| CallDateTime | CallCode | CallSheetNo | CallCust | CompanyName | EqpDescription | CallFault2 | CallFault3 | CallEng1 |
| 10/03/2026 15:17:00 | 4240902 | L132772 | GKI1725 | GREENE KING - GATEHOUSE (WOLVERHAMPTON) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE - SPARKED WHEN ON AND SMELT OF BURNING | HJB |
| 10/03/2026 15:17:00 | 4240901 | L132770 | GKI1725 | GREENE KING - GATEHOUSE (WOLVERHAMPTON) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
SECOND MICROWAVE - DOOR LOOSE HAVE TO MOVE THE DOOR FOR IT TO WORK | HJB |
| 10/03/2026 15:16:00 | 4240899 | HK-UK1029-1578443 | MC1029 | MCDONALDS 1029 CARDIFF D/T | MERRYCHEF OVEN | 24 HOUR PRIORITY | PM FRIMWARE WARNING COMING UP. NOT BEING ABLE TO USE THE OVEN | |
| 10/03/2026 15:12:00 | 4240898 | 0860/1463 | FIV0860 | FIVE GUYS ROMFORD | EQUIPMENT | 24 HOUR PRIORITY | ENGINEER TO SIGN IN/OUT PRONETT
FRONTLINE TANK HAS NO POWER | HJB |
| 10/03/2026 15:12:00 | 4240897 | L132753 | GKI6254 | GREENE KING - WATERINGBURY (WATERINGBURY) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MERRY CHEF KEEPS CUTTING OUT AND STOPS WORKING
PREFERRED ATTENDANCE TIME : AFTER 7AM
: CARRIE 07815553610 | HJB |
| 10/03/2026 15:11:00 | 4240896 | L132757 | GKI6254 | GREENE KING - WATERINGBURY (WATERINGBURY) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE - NOT ALWAYS GETTING TO TEMPERATURE
ACCESS FROM 7AM | HJB |
| 10/03/2026 15:05:00 | 4240895 | HK-UK118-1578440 | MAC118 | MCDONALDS 118 HARLOW TOWN **QUOTE OVER £800** | CHICKEN VAT | 24 HOUR PRIORITY | VAT 1 NOT HEATING UP, TRIED BYPASSING MELT TO NO EFFECT. | |
| 10/03/2026 14:59:00 | 4240894 | | LB6237 | BYBOX - LB6237 | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6237. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6237) | JNN |
| 10/03/2026 14:57:00 | 4240893 | 127968881 | GRE0204 | ACCOUNT - GREGGS FAVERSHAM | HOT HOLDING UNIT | 24 HOUR PRIORITY | ******LOG ON TO VERISEA******
NUTTELL HOT HOLD UNIT IS NOT WORKING DUE TO THE PLUG SOCKET BURNING | HJB |
| 10/03/2026 14:56:00 | 4240892 | 0192/1157Q | POP0192 | POPEYES - BRISTOL | HOLDING CABINET | SPARES / SUPPLY ONLY | ****SPARE SUPPLY*****
MAX VALUE QUOTE RELEASED TO CONTRACTOR BY THE HOLDING UNIT METAL THINGS. - THE CHICKEN HOLDING PHU IS BROKEN. I HAVE ATTACHED THE PICTURE, IT'S THE METAL HANDLES THAT WE USE TO LIFT THE CHICKEN IN AND OUT. - THE HOLDING UNIT METAL THINGS. - THE CHICKEN HOLDING PHU IS BROKEN. I HAVE ATTACHED THE PICTURE, IT'S THE METAL HANDLES THAT WE USE TO LIFT THE CHICKEN IN AND OUT.
