| CallDateTime | CallCode | CallSheetNo | CallCust | CompanyName | EqpDescription | CallFault2 | CallFault3 | CallEng1 |
| 25/08/2026 09:46:00 | 4284884 | 10002142548 | JDW05648 | JDW CROSSED PEELS | CHIP SCUTTLE - FALCON | 24 HOUR PRIORITY | ENGINEER TO SIGN INTO WISDOM WHEN ONSITE
HE LIGHT IS NOT WORKING ON THE CHIP SCUTTLE
| HJB |
| 25/08/2026 09:41:00 | 4284883 | 0008/1840 | JOL0008 | JOLLIBEE - NEWCASTLE | FRYER | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT***
ENGINEER TO REPLACE FAN MOTOR - FRYER 2105EM0003.
PART IS AVAILABLE ON SITE.
THE SERIAL NUMBER FOR THIS ASSET IS 2105EM0003
CUSTOMER | HJB |
| 25/08/2026 09:41:00 | 4284882 | TBC | FUL0009 | FULHAM FC | EQUIPMENT | 24 HOUR PRIORITY | JONNY HAYNES STAND, HOT WATER TAP NOT WORKING | NFN |
| 25/08/2026 09:39:00 | 4284881 | HK-UK902-1659061 | MAC902 | MCDONALDS 902 ABERDARE | HOLDING/ STAGING CABINET | 24 HOUR PRIORITY | MIDDLE UHC NEEDS A PASSWORD RESET BACK TO 1955 PLEASE | |
| 25/08/2026 09:38:00 | 4284880 | 0107/1548 | POP0107 | POPEYES - CHELMSFORD | EQUIPMENT | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT***
WHEN FRIES DUMP SWITCHED ON, THE ILLUMINATED ROCKER SWITCH LIGHTS AND THE LAE X5 CONTROLLER BEGINS STARTUP, DISPLAYING ---. AFTER APPROXIMATELY 2–3 SECONDS AN AUDIBLE CLICK IS HEARD FROM WITHIN THE UNIT, IMMEDIATELY FOLLOWED BY COMPLETE LOSS OF POWER TO THE FRY STATION. THE ROCKER SWITCH LIGHT AND CONTROLLER DISPLAY BOTH GO OUT. THE EXTERNAL MCB REMAINS IN THE ON POSITION AND DOES NOT TRIP. THE UNIT REMAINS DEAD UNTIL THE ROCKER SWITCH IS SWITCHED OFF AND BACK ON. THE SAME FAULT THEN REPEATS. FAULT OCCURS FROM COMPLETELY COLD. WIRING DIAGRAM IS AVAILABLE ON SITE. NO COMPONENTS HAVE BEEN BYPASSED OR REPLACED. ENGINEER REQUIRED TO DIAGNOSE AND REPAIR INTERNAL ELECTRICAL/CONTROL FAULT.
CUSTOMER | HJB |
| 25/08/2026 09:36:00 | 4284879 | | AB15750 | BYBOX - AB15750 REDDITCH - TESCO 02 (DOOR 02) | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15750. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15750) | JBP |
| 25/08/2026 09:31:00 | 4284878 | | LB17857 | BYBOX - LB17857 - CO-OP | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB17857. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB17857) | RHI |
| 25/08/2026 09:29:00 | 4284876 | HK-UK1274-1659055 | MC1274 | MCDONALDS 1274 STOCKPORT, HAZELGROVE | BLENDED ICE MACHINE | 24 HOUR PRIORITY | MACHINE ASKING TO BE PURGED EVERY TIME IN USE. LOGGED JOB LAST WEK, HAVEN'T HEARD ANYTHING SINCE. | |
| 25/08/2026 09:25:00 | 4284875 | HK35771-08-2026 | SUB32398 | ACCOUNT - SUBWAY 91 QUEEN STREET | EQUIPMENT | 24 HOUR PRIORITY | H&K WARRANTY
SFF-2020-18-EUR HOT BAIN
UNIT IS NOT WORKING. WE ARE SENDING A HEATING ELEMENT AND HI LIMIT TO THE STORE. UPS TRACKING: 1Z4782516842390959 | HJB |
| 25/08/2026 09:23:00 | 4284874 | HK-UK849-1659050 | MAC849 | MCDONALDS 849 LONGWATER **QUOTE LIMIT £500** | SHAKE MACHINE - CARPIGIANI | REMEDIAL | CLIPS ON SYRUP LINES | |
| 25/08/2026 09:22:00 | 4284873 | --- | MAC421 | MCDONALDS 421 CHELMSFORD D.T | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | *K4 ENGINEER*
K4 COMPONENT FAILURE, PHASE RELAY HAS FAILED | ABM |
| 25/08/2026 09:21:00 | 4284872 | HK-UK1274-1659049 | MC1274 | MCDONALDS 1274 STOCKPORT, HAZELGROVE | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | MIDDLE CYLINDER LEAKING THROUGHOUT HEAT TREAT CYCLE. KEEPS LOSING PRESSURE THROUGHOUT DAY TOO. FAILED LAST NIGHT'S HEAT TREAT AND CURRENTLY MIDDLE CYLINER IS NOT IN USE. | |
| 25/08/2026 09:20:00 | 4284871 | HK-UK1724-1659047 | MC1724 | MCDONALDS 1724 EGGINTON | BLENDED ICE MACHINE | 24 HOUR PRIORITY | WONT CLEAN AFTER DRINK IS BLENDED. WE CAN NOT USE THIS DUE TO THAT | |
| 25/08/2026 09:17:00 | 4284870 | 0236/1142 | POP0236 | POPEYES WORCESTER | DUKE HOLDING CABINET | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT***
***POSSIBLE DUKE WARRANTY***
THE PHU SCREEN IS NOT WORKING. PICTURES ATTACHED. HAVE TRIED TURNING OFF AND BACK ON MULTIPLE TIMES.
