JOLLIBEE - CARDIFF | FRYER | 24 HOUR PRIORITY | ******PLEASE SIGN IN AND OUT OF PRONETT IF NOT ASSIGNED PLEASE CALL OFFICE*****
GAS HENNY PENNY
HP AP2105014 (HP#3) IS SHOWING CONSTANT ERROR (E4/E20) WHEN PUMPING THE OIL. WE FILTER PUMP MOTOR SOMETIMES WILL NOT RUN AND WE HAVE TO DO RESET THROUGH FLAP ACCESS, HOWEVER WE HAVE RECENTLY OBSERVED A DISTINCT NOISE FROM THE EQUIPMENT DURING FILTER PUMP PROCESS. A VIDEO CAN BE SHARED IF NEEDED
THE SERIAL NUMBER FOR THIS ASSET IS AP2105014 - HP3.
| HJB |
| 30/06/2026 10:38:00 | 4270500 | HK-UK1161-1633862 | MC1161 | MCDONALDS 1161 LONG SUTTON | EQUIPMENT | 4 HOUR PRIORITY | MULTIPLEX IS READING 12 DEGREES, DRINKS ARE COMING OUT FLAT AND WARM. FAN BEHIND AIR COMPRESSOR ON MULTIPOLEX NOT RUNNING. | |
| 30/06/2026 10:36:00 | 4270498 | 32600915 | BK18248 | ACCOUNT - BURGER KING - UTTOXETER | FRANKE CHIP DUMP | 24 HOUR PRIORITY | **********MERCURY***********
RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
PARTS TO BE FITTED: CROSSFLOW FAN MOTOR RIGHT
CROSSFLOW FAN MOTOR LEFT
EQUIPMENT: FRANK CHIP DUMP
ORIGINAL JOB NUMBER: 4267434 | NETENG |
| 30/06/2026 10:36:00 | 4270497 | 355401748 | KFC1452 | KFC - WELCOME BREAK - GRETNA GREEN | SLIM LINE BUN TOASTER | 24 HOUR PRIORITY | *****LOG ON TO SERVICE CHANNEL*****
CONVEYOR NOT TURNING / THE CONVERYOR KEEPS STOPPING. | HJB |
| 30/06/2026 10:33:00 | 4270506 | HK-UK1291-1633857 | MC1291 | MCDONALDS 1291 STROUD | TOASTER - VERTICAL | 24 HOUR PRIORITY | NOT TURNING ON NEEDS A HIGH LIMIT | |
| 30/06/2026 10:33:00 | 4270495 | 0115/1403 | POP0115 | POPEYES BRIGHTON | EQUIPMENT | 24 HOUR PRIORITY | *** PLEASE SIGN IM AND OUT OF PRONET***
*** BOILER LEAKS WATER FROM TIME TO TIME FROM THE HOLE UNDER THE MACHINE.***
COMMERCIAL | HJB |
| 30/06/2026 10:32:00 | 4270494 | WO-00011893 | GRE9596 | GREAT NORTHERN MARKET - MANCHESTER AIRPORT - T2 AIRSIDE **PERMIT 24HRS NOTICE** | FRYER | 24 HOUR PRIORITY | ***WELBILT WARRANTY***
FRYMASTER
2FQE30U0QT00134
2501JA0031
LHS STOPPED WORKING, SCREEN IS STAYING BLACK EVEN AFTER RESETTING
PERMIT TO RAISED WITH AUDREY GRAY - audrey.gray@scomacuk.com
BOOKED BY COMMERCIAL DESK
| HJB |
| 30/06/2026 10:27:00 | 4270493 | | LB18061 | BYBOX - LB18061 DERBY PREMIER INN | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB18061. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB18061) | ANE |
| 30/06/2026 10:24:00 | 4270492 | | LB18091 | BYBOX - LB18091 - BRADFORD TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB18091. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB18091) | LDY |
| 30/06/2026 10:23:00 | 4270496 | HK-UK1107-1633849 | MC1107 | MCDONALDS 1107 KINGS NORTON | EQUIPMENT | NEXT ENGINEER VISIT | NO POWER TO ONE SECTION | |
| 30/06/2026 10:23:00 | 4270491 | 0101/1863 | POP0101 | POPEYES - WESTFIELD STRATFORD *PERMIT REQUIRED* | EQUIPMENT | 24 HOUR PRIORITY | *** PLEASE SIGN IN AND OUT OF PRONET ***