| HJB |
| 10/03/2026 14:51:00 | 4240887 | 0333/3476 | NAN0333 | NANDOS - BROUGHTON | ICE CREAM MACHINE | 24 HOUR PRIORITY | ****PLEASE SIGN IN/OUT OF PRONETT****
SOFT SWIRL FREEZING INSIDE | HJB |
| 10/03/2026 14:49:00 | 4240886 | 0859/1570 | FIV0859 | FIVE GUYS POOLE (8.11.22) | EQUIPMENT | SPARES / SUPPLY ONLY | SUPPLY ONLY
1 X A4500601 | STF |
| 10/03/2026 14:48:00 | 4240885 | 128820797 | MAB083410 | BADGERS SETT | ELECTRICAL | 36 HOUR PRIORITY P2 | ENGINEER TO SIGN INTO VERISEA
BURNT OUT/DAMAGED PLUG SOCKET IN KITCHEN NEEDS FIXING/ REPLACING | HJB |
| 10/03/2026 14:44:00 | 4240884 | 0177/3531Q | NAN0177 | NANDOS - SHREWSBURY | SPARES SUPPLY | SPARES / SUPPLY ONLY | SUPPLY ONLY
2 X TUBES OF HEAT LUBE | STF |
| 10/03/2026 14:43:00 | 4240883 | 55049 | TIM090 | TIM HORTONS - SHEFFIELD CRYSTAL PEAKS - DT | NIECO TOASTER | 24 HOUR PRIORITY | ISSUE: UPPER ELEMENT IS NOT GETTING HOT AND BREAD TOASTING NOT HAPPENING
AREA MANAGER: HITESH - 07760 696014 | HJB |
| 10/03/2026 14:40:00 | 4240882 | | AB17809 | BYBOX - AB17809 PORTSMOUTH APCOA | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17809. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17809) | JTL |
| 10/03/2026 14:31:00 | 4240880 | | AB20979 | BYBOX - AB20979 SAINSBURYS WTON | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB20979. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB20979) | BTS |
| 10/03/2026 14:30:00 | 4240878 | | LB17857 | BYBOX - LB17857 - CO-OP | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB17857. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB17857) | RHI |
| 10/03/2026 14:28:00 | 4240879 | HK-UK413-1578411 | MAC413 | MCDONALDS 413 MEOLE BRACE D/T | BLENDED ICE MACHINE | 24 HOUR PRIORITY | WE ARE HAVING ISSUES UPDATING OUR BLENDED ICE MACHINE FOR THE MARCH MENU UPGRADE | |
| 10/03/2026 14:26:00 | 4240877 | HK-UK1409-1578410 | MC1409 | MCDONALDS 1409 MILTON KEYNES BRICKHILL | BLENDED ICE MACHINE | 24 HOUR PRIORITY | FAILED TO UPDATE FOR THE NEW MINI EGG FRAPPE. STUCK ON UPDATING FOR LAST 3H AND ALSO SHOWING MAINTENANCE RECOMMENDED. | |
| 10/03/2026 14:24:00 | 4240876 | NOT REQUIRED | MAC308 | MCDONALDS 308 OSMASTON | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | QUOTE ACCEPT FROM 4235395
ACTIONS TAKEN: ARRIVED ON SITE FOR CALL-OUT MADE FOR MWE GRILL HAVING MULTIPLE ISSUES.
LEFT LANE NOT WORKING AND MIDDLE LANE HAS NO POWER TO SCREEN
ON ARRIVAL UNIT WAS ON BUT NOT IN USE AND BEING CLEANED.
I CHECKED SCREEN AND ERROR MESSAGE REGARDING POWER SWITCH CAME UP. THIS IS AN ERROR THAT COMES UP WHEN AN ACTUATOR TAKES OUT THE BOARD. THE BOARD HAD NO LIGHTS ON SO DEAD. NEW ACTUATOR AND BOARD NEEDED FOR THIS.
MIDDLE PLATEN HAD SOME REPAIRS DONE BEFORE SO I CHECKED THESE FIRST AND ALL OKAY.
I REMOVED PLATEN COVER AND TESTED HI LIMIT. THIS HAS BLOWN. OL.
I MOVED BOTH CONNECTIONS TO ONE SIDE AND UNIT POWERED ON AND HEATED. I WAITED AND TOP PLATEN WOULD CARRY ON HEATING PAST 230C. RELAY STUCK CLOSED CAUSING THE HILIMIT TO POP.
I FOUND THE RELAY WHICH WAS RELAY 4 WAS PASSING VOLTAGE WHEN IT WAS OFF. I SWAPPED THIS WITH THE LEFT FAULTY LANE AND HI LIMIT ALSO
ASKED FOR MEAT TO BE TESTED WHICH COME UP AT TEMP BUT NOT LOOKING GOOD IN SOME PLACES. A LOT OF CARBON BUILD UP AND HIGH AMOUNTS OF PLATEN DESPERATION ON ALL PLATENS.
PREVIOUS ENGINEER SUGGESTED THE GRILL TO BE CHECKED OVER AND DETAIL CLEANED.
I WOULD SUGGEST THIS TO BE DONE PRIOR TO FITTING ANY PARTS TO LEFT LANE. IT IS LIKELY THAT CONTINUING TO REPAIR THIS GRILL WOULD BE UNECONOMICAL LONG TERM.
I LEFT SITE WITH OXX LANES WORKING AND I WILL QUOTE SITE FOR PARTS REQUIRED FOR XOO LANE. | NETENG |
| 10/03/2026 14:23:00 | 4240881 | HK-UK1636-1578409 | MC1636 | MCDONALDS 1636 MARKET DRAYTON | EQUIPMENT | 24 HOUR PRIORITY | OAT
BULB HOLDER LOOSE AND PROVIDING NO POWER.