CUSTOMER | HJB |
| 25/08/2026 09:16:00 | 4284869 | SPO00128770 | KFC05538 | KFC BLOXWICH - LEAMORE LANE | CHIP DUMP | 24 HOUR PRIORITY | *** PLEASE SIGN IN AND OUT OF JOBLOGIC ON SITE***
CATERING CONTRACTOR TO RECTIFY ISSUE WITH HEATER CABINET.
CHIP DUMP
ASSETS
002759 - CHIP DUMP (NON STANDARD)
MODEL 729.120.770
| HJB |
| 25/08/2026 09:13:00 | 4284877 | HK-UK1772-1659038 | MC1772 | MCDONALDS 1772 - MOUSEHOLD LANE **QUOTE LIMIT £500** | ICE MACHINE - ABS | 24 HOUR PRIORITY | HAVE NO ICE BEING MADE UP, ERROR MESSAGE SAYS CURTAIN IS OPEN WHEN IT ISN'T | |
| 25/08/2026 09:13:00 | 4284868 | 3382/1047 | BK3382 | BURGER KING - TAMWORTH | EQUIPMENT | MAINTENANCE | *****PLEASE SIGN IN AND OUT OF PRONETT - IF NOT ASSIGNED PLEASE CALL OFFICE*****
NEICO - GAS
****PARTS PRE ORDERED AS PRE CAUTION - MUST CALL OFFICE BEFORE FITTING ANY PARTS******
IF PART IS NOT USED SEND BACK USING BYBOX RETURN LABEL FAO EMILY
(VALVE, SOLENOID, 24V, 50/60HZ, NIECO)
DUE: 07/09 | HJB |
| 25/08/2026 09:04:00 | 4284867 | | AB15790 | BYBOX - AB15790 - TESCO PRESTWICH | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15790. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15790) | CAT |
| 25/08/2026 09:02:00 | 4284866 | 0741/2699Q | FIV0741 | FIVE GUYS - FIVE WAYS, BIRMINGHAM | MARSHALL/MIDDLEBY DUMP STATION | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT***
QUOTE APPROVED FROM 4283013 - PLEASE DO NOT EXCEED 2 HOURS LABOUR!! IF MORE TIME NEEDED, PLEASE CONTACT OFFICE FOR APPROVAL
PLEASE ATTEND SITE TO REPLACE THE ELEMENT TO THE FRY DUMP
SITE CONTACT - 01216611640 | NETENG |
| 25/08/2026 09:01:00 | 4284865 | | AB17803 | BYBOX - AB17803 CRADLEY ENTERPRISE | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17803. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17803) | BMN |
| 25/08/2026 08:59:00 | 4284864 | WO-00014139 | REA0014 | REALM OF KINGS - PAULTONS PARK | EQUIPMENT | 24 HOUR PRIORITY | ***WELBIT WARRANTY***
***JOB 2/2***
PRODUCT : 2FQG30U0QT00370 - 2510KE0085/0087
MULTIPLE E28 ERRORS SPECIFICALLY ON VAT WITH SERIAL NUMBER 2510KE0086
CUSTOMER
| HJB |
| 25/08/2026 08:52:00 | 4284863 | 0420/1979Q | NAN1188 | NANDOS - SQUIRES GATE (M) | SPARES SUPPLY | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X PIVOT PIN | STF |
| 25/08/2026 08:51:00 | 4284862 | 244065 | GRE6668 | RONTEC T/A GREGGS - BROOKLANDS SERVICE STATION | EQUIPMENT | 24 HOUR PRIORITY | *******RONTEC*******
GOOD AFTERNOON THIS IS FROM GREGGS BROOKLANDS. STORE NO. 6668.OUR BREAKFAST STATION IS NOT WORKING THIS MORNING HAVE NO LIGHT AT ALL AND TEMPERATURE IS REALLY LOW AS WELL . SM 0161626 EQUIPMENT NO. FOR ANY REFRENCE. | HJB |
| 25/08/2026 08:47:00 | 4284861 | WO-00014138 | REA0014 | REALM OF KINGS - PAULTONS PARK | EQUIPMENT | 24 HOUR PRIORITY | ***WELBIT WARRANTY***
***JOB 1/2***
9am tomorrow if possible
PRODUCT : 2FQG30U0QT00370 - 2510KE0088/0090
MULTIPLE E28 ERRORS SPECIFICALLY ON VAT WITH SERIAL NUMBER 2510KE0089
CUSTOMER
| HJB |
| 25/08/2026 08:47:00 | 4284860 | | AB16646 | BYBOX - AB16646- SAINSBURYS MELTON MOBRAY | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16646. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16646) | PSR |
| 25/08/2026 08:47:00 | 4284859 | | AB16646 | BYBOX - AB16646- SAINSBURYS MELTON MOBRAY | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16646. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16646) | PSR |
| 25/08/2026 08:46:00 | 4284858 | | LB6224 | BYBOX - LB6224 TESCO EXTRA | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6224. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6224) | JRE |
| 25/08/2026 08:40:00 | 4284857 | 0108/1642 | POP0108 | POPEYES - READING | GAS FRYER | 24 HOUR PRIORITY | *****PLEASE SIGN IN AND OUT OF PRONETT - IF NOT ASSIGNED PEASE CALL OFFICE*****
LOUISE IS CURRENTLY WORKING ON THAT JUST BEAR A BOT OF TIME.