*** BOTH THE OVEN SHOW ULTRA VENT ERROR ***
COMMERCIAL
| HJB |
| 30/06/2026 10:23:00 | 4270490 | 214912419 | GRE0055 | MFG - GREGGS - BP SERVICE STATION CENTURION | EQUIPMENT | 24 HOUR PRIORITY | *****AGS*****
DISHWASHER IS NOT ABSORBING THE DISHWASHING LIQUID AND BLACK SEAL IS SLIGHTLY BROKEN BOTH ARE NEED TO BE REPLACE ASAP. THANKS | HJB |
| 30/06/2026 10:19:00 | 4270486 | HK-UK332-1633845 | MAC332 | MCDONALDS 332 MORRISTON | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | MIDDLE PLATEN IS STUCK AND SAYS MOTOR DRIVER HAS
REACHED AN UNRECOVERABLE FAULT CONDITION, CALL A TECHNICIAN | |
| 30/06/2026 10:18:00 | 4270487 | HK-UK129-1633844 | MAC129 | MCDONALDS 129 LEIGH | BUN STEAMER | 24 HOUR PRIORITY | PIPE SPLIT AND LEAKING WATER. | |
| 30/06/2026 10:17:00 | 4270484 | HK-UK804-1633842 | MAC804 | MCDONALDS 804 CARDIFF BAY | EGG COOKER | NEXT ENGINEER VISIT | RUBBER COVER FOR START BUTTON NEEDS REPLACING . | |
| 30/06/2026 10:16:00 | 4270483 | 32600159 | GRE0190 | GREGGS LAIRDS | FOSTER FRIDGE / FREEZER | 24 HOUR PRIORITY | ********FLOWRITE**********
RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
PARTS TO BE FITTED: FAN MOTOR, CONDENSOR, ECR2 254MM GRID MOUNT, USE WITH STAYCLEAR, FOSTER
EQUIPMENT: FRIDGE
ORIGINAL JOB NUMBER: 4264907 | FLO001 |
| 30/06/2026 10:15:00 | 4270482 | TBC | SUB70267 | SUBWAY - SHEPTON MALLET | EQUIPMENT | REMEDIAL | *****REMEDIAL FOLLOWING HEALTH CHECK****
******ENGINEER TO CALL AFTER 3 HOURS ON SITE AND BEFORE FITTING VAN STOCK*****
1X CARTRIDGE, WATER FILTER, PROOFER OVEN, DUKE TSC
1X MOTOR, ASSY INCLUDING MOUNTING PLATE AND BLADE, PROOFER, OVEN PROOFER, DUKE TSC *IF MOTOR IS WET, WATER CONNECTION MUST BE CHECKED AND DUK-512685 FITTED IF NEEDED* | HJB |
| 30/06/2026 10:11:00 | 4270489 | HK-UK151-1633837 | MAC151 | MCDONALDS 151 EAST GATES - LEICESTER **PERMIT NEEDED***QUOTE BUILDER* | BLENDED ICE MACHINE | 4 HOUR PRIORITY | WHEN CLEANING THE MACHINE ICE WAS NOT DISPENSING THEREFORE WE PUT THE CLEANING BRUSH TO UNBLOCK THE ICE BUT THE BRUSH GOT JAMMED INSIDE | |
| 30/06/2026 10:09:00 | 4270481 | ACCOUNT | STA71929 | MAGIC BEAN T/A STARBUCKS - SAINSBURYS FROME | FOSTER FRIDGE | 24 HOUR PRIORITY | ***MAGIC BEAN***
SOMEONE CAME TO LOOK AT OUR FRIDGE YESTERDAY. OUR OWN TEMPERATURE PROBE IS READING AT 5.0 HOWEVER THE FRIDGE ITSELF IS SAYING HI AND KEEPS BEEPING SO IM ALSO UNABLE TO TURN ON THE LIGHT FOR IT. IS THERE ANYTHING I NEED TO DO OR CAN YOU SEND SOMEONE OUT? | HJB |
| 30/06/2026 10:03:00 | 4270478 | 13913 | YOS0012 | YO SUSHI - WEST QUAY ***PERMIT REQUIRED*** | PERFECT FRY COMPANY FRYER | 24 HOUR PRIORITY | ***MIDDLEBY WARRANTY***
021622PK-000000000000000000 042
CE-PFA720/1 - ELECTRIC SINGLE 170326 / 196238
PHASE VENTLESS FRYER - AUTO LOAD
DESCRIPTION OF FAULT:
THE BASKET DOESN'T LIFT UP AND FLIP
SITE OPENING TIMES:
MON - FRI 12:00 - 20:00
SAT 12:00 - 19:00
SUN 12:00 - 17:00 | HJB |