ON/OFF SWITCH NOT WORKING. | |
| 10/03/2026 14:23:00 | 4240874 | HK-UK282-1578407 | MAC282 | MCDONALDS 282 DONCASTER | CLAMSHELL GRILL - GARLAND | NEXT ENGINEER VISIT | WHEN WE TURN THE LEFT HAND SIDE PLATEN IT TURNS OFF THE ENTIRE STATION AND WE LOSE POWER. | |
| 10/03/2026 14:22:00 | 4240875 | HK-UK1029-1578406 | MC1029 | MCDONALDS 1029 CARDIFF D/T | SHAKE MACHINE - CARPIGIANI | NEXT ENGINEER VISIT | NOT FILLING UP AFTER DRAINING | |
| 10/03/2026 14:21:00 | 4240873 | INSTALL | MC1023 | MCDONALDS 1023 CHIRK - WALES | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | TO ATTEND SITE ON 12/03 @ 5AM TO INSTALL GARLAND GRILL, PLEASE FILL IN CERT GARLAND_MWE_GRILL_START_UP_FORM_NV1 | HJB |
| 10/03/2026 14:18:00 | 4240872 | | MAC719 | MCDONALDS 719 SHEFFIELD - FARM ROAD **QUOTE OVER £1000** | BLENDED ICE MACHINE | 24 HOUR PRIORITY | REPLACE SHAFT | NETENG |
| 10/03/2026 14:17:00 | 4240871 | 55042 | TIM069 | TIM HORTONS - OLDBURY - DT | MERRYCHEF OVEN | 24 HOUR PRIORITY | ISSUE: MERRY CHEF BROKEN SEAL NEED TO GET REPLACED
AREA MANAGER: ANAND - 07824 880076 | HJB |
| 10/03/2026 14:15:00 | 4240868 | 55045 | TIM095 | TIM HORTONS - WEDNESFIELD - DT | MERRYCHEF OVEN | 24 HOUR PRIORITY | ISSUE: MERRYCHEF NOT WORKING SHOWING MAGNETRON ISSUE. ALREADY SPOKE TO ENGINEER WHO CAME TO FIX OVEN ISSUE, HE NEEDS TO ORDER THE PART.
AREA MANAGER: ANAND - 07824 880076 | HJB |
| 10/03/2026 14:13:00 | 4240867 | L132655 | GKI6905 | GREENE KING - DOG AND GUN | EQUIPMENT | 3 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
THIS MICROWAVE IS DOING A WEIRD NOISE WHEN WORKING. I CAN'T REALLY DESCRIBE IT, BUT IT SOUNDS LIKE A WAILING SOUND. IT'S PARTICULARLY BAD IN THE MORNINGS WHEN WE FIRST SWITCH IT ON.
IT'S GETTING WORST NOW, COULD WE HAVE SOMEONE TO CHECK IT OUT?
MANY THANKS :)
PREFERRED ATTENDANCE TIME : 9AM - 11AM | HJB |
| 10/03/2026 14:10:00 | 4240866 | HK-UK1221-1578394 | MC1221 | MCDONALDS 1221 STAFFORD RD | CHICKEN VAT | 24 HOUR PRIORITY | VATS OR BOX LEAKING | |
| 10/03/2026 14:10:00 | 4240865 | 55048 | TIM100 | TIM HORTONS IPSWICH - DT | RATIONAL COMBI OVEN | 24 HOUR PRIORITY | ISSUE: 2 PINS ARE MISSING FROM THE OVEN WHICH SUPPORTS THE RACK
| HJB |
| 10/03/2026 14:10:00 | 4240864 | L132650 | GKI6209 | GREENE KING - MAENLLWYD INN (RUDRY) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE - NOT HEATING ERROR F81 | HJB |
| 10/03/2026 14:07:00 | 4240863 | 1820759 | BUR8628 | BURGER KING HAVEN MARTON MERE BLACKPOOL (ELECTRIC SITE) | VERTICAL CONTACT TOASTER | 24 HOUR PRIORITY | RETURN TO FIT PARTS FOLLOWING QUOTE ACCEPTANCE
**ENGINEER TO CALL OFFICE AFTER 1.5HRS ON SITE**
PARTS TO BE FITTED:
1X AS-7001969 DRIVE CHAIN
2X AS-7001978 DRIVE SPROCKET, ANTUNES, BKT-2V
1X AS-7002361 KIT, IDLER SPROCKET ASSY, ANTUNES, DCFT
EQUIPMENT: BKT-SV - 21098957S
ORIGINAL JOB NUMBER: 5239594 | NETENG |
| 10/03/2026 14:06:00 | 4240862 | | AB17130 | BYBOX - AB17130 DRUMCHAPEL - SAINSBURY'S | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17130. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17130) | DRY |
| 10/03/2026 14:02:00 | 4240861 | HK-UK708-1578389 | MAC708 | MCDONALDS 708 BORDESLEY GREEN Y **QUOTE OVER £2000** | DRINKS SYSTEM | 24 HOUR PRIORITY | FANTA LINE REQUIRES NEW SOLENOID. | |