THE FRYER HAS NOT BEEN WORKING FOR ALMOST 2 MONTHS. LOUISE IS AWARE OFF IT. ALL THE TROUBLESHOOTING HAS BEEN COMPLETED. THE JOB WAS CLOSED DOWN AND REMOVED FROM SYSTEM WHY I DONT KNOW. THE ENGINEERS HAVE CAME AND EVERY TIME THEY FIX A PART ANOTHER PARTS I NEEDED. SO PLEASE CONTACT NETWORK AND FIND OUT WHAT IS THE LATEST PART NEEDED.
THE SERIAL NUMBER FOR THIS ASSET IS 2209ZB0037. | HJB |
| 25/08/2026 08:37:00 | 4284856 | 32752622 | SUB63090 | ACCOUNT - SUBWAY BICKENHILL | DUKE PROOFER OVEN | 24 HOUR PRIORITY | ************MERCURY*************
BREAD OVEN - THE OVEN SETTINGS AREN'T CORRECT AND THE BREAD QUALITY BEING PRODUCED USING PROGRAMMED SETTINGS IS NOT TO CORRECT STANDARDS. PICKED UP DURING AN AUDIT. ASSET NUMBER - 001684767 | HJB |
| 25/08/2026 08:35:00 | 4284855 | 0208/3894Q | NAN0208 | NANDOS - MERTHYR TYDFIL | SPARES SUPPLY | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X DRAW VALVE LIFTER | STF |
| 25/08/2026 08:35:00 | 4284854 | | LB15423 | BYBOX - LB15423 - DISS MORRISONS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB15423. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB15423) | CBA |
| 25/08/2026 08:34:00 | 4284853 | | LB3283 | BYBOX - LB3283 MORRISONS DOOR 15&16 | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3283. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3283) | MMC |
| 25/08/2026 08:33:00 | 4284852 | 361403204 | GRE0188 | GREGGS FIVE BARRED GATE | MONO OVEN | 24 HOUR PRIORITY | *************SERVICE CHANNEL**********
"FOOD SERVICE / OVEN / MONO OVEN / METAL WORK DAMAGED / DOOR WON'T CLOSE." | HJB |
| 25/08/2026 08:30:00 | 4284851 | 0305/2363 | NAN0305 | NANDOS - RUSHMERE CENTRE (NI) | CABINET | 24 HOUR PRIORITY | ***JD CATERING***
NO POWER GOING TO HOT HOLD HAVE CHECKED FUSE, SOCKET AND CONNECTIONS NEEDS LOOKING AT BEFORE WEEKEND
| HJB |
| 25/08/2026 08:28:00 | 4284850 | 0863/1727 | FIV0863 | FIVE GUYS BARTON MILLS (ELECTRIC SITE) (NMG 17.01.24) | SHAKE MACHINE | MAINTENANCE | ***ENGINEER TO SIGN ON AND OFF OF PRONETT***
ENGINEER TO ATTEND SITE BY 24/09/26 TO COMPLETE ELECTROFREEZE PPM.
PLEASE FILL OUT ELECTROFREEZE PPM CERT; ANY ISSUES PLEASE CALL OFFICE OF SUPERVISOR IMMEDIATELY. | NETENG |
| 25/08/2026 08:27:00 | 4284849 | 0140/1644Q | POP0140 | POPEYES - ILFORD (ELECTRIC SITE) *18.12.23* | FRYER | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT IF NOT ASSINGED PLEASE CALL OFFICE***
***PARTS NEEDED FOR FRYER FOLLOWING 4283388***
ENGINEER NOT TO EXCEED 3 HOURS OF LABOUR
CUSTOMER | HJB |
| 25/08/2026 08:26:00 | 4284848 | 1950085 | SLI0032 | SLIM CHICKENS - BRUNSWICK CENTRE | ELECTRICAL | 48 HOUR PRIORITY | ***FLOWRITE JOB***
***2 ENGINEERS***
1 X C20A 1PH SUPPLY TO OUTDOOR LOCATION MARKED IN RED ALSO WE WILL NEED 1 X C20A 1PH TO THE INDOOR UNIT
PO FOR £950
BOOKED BY COMMERCIAL DESK | NETENG |
| 25/08/2026 08:20:00 | 4284847 | --- | MAC232 | MCDONALDS 232 LOUGHBOROUGH | PAT/ ELECTRICAL REPAIRS | PAT REMEDIAL | PAT REMEDIALS FOR STORE 232
C2
BLANK MISSING IN RCCD BOARD WASH ROOM | NETENG |
| 25/08/2026 08:20:00 | 4284846 | HK-UK1161-1659008 | MC1161 | MCDONALDS 1161 LONG SUTTON | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | KEEPS COMING IN AND OUT OF PASTO. HAS AN ERROR CODE A1 HEAT EXCHANGE. THE MIX KEEPS GOING OFF BECAUSE OF IT. | |
| 25/08/2026 08:19:00 | 4284845 | 243932 | GRE6112 | RONTEC - GREGGS - ESSO CONNAUGHT | EQUIPMENT | 24 HOUR PRIORITY | *******RONTEC********
HI THE TURBO CHEF TOASTER IS NOT WORKING AND IT IS DISPLAYING LIKE IN ATTACHED PICTURE COULD YOU PLEASE LOOK INTO THIS ISSUE | HJB |
| 25/08/2026 08:13:00 | 4284844 | 0130/1472Q | POP0130 | POPEYES KILBURN 06/09/23 | BREADING TABLE | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT IF NOT ASSINGED PLEASE CALL OFFICE***
***PARTS NEEDED FOR BREADING TABLE FOLLOWING ***
ENGINEER NOT TO EXCEED 2 HOURS OF LABOUR
CUSTOMER | HJB |
| 25/08/2026 08:11:00 | 4284843 | 3049/1332 | BK3049 | BURGER KING - CWMBRAN | SERVICE | MAINTENANCE | ***ENGINEER TO SIGN IN AND OUT OF PRONETT - IF NOT ASSIGNED PLEASE CALL OFFICE*****
ENGINEER TO ATTEND SITE BY 24/09 TO COMPLETE FULL GAS SAFETY CERT AND FRYER PPM ON ALL FRYERS.