| 10/03/2026 13:55:00 | 4240869 | HK-UK092-1578385 | MAC092 | MCDONALDS 92 STAFFORD TC | DRINKS TOWER | 24 HOUR PRIORITY | COKE ZERO NOT WORKING, NOT COMING THROUGH. | |
| 10/03/2026 13:52:00 | 4240860 | TBC | KFC05538 | KFC BLOXWICH - LEAMORE LANE | HENNY PENNY PRESSURE FRYER | 4 HOUR PRIORITY | *** PLEASE LOGIN AND OUT OF REMEDIAL ON SITE ***
TO ATTEND SITE TO ISSUE WITH FRYER AFTER REMEDIAL 10/03 NO PRESSURE | NPT |
| 10/03/2026 13:45:00 | 4240859 | 00111607 | KFC9586 | KFC - CHERWELL VALLEY SERVICES | EQUIPMENT | 24 HOUR PRIORITY | ***********CONCERTO**********
BREADING TABLE : NOT OPERATIONAL, DRAWERS ARE NOT HOLDING TEMP. CURRENTLY 28 DEGREES ASSET NUMBER IS 27550 | HJB |
| 10/03/2026 13:40:00 | 4240858 | TBC | SUB32644 | ADSUBSLTD T/A SUBWAY 10 HENLEY STREET | COLD BAIN, SUBWAY | 24 HOUR PRIORITY | SPARE SUPPLY
CUSTOMER CALLEDS SITE DAMAGERD NOZZLE - NEEDS REPLACEMENT | HJB |
| 10/03/2026 13:30:00 | 4240856 | 0768/2584R1 | FIV0768 | FIVE GUYS - BOURNEMOUTH (NEW BG & F 19/07/23, MG 25/03/24) | FRY VAT | 24 HOUR PRIORITY | ENGINEER TO SIGN IN/OUT PRONETT
FRYER NOT WORKING.
| HJB |
| 10/03/2026 13:29:00 | 4240870 | HK-UK1560-1578365 | MC1560 | MCDONALDS 1560 STOWMARKET **QUOTE BUILDER** | FRY VAT | 4 HOUR PRIORITY | WHEN TRYING TO FILTER VATS COMES UP WITH FILTER BUSY | |
| 10/03/2026 13:27:00 | 4240857 | HK-UK1544-1578364 | MC1544 | MCDONALDS 1544 WALSALL LITTLETON STREET | ELECTRICAL | NEXT ENGINEER VISIT | PLEASE RELOCATE POWER SUPPLY TO AREA ATTACHED & REPLACE SOCKET WITH IP67 VARIANT. | |
| 10/03/2026 13:26:00 | 4240855 | | LB5201 | BYBOX - LB5201 MOULSHAM TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5201. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5201) | ABM |
| 10/03/2026 13:10:00 | 4240854 | HK-UK874-1578351 | MAC874 | MCDONALDS 874 SWITCH ISLAND | DRINKS SYSTEM | PAT REMEDIAL | BACKROOM 1->WATER BOOSTER SYSTEM >BOOSTER TANK ERROR: DEFECTIVE COMMENT: TANK BLOWN. LEAKING WATER FROM VALVE.
FAULT #: 1 BACKROOM 1->WATER BOOSTER SYSTEM >BOOSTER TANK ERROR: MAINTENANCE REQUIREMENT COMMENT: LEAKING FROM VALVE. | |
| 10/03/2026 13:10:00 | 4240851 | | LB3156 | BYBOX - LB3156 - QUEENSBURY MORRISONS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3156. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3156) | CAY |
| 10/03/2026 13:10:00 | 4240849 | | LB6150 | BYBOX - LB6150 KINGS LYNN B TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6150. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6150) | ABY |
| 10/03/2026 13:08:00 | 4240852 | HK-UK661-1578349 | MAC661 | MCDONALDS 661 KINGS LYNN DT | BAGGING STATION & HEAT LAMPS | NEXT ENGINEER VISIT | LOOSE WIRES BEHIND STATION, AFTER ENGINEER VISITED TODAY THEY ASKED TO LOG SO THEY CAN GET PARTS ORDERED | |
| 10/03/2026 13:08:00 | 4240848 | 0253/3561 | NAN0253 | NANDOS - PRINCES QUAY | SPARES SUPPLY | 24 HOUR PRIORITY | ****SPARE SUPPLY****
TO SUPPLY X1 PANASONIC MICROWAVE NE1853 BDQ | HJB |
| 10/03/2026 13:07:00 | 4240853 | HK-UK436-1578348 | MAC436 | MCDONALDS 436 NEWPORT | SHAKE MACHINE - CARPIGIANI | 4 HOUR PRIORITY | MACHINE PUT THROUGH INCORRECT HEAT TREAT | |
| 10/03/2026 13:02:00 | 4240850 | HK-UK881-1578346 | MAC881 | MCDONALDS 881 SHEFFIELD - DRAKE HOUSE RETAIL PARK | CLAMSHELL GRILL - TAYLOR | 24 HOUR PRIORITY | LEFT HAND PLATTEN UNDER COOKING MEAT, MEAT COMING UP RAW AROUND EDGES, AUTO CALIBRATION ALREADY DONE | |