PLEASE COMPLETE CP42, FRYMASTER CHECK LIST AND NOTE ANY REMEDIALS ON THE GENERAL CERT | HJB |
| 25/08/2026 08:09:00 | 4284842 | HK-UK1156-1659002 | MC1156 | MCDONALDS 1156 NEWPORT | FRY VAT | NEXT ENGINEER VISIT | VARIOUS SCREWS MISSING ON COMPUTERS AND NEED REPLACING | |
| 25/08/2026 08:08:00 | 4284841 | HK-UK1156-1659000 | MC1156 | MCDONALDS 1156 NEWPORT | CLAMSHELL GRILL - GARLAND | NEXT ENGINEER VISIT | RIGHT HAND PLATEN STUCK HALF WAY UP, ENGINEER ON SITE PLEASE SEND TO HIM | |
| 25/08/2026 08:07:00 | 4284840 | 1950079 | FIV0761 | FIVE GUYS - NORWICH | ELECTRICAL | 24 HOUR PRIORITY | ***FLOWRITE JOB***
1 ENGINEER
AS PER THE MANUFACTURES SPECIFICATION AN UPGRADE TO YOUR CURRENT ELECTRICAL SUPPLY MUST BE UNDERTAKEN IN ORDER FOR US TO INSTALL AND TO PREVENT ANY FUTURE ELECTRICAL FAILURE OF YOUR WALK-IN FRIDGE, ANY FAILURE OF YOUR SYSTEM IN RELATION TO ELECTRICS WE CANNOT BE HELD LIABLE FOR. DUE TO THE SIZE/DUTY OF THE NEW REQUIRED CONDENSING UNIT WE ADVISE THAT AN ELECTRICIAN TO ATTENDS SITE AND UPGRADES THE BREAKER TO THE REQUIRED 25-AMP MOTOR RATED C TYPE BREAKER AS ITS CURRENTLY ONLY A 20-AMP C TYPE CURRENTLY FITTED, THIS ISN’T SUITABLE FOR THE NEW SYSTEM, THIS WILL BE REQUIRED BEFORE THE INSTALL CAN TAKE PLACE
PO FOR £250
BOOKED BY COMMERCIAL DESK | NETENG |
| 25/08/2026 08:06:00 | 4284839 | | AB17694 | BYBOX - AB17694 - CHRISTCHURCH PREMIER INN (P) | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17694. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17694) | TSR |
| 25/08/2026 08:06:00 | 4284838 | | AB17684 | BYBOX - AB17684 SALISBURY - CO OP | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17684. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17684) | NFN |
| 25/08/2026 08:06:00 | 4284837 | | LB3847 | BYBOX - LB3847 -SOUTHEND TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3847. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3847) | CJA |
| 25/08/2026 08:05:00 | 4284836 | 0791/2202 | FIV0791 | FIVE GUYS - BRAINTREE | FRY VAT | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT***
CALLOUT RELEASED TO CONTRACTOR.
THE YELLOW SEAL ON ONE OF THE GAS PIPES BEHIND FRYER IS BROKEN, CAN YOU PLEASE PROVIDE AND REPLACE. PLEASE SEE PHOTOS ATTACHED
THE SERIAL NUMBER FOR THIS ASSET IS GAS HOSE (FRYER).
SITE CONTACT - 01376310903 | HJB |
| 25/08/2026 08:02:00 | 4284835 | 262301124 | MAB165468 | HARVESTER - WILFORD FARM | ELECTRICAL | 36 HOUR PRIORITY P2 | ENGINEER TO SIGN INTO VERISEA WHEN ONSITE
MIDDLE KITCHEN FUSE SWITCH STATIC SHOCK ON CONTACT | HJB |
| 25/08/2026 08:00:00 | 4284834 | | LB20630 | BYBOX - LB20630 NORWICH - THE OCTAGON BARN | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB20630. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB20630) | DGT |
| 25/08/2026 07:58:00 | 4284833 | | LB7672 | BYBOX - LB7672 - MILTON KEYNES A | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB7672. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB7672) | DFO |
| 25/08/2026 07:45:00 | 4284832 | HK-UK1205-1658995 | MC1205 | MCDONALDS 1205 SWADLINCOTE | CLAMSHELL GRILL - GARLAND | NEXT ENGINEER VISIT | FOLLOWING PPM VISIT, PLEASE COMPLETE ALL ADVISORY'S WHICH WAS RECOMMENDED ON THE GRILL.
CANNOT FIND PREVIOUS EMAIL TO LINK TOWARDS, THINK IT WAS SCREWS AND OTHER THINGS. | |
| 25/08/2026 07:32:00 | 4284831 | HK-UK601-1658990 | MAC601 | MCDONALDS 601 SKEWEN | DRINKS SYSTEM | NEXT ENGINEER VISIT | LEAKING FROM BLACK PIPE AT BACK CLOSEST TO FLOOR. | |
| 25/08/2026 07:19:00 | 4284830 | | AB16554 | BYBOX - AB16554 KIDDERMINSTER - SAINSBURY'S | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16554. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16554) | LSW |
| 25/08/2026 06:57:00 | 4284829 | HK-UK845-1658983 | MAC845 | MCDONALDS 845 BLACKPOLE | EQUIPMENT | 24 HOUR PRIORITY | LEFT BLENDER SHAFT WON'T MOVE AND PART ABOVE SEEMS LOSE THE PART THAT HOLDS THE WIRES | |
| 25/08/2026 06:28:00 | 4284828 | HK-UK922-1658977 | MAC922 | MCDONALDS 922 CIRENCESTER | BLENDED ICE MACHINE | 24 HOUR PRIORITY | PVC PIPING AT THE BACK HOLDING THE WATER DISPOSAL PIPE HAS SNAPPED SO THE PIPE KEEPS COMING OUT OF THE DRAIN AND POURS WATER EVERYWHERE FLOODING THE FLOOR. | |
| 25/08/2026 05:30:00 | 4284827 | HK-UK669-1658970 | MAC669 | MCDONALDS 669 NORWICH DT | EQUIPMENT | 4 HOUR PRIORITY | NO POWER TO POS 20, DRIVE THRU IS CLOSED DUE TO THIS. | |
| 25/08/2026 02:02:00 | 4284826 | HK-UK1224-1658967 | MC1224 | MCDONALDS 1224 BOSTON | FRY VAT | 24 HOUR PRIORITY | THE 3RD FRY POY HAS A ISSUES AND IT IS AFFECTING THE OTHERS THE FUZE HAS BEEN REMOVED AND THE REST ARE ABLE TO WOERK BUT THE ISSUES IS NO RESOLVED
IN NEED OF A CALL OUT TO RESOLVE THE ISSUE | |
| 25/08/2026 00:47:00 | 4284822 | HK-UK090-1658963 | MAC090 | MCDONALDS 90 CHELTENHAM TC | ICE MACHINE | 24 HOUR PRIORITY | WHITE PLASTIC TRAY HAS SNAPPED OFF AND MACHINE IS NOT PRODUCING ICE | |
| 24/08/2026 22:48:00 | 4284821 | HK-UK544-1658955 | MAC544 | MCDONALDS 544 SWAFFHAM ****QUOTE LIMIT £500** | FRY VAT | NEXT ENGINEER VISIT | FRYER TRIPS OUT WHEN VATS PULLED OUT. APPEARS TO BE A SPLIT IN THE CABLE MAKING CONTACT WITH THE HOUSING CAUSING THIS. | |
| 24/08/2026 22:21:00 | 4284820 | HK-UK1463-1658952 | MC1463 | MCDONALDS 1463 NOTTINGHAM CLIFTON*QUOTE BUILDER* | BLENDED ICE MACHINE | 4 HOUR PRIORITY | CO2 PIPE SPLIT AND LEAKING OUT - BLENDED ICE OFF TILL | |
| 24/08/2026 20:55:00 | 4284819 | L253267 | GKI6746 | GREENE KING - AIR BALLOON (ELLESMERE PORT) | MICROWAVE OVEN | 5 DAY PRIORITY | MICROWAVE ON DESSERT STATION SPARKING WHEN IN USE
CALLER NAME: LAUREN
CALLER ACCESS ISSUES: PREFERRED ATTENDANCE TIME : 10 TILL 10
ADDITIONAL INSTRUCTIONS: 01179312706
| |
| 24/08/2026 19:47:00 | 4284818 | L253264 | GKI6202 | GREENE KING - HORSE AND GROOM (WRITTLE) | MICROWAVE OVEN | 5 DAY PRIORITY | CRACK IN BOTTOM OF MICROWAVE PLATE.
SUPPLY ONLY OF THE BOTTOM MICROWAVE PLATE. NE-1853
CALLER NAME: ELLIE GUNN
| |
| 24/08/2026 19:42:00 | 4284817 | HK-UK512-1658936 | MAC512 | MCDONALDS 512 DONCASTER DOME | FRY VAT | 4 HOUR PRIORITY | **RECALL**
ERROR CODE E82D NOT ON THE OPTIONS UT COMES UP WITH SELECTOR VALVE FAILED AND WILL NOT LET FILTER | |
| 24/08/2026 19:34:00 | 4284816 | L253250 | GKI7085 | GREENE KING - JUNCTION (UPMINSTER) | MICROWAVE OVEN | 24 HOUR PRIORITY | THE INSIDE PLASTIC SEAL ON THE DOOR OF THE MICROWAVE PEALING OFF, MAKING DIRT GET UNDER IT AND NOT ABLE TO CLEAN IT PROPERLY.