| 10/03/2026 13:02:00 | 4240847 | 0400/2822 | NAN1134 | NANDO'S GALLAGHER RETAIL PARK (MAINLAND) | PANASONIC MICROWAVE | 24 HOUR PRIORITY | ****PLEASE SIGN IN/OUT OF PRONETT****
MICROWAVE IS NOT POWERING ON, HAVE CHECKED AND TESTED PLUG SOCKET THAT IS ALL FINE | HJB |
| 10/03/2026 13:01:00 | 4240846 | 32336334 | GRE0131 | GREGGS LOMONDGATE | HOBART DISHWASHER | 24 HOUR PRIORITY | ******MERCURY(SCC)*******
FAULTY CONTROL PANEL NOT SWITCHING ON NO POWER | HJB |
| 10/03/2026 13:01:00 | 4240845 | | LB3257 | BYBOX - LB3257 - JOHN MASON INTERNATIONAL | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3257. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3257) | HEX |
| 10/03/2026 12:57:00 | 4240844 | 0082/3885 | NAN0082 | NANDOS - STREATHAM | MICROWAVE | 24 HOUR PRIORITY | ****PLEASE SIGN IN/OUT OF PRONETT****
THE MICROWAVE IS NOT HEATING UP PROPERLY. WE HAVE TO MICROWAVE THINGS MORE THAN WE USUALLY WOULD HAVE TO. | HJB |
| 10/03/2026 12:57:00 | 4240843 | 344052089 | KFC1810 | KFC - WELCOME BREAK - LEICESTER FOREST SOUTH | EQUIPMENT | 24 HOUR PRIORITY | *********LOG ON TO SERVICE CHANNEL******* | HJB |
| 10/03/2026 12:54:00 | 4240841 | | LB3257 | BYBOX - LB3257 - JOHN MASON INTERNATIONAL | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3257. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3257) | TDN |
| 10/03/2026 12:47:00 | 4240839 | 55026 | TIM111 | TIM HORTONS WESTERN SUPERMARE - DT | BUNN BREWER | 24 HOUR PRIORITY | ISSUE: BREWER POURING WATER CONTINUOUSLY WITHOUT ANY BREWING.
AREA MANAGER: KARTIK - 07586714375
| HJB |
| 10/03/2026 12:46:00 | 4240838 | L132556 | GKI6993 | GREENE KING - LONGSHIP (HEBBURN) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
DESSERT MICROWAVE POPPING AND SPARKING AGAIN - ONLY GOT FIXED FOR THE SAME ISSUES A MONTH OR TWO AGO! | HJB |
| 10/03/2026 12:44:00 | 4240840 | HK-UK336-1578329 | MAC336 | MCDONALDS 336 LLANELLI | MERRYCHEF OVEN | 24 HOUR PRIORITY | DOOR SEAL NEEDS REPLACING | |
| 10/03/2026 12:42:00 | 4240836 | ACCOUNT | SUB39943 | ACCOUNT -- SUBWAY 712/716 MANSFIELD ROAD | SPARES SUPPLY | SPARES / SUPPLY ONLY | ***SUPPLY ONLY***
COULD I ORDER A PROOFER SEAL FOR MODEL NUMBER 512914 | STF |
| 10/03/2026 12:41:00 | 4240835 | 128772479 | MAB189901 | HARVESTER - GRANGE PARK | ELECTRICAL | 36 HOUR PRIORITY P2 | ENGINEER TO SIGN INTO VERISEA WHEN ONSITE
LAMP POSTS AROUND THE FRONT OF THE BUILDING NOT TURNING ON WITH THE OTHER OUTSIDE LIGHTS. CANNOT SEE ANY SWITCHES TRIPPED. WE ARE AN IOT SITE | HJB |
| 10/03/2026 12:40:00 | 4240842 | HK-UK308-1578325 | MAC308 | MCDONALDS 308 OSMASTON | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | STRAWBERRY LINE BROKEN | |
| 10/03/2026 12:40:00 | 4240834 | 128771569 | MAB198846 | SUTTON PARK - MILLER & CARTER | MAGRINI COFFEE MACHINE | 36 HOUR PRIORITY P2 | ENGINEER TO SIGN INTO VERISEA WHEN ONSITE
LEFT HAND STEAM ARM NOT TURNING OFF AUTOMATICALLY AFTER HEATING/WARMING CYCLE COMPLETE | HJB |
| 10/03/2026 12:38:00 | 4240833 | DCK | NET0013 | TOOLBOX TALKS | _TRAINING | SPARES / SUPPLY ONLY | TOOLBOX TALK, HIG CHAT, CHECK TOOLS/EQUIPMENT | HJB |
| 10/03/2026 12:38:00 | 4240832 | DCK | TRAINING | TRAINING | _TRAINING | SPARES / SUPPLY ONLY | DANNY CLARK TRAINING JOB TO BE USED FOR ALL TRAINING SESSIONS. | HJB |