CALLER NAME: ERIK VERBAI
| |
| 24/08/2026 19:01:00 | 4284815 | HK-UK1651-1658930 | MC1651 | MCDONALDS 1651 BILSTON DELIVERY KITCHEN | CHICKEN VAT | 24 HOUR PRIORITY | WHEN FILTERING OIL DRAINS FINE PUMP MAKING REALLY LOUD NOISE BUT OIL WONT PUMP BACK UP AND NOTHING HAPPENS WHEN YOU PRESS THE RED BUTTON, UNABLE TO FILTER AT ALL NOW | |
| 24/08/2026 18:59:00 | 4284814 | HK-UK2206-1658929 | MC2206 | MCDONALDS 2206 FAKENHAM | CLAMSHELL GRILL - TAYLOR | 24 HOUR PRIORITY | GRILL NOT COOKING MEAT - WE'VE TRIED TO CLEAN, AUTO CALIBRATE, TURN IT OFF BY THE MAIN SWITCH, AND GAP CHECK IS COMPLETELY OUT. THE LEFT-HAND SIDE OF THE GRILL WHERE THE GREASE TRAPS SLIDE IN LOOKS TO HAVE SLIPPED DOWN AND COME OUT OF PLACE | |
| 24/08/2026 18:44:00 | 4284813 | HK-UK2206-1658925 | MC2206 | MCDONALDS 2206 FAKENHAM | CLAMSHELL GRILL - TAYLOR | 4 HOUR PRIORITY | GRILL NOT COOKING MEAT - WE'VE TRIED TO CLEAN, AUTO CALIBRATE, TURN IT OFF BY THE MAIN SWITCH, AND GAP CHECK IS COMPLETELY OUT. THE LEFT-HAND SIDE OF THE GRILL WHERE THE GREASE TRAPS SLIDE IN LOOKS TO HAVE SLIPPED DOWN AND COME OUT OF PLACE. | |
| 24/08/2026 18:19:00 | 4284812 | HK-UK1651-1658922 | MC1651 | MCDONALDS 1651 BILSTON DELIVERY KITCHEN | CHICKEN VAT | 24 HOUR PRIORITY | WHEN FILTERING OIL DRAINS FINE PUMP MAKING REALLY LOUD NOISE BUT OIL WONT PUMP BACK UP AND NOTHING HAPPENS WHEN YOU PRESS THE RED BUTTON, UNABLE TO FILTER AT ALL NOW | |
| 24/08/2026 18:18:00 | 4284811 | | LB13157 | BYBOX - LB13157 DUDLEY | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB13157. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB13157) | MGO |
| 24/08/2026 18:12:00 | 4284810 | | AB21023 | BYBOX - AB21023 SAINSBURYS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB21023. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB21023) | AGN |
| 24/08/2026 17:57:00 | 4284809 | L253215 | GKI7680 | GREENE KING - CLAUDE (CARDIFF) | EQUIPMENT | 5 DAY PRIORITY | COMBI OVEN STUCK IN A FAULT MODE THAT SAYS "STEAM GENERATOR WATER LEVEL RECOGNITION FAULTY DURING CLEAN JET".BEEN TOLD ITS LIKELY SOLENOID OR PUMPS BUT IT NEEDS AN ENGINEER TO FIX OR MANUALLY OVER RIDE.
EQUIPMENT DESCRIPTION: ASSET NUMBER Z0080240
CALLER NAME: THOMAS GALLOWAY
ADDITIONAL INSTRUCTIONS: 07969751117
| |
| 24/08/2026 17:51:00 | 4284808 | HK-UK031-1658919 | MAC031 | MCDONALDS 31 SOUTHGATE | CHICKEN VAT | NEXT ENGINEER VISIT | CHECK PAN SWITCH NOT WORKING - UNABLE TO FILTER | |
| 24/08/2026 17:48:00 | 4284807 | HK-UK669-1658917 | MAC669 | MCDONALDS 669 NORWICH DT | SHAKE MACHINE - CARPIGIANI | 4 HOUR PRIORITY | SPLIT IN STRAWBERRY PIPE GOING TO MACHINE, SYRUP GOING EVERYWHERE. PLEASE CAN SOMEONE BE SENT TONIGHT OR FIRST THING IN THE MORNING TO FIX AS WE HAVE A VERY IMPORTANT VISIT FROM HEAD OFFICE IN THE MORNING. | |
| 24/08/2026 17:45:00 | 4284806 | HK-UK1306-1658915 | MC1306 | MCDONALDS 1306 KIDDERMINSTER | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | INTERMITTENT RUNNY SHAKES - SPOKE TO BRETT. | |
| 24/08/2026 17:45:00 | 4284805 | HK-UK2206-1658916 | MC2206 | MCDONALDS 2206 FAKENHAM | CLAMSHELL GRILL - TAYLOR | 24 HOUR PRIORITY | GRILL NOT COOKING MEAT - WE'VE TRIED TO CLEAN, AUTO CALIBRATE, TURN IT OFF BY THE MAIN SWITCH, AND GAP CHECK IS COMPLETELY OUT. THE LEFT-HAND SIDE OF THE GRILL WHERE THE GREASE TRAPS SLIDE IN LOOKS TO HAVE SLIPPED DOWN AND COME OUT OF PLACE. | |
| 24/08/2026 17:36:00 | 4284804 | HK-UK849-1658914 | MAC849 | MCDONALDS 849 LONGWATER **QUOTE LIMIT £500** | BLENDED ICE MACHINE | 24 HOUR PRIORITY | THERE IS AN ERROR CODE ON THE RIGHT HAND BLENDER, THE NOZZLE AND CABINET TEMPS ARE WAY TOO HIGH AND THERE IS A CALIBRATION LOCKOUT SO I CANNOT CHANGE CALIBRATIONS | |
| 24/08/2026 17:07:00 | 4284803 | | LB8506 | BYBOX - LB8506 - SAINSBURYS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB8506. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB8506) | MGR |
| 24/08/2026 16:57:00 | 4284802 | 26687 | JAY0005 | JAY HARRINGTON - 3 CORNMILL MEWS | SPARES SUPPLY | SPARES / SUPPLY ONLY | ***SPARE/SUPPLY ONLY***
1X 175536 DUKE BROILER IGNITOR
BOOKED BY COMMERCIAL DESK | STF |
| 24/08/2026 16:57:00 | 4284801 | 0153/3868 | NAN0153 | NANDOS - COLLIERS WOOD | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | ***PLEASE SIGN IN AND OUT OF PRONETT***
BACK GRILL REMEDIALS
PLEASE ATTEND SITE TO REPLACE THERMOSTAT AND 2X KNOBS | NETENG |
| 24/08/2026 16:54:00 | 4284800 | HK-UK1188-1658908 | MC1188 | MCDONALDS 1188 RUSH GREEN DT **QUOTE OVER £800** | ICE MACHINE - ABS | 24 HOUR PRIORITY | ABS KEEPS RESETTING ITSELF AND FREEZING - HAVING TO MANUALLY RESET THE MACHINE | |
| 24/08/2026 16:52:00 | 4284799 | HK-UK1437-1658907 | MC1437 | MCDONALDS 1437 WIGAN | DRINKS BACK ROOM PACKAGE | NEXT ENGINEER VISIT | DIET COKE LEAKING. NEW BAG VALVE NEEDED. | |
| 24/08/2026 16:51:00 | 4284797 | . | MC1571 | MCDONALDS 1571 - COLSTERWORTH | FRY VAT | NEXT ENGINEER VISIT | **REQUOTE FROM 4279082**
THE TOUCHSCREEN WAS VERY INCONSISTENT ON FRY VAT 4, IT WAS PRESSED TOO HARD AND THE SCREEN CRACKED MAKING IT UNUSABLE.
| HJB |
| 24/08/2026 16:47:00 | 4284796 | 0221/3864R1 | NAN0221 | NANDOS - THURROCK | DUAL CONTACT GRILL | 24 HOUR PRIORITY | *****PLEASE SIGN IN AND OUT OF PRONETT - IF NOT ASSIGNED PLEASE CALL OFFICE*****
TILL NOT WORKING PROPERLY THIS IS BACK AND FOURTH TO MANY TIMES
THIS MAY BE A RECALL TO A PREVIOUSLY FAILED REPAIR | HJB |
| 24/08/2026 16:46:00 | 4284798 | HK-UK1247-1658902 | MC1247 | MCDONALDS 1247 HARDWICKE - GLOUCESTER | DRINKS TOWER | 24 HOUR PRIORITY | LEFT DIET COKE NOT POURING SYRUP | |
| 24/08/2026 16:43:00 | 4284795 | BACs | SUB45944 | SUBWAY 197-199 CRICKLEWOOD BROADWAY | EQUIPMENT | MAINTENANCE | ***HEALTH CHECK***
1X BACK COUNTER
1X MEAT COUNTER
1X VEG COUNTER
1X HOTWELL
1X OVEN/PROOFER
1X MERRYCHEF
1X WALK-IN FRIDGE
1X WALK-IN FREEZER
BOOKED BY COMMERCIAL DESK | HJB |
| 24/08/2026 16:41:00 | 4284794 | 1949993 | SLI0035 | SLIM CHICKENS - GREENWICH | PITCO FRYER | 24 HOUR PRIORITY | ***SCC/AIREDALE JOB***
***ENGINEER TO CALL OFFICE BEFORE FITTING VAN STOCK***
**24 HR CALLOUT**
PROBLEM: THE BLUE LEVER WHICH CONTROLS THE OIL
MOVEMENT GOT STUCK, AS A RESULT CANNOT BE MOVED
COMPLETELY UP
UNIT: PITCO FRYER - GAS - G22EB084846
BOOKED BY COMMERCIAL DESK | HJB |
| 24/08/2026 16:39:00 | 4284793 | 10041 | SUB63196 | SUBWAY CHURCHILL | EQUIPMENT | 24 HOUR PRIORITY | **********FLOWRITE************
I'M LOOKING FOR AN ENGINEER TO CHECK THE CHILLED UNITS WITHIN THE OLD SUBWAY, PARTICULARLY THE WALK IN FREEZER AS IT RISES IN TEMPERATURE VERY QUICKLY AFTER THE DOOR OPENS AND TAKES A PROLONGED AMOUNT OF TIME TO GO BACK DOWN. THERE IS ALSO AN UNDERCOUNTER FRIDGE THAT IS ALSO NOT WORKING AT ALL, THERE DID APPEAR TO BE POWER GOING TO IT ON MY VISIT.