| 10/03/2026 12:37:00 | 4240831 | DCK | VEHICLE | VEHICLE AB1 2BD | _VEHICLE | SPARES / SUPPLY ONLY | VAN CHECK TO BE COMPLETED ONCE PER MONTH
PLEASE FOLLOW THE CHECK LIST ON THE ATTACHED CERT | HJB |
| 10/03/2026 12:32:00 | 4240830 | 25723 | TOT001 | HK ENGINEERING LTD | SPARES SUPPLY | SPARES / SUPPLY ONLY | ***SUPPLY ONLY***
2X 176901 DUKE IR BURNER
1X 600222 DUKE FLAME ARRESTOR
1X 176349 DUKE XT LOWER J BURNER SHIELD
| STF |
| 10/03/2026 12:26:00 | 4240829 | 0814/1829 | FIV0814 | FIVE GUYS - MANCHESTER PARRS WOOD | EQUIPMENT | 3 HOUR PRIORITY | ENGINEER TO SIGN IN/OUT PRONETT
EVERYTHING SEEMS TO BE TRIPPING AND LOSING POWER ON THE LINE. THE BREAD AND MEAT GRILLS, BAIN-MARIE, HEATED TABLE AND FRY DUMP. WE HAD A WHOLE PARK FIRE DRILL AROUND 9AM AND SINCE THEN EVERYTHING HAS BEEN FLICKING ON AND OFF. ONE SECTION OF THE GRILL WILL COME ON, STAY ON FOR A FEW MINUTES THEN GO OFF, THIS KEEPS HAPPENING WITH DIFFERENT SECTIONS OF THE GRILLS ON BOTH GRILLS. FOOD IS COOKING UNEVENLY SO THIS HAS RESULTED IN SITE CLOSURE.
THE HVAC, TRIP SWITCHES AND GAS VALVES ARE ALL AS THEY SHOULD BE, WE CANNOT FIND THE ROOT CAUSE. | HJB |
| 10/03/2026 12:23:00 | 4240828 | 344051033 | KFC1363 | KFC - WELCOME BREAK - CORLEY SERVICES SOUTH | FRYER | 24 HOUR PRIORITY | **********LOG ON TO SERVICE CHANNEL***********
"KFC / FRYER / OPEN FRYER - KFC "EQUIP:" LEFT HAND (POT) "TAG ID"WB-KFCOPENFRYER1, "BRAND" T.B.C, "MODEL #"T.B.C, "SERIAL #"T.B.C / OTHER FAULT / CHIP FRYER KEEPS TRIPPING OUT WHEN IN USE." | HJB |
| 10/03/2026 12:21:00 | 4240827 | L132534 | GKI1656 | GREENE KING - WOLDS (WEST BRIDGFORD) | EQUIPMENT | 3 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE IS SMOKING AND SPARKING FROM INSIDE.
WE HAVE CURRENTLY UNPLUGGED FOR SAFETY | HJB |
| 10/03/2026 12:20:00 | 4240837 | HK-UK1079-1578318 | MC1079 | MCDONALDS 1079 MOONS MOAT | EQUIPMENT | NEXT ENGINEER VISIT | PUMP NOT WORKING ON THE COKE ZERO | |
| 10/03/2026 12:18:00 | 4240824 | 128706184 | WEN13253 | WENDY’S OXFORD | EQUIPMENT | 48 HOUR PRIORITY | OUR MPC CHICKEN HOLDER POWER IS NOT COMING ON AND IT WAS READING A ERROR MESSAGE BEFORE THE POWER WENT OUT WHAT IS THE MANUFACTURER AND MAKE NAME?: MARSHALL AIR SYSTEMS WHAT IS THE SERIAL NUMBER?: 0321H 67484 TRIAGE - HEALTH AND SAFETY: NO TRIAGE - TRADE IMPACTING: N/A | HJB |
| 10/03/2026 12:17:00 | 4240823 | L132526 | GKI1951 | GREENE KING - HARBOUR (KINMEL BAY) | EQUIPMENT | 3 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE - MAY BE CAUSING THE OTHERS TO SHUT DOWN DURING BUSY TRADING TIMES ALL MICROWAVES WHEN ON AT THE SAME TIME SHUT OFF
EQUIPMENT DESCRIPTION: DOENT WORK AND SHUTS ITSELF OFF WHEN TURNED ON | HJB |
| 10/03/2026 12:16:00 | 4240822 | 2774/1976 | BK2774 | BURGER KING - IPSWICH **GAS SITE** | EQUIPMENT | 24 HOUR PRIORITY | ENGINEER TO SIGN INTO PRONETT WHEN ONSITE
FRY DISPENSER
MACHINE DOEST DISPENSE FRIES AS IT SHOULD | HJB |
| 10/03/2026 12:13:00 | 4240821 | | AB15336 | BYBOX - AB15336 IRVINE A | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15336. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15336) | CTN |
| 10/03/2026 12:12:00 | 4240825 | HK-UK291-1578313 | MAC291 | MCDONALDS 291 SHEFFIELD - CRYSTAL PEAKS | SHAKE MACHINE - HEAT TREAT - TAYLOR | 24 HOUR PRIORITY | MAGIC EYE NEEDS REPLACING | |
| 10/03/2026 12:11:00 | 4240820 | L132513 | GKI6193 | GREENE KING - GRESWOLDE ARMS (KNOWLE) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MERRYCHEF - NO POWER | HJB |
| 10/03/2026 12:10:00 | 4240819 | 344050306 | KFC1810 | KFC - WELCOME BREAK - LEICESTER FOREST SOUTH | HENNY PENNY PRESSURE FRYER | 24 HOUR PRIORITY | **********LOG ON TO SERVICE CHANNEL************
"KFC / FRYER / 8 HEAD PRESSURE FRYER "EQUIP:" 8 HEAD 3 "TAG ID"WB-8HEAD29, "BRAND" HENNY PENNY, "MODEL #"HPPXE100-KFC, "SERIAL #"AE1612074 / NOT DRAINING / OIL NOT DRAINING INTO PAN" | HJB |
| 10/03/2026 12:07:00 | 4240817 | L132508 | GKI1118 | GREENE KING - PRINCE REGENT (CAMBRIDGE) | EQUIPMENT | 5 DAY PRIORITY | QUOTE PROVIDED WHEN A PREVIOUS ORDER WAS COMPLETED. CONTRACTOR NOTES:
EQUIPMENT NOT FUNCTIONING
NEW TOUCH SCREEN AND 2HRS LABOUR NEEDED FOLLOWING 4240689 | HJB |
| 10/03/2026 12:05:00 | 4240816 | 128700197 | MAB176770 | BROWNS MANCHESTER | MAGRINI COFFEE MACHINE | 36 HOUR PRIORITY P2 | ENIGNEER TO SIGN INTO VERISEA WHEN ONSITE
MILK FROTHER NOT ACHIEVEING OR HOLDING TEMPERATURE. CUTS OUT AFTER 10 SECONDS AND DOES NOT POWER BACK UP. | HJB |
| 10/03/2026 12:05:00 | 4240815 | L132510 | GKI1951 | GREENE KING - HARBOUR (KINMEL BAY) | EQUIPMENT | 3 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MERRYCHEF - PART OF THE EQUIPMENT SEEMS TO HAVE ERODED AND BROKEN FROM THE TOP ON THE INSIDE
EQUIPMENT DESCRIPTION: INSIDE FROM TOP DEBRIS FALLEN
BUSY KITCHEN AT DINNER & TEA TIMES, | HJB |
| 10/03/2026 12:03:00 | 4240818 | HK-UK1579-1578308 | MC1579 | MCDONALDS 1579 HUCKNALL **QUOTE ABOVE £500** | CHICKEN VAT | NEXT ENGINEER VISIT | POT 7 THE DRAIN VALVE IS NOT CLOSING FULLY. | |
| 10/03/2026 12:00:00 | 4240814 | L132503 | GKI6373 | GREENE KING - NEWNHAM COURT INN (MAIDSTONE) | MERRYCHEF CONVECTION OVEN | 5 DAY PRIORITY | QUOTE PROVIDED WHEN A PREVIOUS ORDER WAS COMPLETED. CONTRACTOR NOTES:
EQUIPMENT NOT FUNCTIONING
NEW MAGNETRON, COOLUNG FAN KIT, DOOR GASKET AND 2HRS LABOUR NEEDED FOLLOWING 4240064 | HJB |
| 10/03/2026 11:57:00 | 4240811 | 55015 | TIM006 | TIM HORTONS - GLASGOW SILVERBURN SHOPPING CENTRE - IL | MICROWAVE, MERRYCHEF | 24 HOUR PRIORITY | 1hr Labour
ISSUE: TOP PLATE ON THE INSIDE OF MERRY CHEF HAS BURNT THROUGH AND ERODING, PLEASE QUOTE FOR THE IMPRINGER PLATE BEFORE ATTENDING
AREA MANAGER: THOMAS - 07979332987 | HJB |
| 10/03/2026 11:57:00 | 4240810 | | LB13910 | BYBOX - LB13910 RETFORD SOCIAL CLUB | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB13910. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB13910) | JMF |
| 10/03/2026 11:56:00 | 4240812 | HK-UK1342-1578299 | MC1342 | MCDONALDS 1342 MERTHYR TYDFIL 3 | BLENDED ICE MACHINE | 24 HOUR PRIORITY | SLOT NUMBER 3 ISNT SHOOTING THE BASE INTO THE CUP STRAIGHT. | |
| 10/03/2026 11:56:00 | 4240809 | | LB9523 | BYBOX - LB9523 MARKET HARBOROUGH (16B) | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB9523. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB9523) | CBE |
| 10/03/2026 11:55:00 | 4240808 | | AB16646 | BYBOX - AB16646- SAINSBURYS MELTON MOBRAY | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16646. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16646) | PSR |