| HJB |
| 24/08/2026 16:38:00 | 4284792 | WO-00014139 | REA0014 | REALM OF KINGS - PAULTONS PARK | EQUIPMENT | INSTALLATION | ***WELBILT WARRANTY***
JOB 2/2
INSTALL AND COMMISSION X2 MERCO UNITS AND X2 GARLANDS
ENGINEER TO ATTEND FOR INSTALL AND COMMISION OF ABOVE UNITS
ASCCESS FROM 9AM
THURSDAY 10TH SEPTEMBER 2026 | HJB |
| 24/08/2026 16:37:00 | 4284791 | | LB15649 | BYBOX - LB15649 - SAINSBURYS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB15649. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB15649) | NLY |
| 24/08/2026 16:37:00 | 4284790 | REFURB | MC1111 | MCDONALDS 1111 CAMBRIDGE *REFURB 06/08-09/09* | ELECTRICAL | 24 HOUR PRIORITY | FRY ELECTRICAL CHASE NEEDS MODIFYING TO REMOVE 2VAT TRUNKING AND SHORTEN 4 VAT CABLES. PREVIOUSLY THE FRY STATION WAS SET UP WITH A 4VAT STATION WITH AN ADDITIONAL 2VAT ADDON, NOW THAT ADDON HAS BEEN REMOVED, WE NEED THE TRUNKING DISCONNECTING /REMOVING FROM THE 2VAT ELECTRICAL CHASE AND THE LEADS TO THE 4VAT TRUNKING NEEDS TO BE SHORTENED OTHERWISE THE EXCESS CABLES WILL BE DRAGGING ON THE FLOOR | HJB |
| 24/08/2026 16:36:00 | 4284789 | WO-00014138 | REA0014 | REALM OF KINGS - PAULTONS PARK | EQUIPMENT | INSTALLATION | ***WELBILT WARRANTY***
JOB 1/2
INSTALL AND COMMISSION X2 MERCO UNITS AND X2 GARLANDS
ENGINEER TO ATTEND FOR INSTALL AND COMMISION OF ABOVE UNITS
ASCCESS FROM 9AM
THURSDAY 10TH SEPTEMBER 2026 | HJB |
| 24/08/2026 16:35:00 | 4284788 | 14150 | CAP0048 | CAPRINOS PIZZA - WELLING | DOUBLE STACK OVEN | 24 HOUR PRIORITY | ***MIDDLEBY WARRANTY***
SITE CONTACT IS ABID HUSSIAN ON 0783 809 0873
ENGINEER TO ATTEND SITE ON 27/08/26 TO INSTALL AND COMMISSION NEW DOUBLE STACKED PS740GVE2 - ACCESS FROM 9AM
OVENS INCLUDING THE FOLLOWING:
1. ENGINEER TO ENSURE BELT DIRECTION IS CORRECT FOR STORE LAYOUT (CHECK WITH STAFF ON SITE)
2.* GAS PRESSURE INTO GAS VALVE TO BE SET AT 14MBAR AT INTERNAL REGULATOR
3.* HI GAS PRESURE SETTING ON GAS VALVE TO BE SET AT 8.8MBAR
4.* LO GAS PRESSURE SETTING TO BE ADJUSTED (APPROX. 1.2MBAR)
* THESE ARE ALL NAT GAS SETTINGS. FOR LP SETTINGS PLEASE CONTACT MUK
PLEASE CONTACT SITE BEFORE ATTENDING TO ARRANGE ACCESS AND TO CONFIRM THAT SITE IS READY
FOR THE ENGINEER.
**** SHOULD ENGINEER BE TURNED AWAY FROM SITE UPON ARRIVAL PLEASE ENSURE CONTRACTOR ON
SITE SIGNS YOUR JOB SHEET, AND YOUR ENGINEER CALLS THE MIDDLEBY UK OFFICE - 01925 821280 -
BEFORE LEAVING*****
PLEASE ENSURE THE ENGINEER HAS START UP FORMS & THAT THESE ARE FULLY COMPLETED &
RETURNED TO MIDDLEBY UK WITH YOUR INVOICE | HJB |
| 24/08/2026 16:33:00 | 4284787 | WO-00014170 | BP0102 | BP SERVICE STATION - HARDWICKE | FRESH BLENDER | 24 HOUR PRIORITY | ***WELBILT WARRANTY***
UNRESPONSIVE SCREEN - UNABLE TO SELECT ANYTHING. PLEASE ATTEND AND REPAIR.
FRESHBLND PRODUCT: FB08EZP-R-GEN1
CUSTOMER | HJB |
| 24/08/2026 16:33:00 | 4284786 | | LB3052 | BYBOX - LB3052 - BREDBURY A MORRISONS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3052. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3052) | CLR |
| 24/08/2026 16:27:00 | 4284785 | 0244/1054 | POP0244 | POPEYES - LLANELLI | EQUIPMENT | 24 HOUR PRIORITY | ENGINEER TO LOG ON AND OFF PRONETT
ENGINEER TO ATTEND TO ADD MINI FILLETS ON TO BUTTONS 2 AND 7 OF CHICKEN FRYERS. | HJB |
| 24/08/2026 16:26:00 | 4284784 | | AB15750 | BYBOX - AB15750 REDDITCH - TESCO 02 (DOOR 02) | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15750. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15750) | JBP |
| 24/08/2026 16:25:00 | 4284783 | HK-UK1238-1658894 | MC1238 | MCDONALDS 1238 NORWICH AIRPORT | BUN STEAMER | 24 HOUR PRIORITY | COMING UP ON SCREEN AGAIN NO HEAT AFTER HEATING UP HAVE TRIPPED IT BACK IN ON THE HIGH LIMIT BUT STILL NOT HEAT | |
| 24/08/2026 16:25:00 | 4284782 | | AB17073 | BYBOX - AB17073 | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17073. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17073) | SHU |