| 10/03/2026 11:54:00 | 4240813 | HK-UK1342-1578296 | MC1342 | MCDONALDS 1342 MERTHYR TYDFIL 3 | FRY VAT | 24 HOUR PRIORITY | POT NUMBER 3 KEEPS TRIPPING OUT | |
| 10/03/2026 11:48:00 | 4240805 | HK-UK1470-1578291 | MC1470 | MCDONALDS 1470 DEREHAM **QUOTE VISIT 3** | TOASTER - VERTICAL | 24 HOUR PRIORITY | CAME OUT TO FIX THE REAR CLUB ERROR ON TOASTER BUT IT STILL HAS THE ERROR MESSAGE ON THE SIDE | |
| 10/03/2026 11:45:00 | 4240807 | HK-UK319-1578287 | MAC319 | MCDONALDS 319 FOSSE PARK DT | TURBOCHEF OVEN | 4 HOUR PRIORITY | NOT REACHING TEMP AND PLANTS WERE COLD IN THE MIDDLE. SEVERAL RUNS TRIED BUT STILL NOT GETTING TEMP. CURRENTLY NO OVENS IN USE SO UNABLE TO SELL PLANTS AND GRILLED CHICKEN | |
| 10/03/2026 11:45:00 | 4240804 | | LB20630 | BYBOX - LB20630 NORWICH - THE OCTAGON BARN | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB20630. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB20630) | DGT |
| 10/03/2026 11:44:00 | 4240806 | HK-UK976-1578286 | MAC976 | MCDONALDS 976 BASSETTS POLE | BLENDED ICE MACHINE | NEXT ENGINEER VISIT | MAINTENANCE RECOMMENDED MESSAGE ON DISPLAY FOR 11 MONTHS | |
| 10/03/2026 11:44:00 | 4240803 | | LB5196 | BYBOX - LB5196 STAFFORD RANGERS FOOTBALL CLUB | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5196. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5196) | AHA |
| 10/03/2026 11:44:00 | 4240802 | L132482 | GKI6783 | GREENE KING - NEW PIPPIN (WYKEN) | EQUIPMENT | 3 DAY PRIORITY | THIS IS A RECALL AGAINST ORDER NUMBER L130564
--- RECALL CONTRACTOR INSTRUCTIONS ---
RECALL - PLEASE ATTEND SITE, NO POWER TO MERRYCHEF
MANY THANKS
CALLER NAME: RECALL
--- ORIGINAL ORDER CONTRACTOR INSTRUCTIONS ---
PLEASE ATTEND SITE AS THEY CANT GET THE MERRYCHEF WORKING AT ALL, JUST SEEMS TO HAVE NO POWER , THANKS | HJB |
| 10/03/2026 11:42:00 | 4240800 | 1820419 | SLI0069 | SLIM CHICKENS - CAMBRIDGE | EQUIPMENT | 24 HOUR PRIORITY | PROBLEM: FRYER IS NOT WORKING PROPERLY. THE FLAME
IS MUCH BIGGER THAN NORMAL AND THERE IS MORE FIRE
THAN USUAL
UNIT: GAS FRYER | HJB |
| 10/03/2026 11:42:00 | 4240799 | L132476 | GKI1533 | GREENE KING - FIG TREE (UXBRIDGE) | EQUIPMENT | 5 DAY PRIORITY | PLEASE SIGN ON AND OFF PULSE ON SITE ***
PLEASE SEND AN ENGINEER WITH GREENE KING VAN STOCK
*** ENGINEER NOT TO EXCEED PARTS LIMIT OF £750.00 - PLEASE CALL THE OFFICE IF YOU NEED TO FIT PARTS ***
PLEASE MAKE SURE YOU ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS PRESENT ON THE UNIT
MICROWAVE - NOT WORKING, DON'T KNOW WHAT THE EXACT PROBLEM IS
PREFERRED ATTENDANCE TIME : AFTER 11.00 | HJB |
| 10/03/2026 11:41:00 | 4240798 | | LB3052 | BYBOX - LB3052 - BREDBURY A MORRISONS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3052. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3052) | CLR |
| 10/03/2026 11:39:00 | 4240797 | | LB6224 | BYBOX - LB6224 TESCO EXTRA | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6224. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6224) | JRE |
| 10/03/2026 11:37:00 | 4240796 | L132436 | GKI1958 | GREENE KING - TWYNERSH HOUSE (CHERTSEY) | MERRYCHEF CONVECTION OVEN | 5 DAY PRIORITY | QUOTE PROVIDED WHEN A PREVIOUS ORDER WAS COMPLETED. CONTRACTOR NOTES:
EQUIPMENT NOT FUNCTIONING
NEW SRB BOARD AND 2HR LABOUR NEEDED FOLLOWING 4240142 | HJB |