| CallDateTime | CallCode | CallSheetNo | CallCust | CompanyName | EqpDescription | CallFault2 | CallFault3 | CallEng1 |
| 20/10/2026 23:38:00 | 4299985 | HK-UK1483-1685659 | MC1483 | MCDONALDS 1483 ESTON | EQUIPMENT | 24 HOUR PRIORITY | CONSTANTLY FAILS HARVEST AND OVER-FREEZES TRIPPING THE HPCO SWITCH - ICE SENSOR CABLING ALSO DAMAGED BADLY | |
| 20/10/2026 22:28:00 | 4299984 | HK-UK578-1685651 | MAC578 | MCDONALDS 578 CAPE HILL | EQUIPMENT | 4 HOUR PRIORITY | CONVEYOR SWITCHED OFF WHILST IT ENGINEER CARRIED OUT WORK ON OAT. CONVEYORS WILL NOT TURN ON AGAIN . ALL SAFETY PEGS CHECKED ALL EMERGENCY BUTTONS CHECKED AND RESET . TRIP SWITCHES ALL CHECKED . ALL IN OPERATING POSITION | |
| 20/10/2026 22:04:00 | 4299983 | HK-UK544-1685648 | MAC544 | MCDONALDS 544 SWAFFHAM ****QUOTE LIMIT £500** | CLAMSHELL GRILL - TAYLOR | NEXT ENGINEER VISIT | LEFT SIDE GLUBE BRACKET ON MIDDLE PLATEN IS LOOSE | |
| 20/10/2026 21:22:00 | 3990225 | WHE | TRAINING | TRAINING | _TRAINING | 24 HOUR PRIORITY | WILL HELLER-MOORE TRAINING JOB IS TO BE USED FOR ALL TRAINING SESSIONS.
| HJB |
| 20/10/2026 20:12:00 | 4299982 | HK-UK1607-1685638 | MC1607 | MCDONALDS 1607 ASDA MINWORTH **QUOTE OVER £2000** | SHAKE MACHINE - HEAT TREAT - TAYLOR | 24 HOUR PRIORITY | POURING EXTREMELY WATERY, STOPPING AND STARTING WHEN POURING. FULL MACHINE CLEAN COMPLETED, NO DIFFERENCE, CALIBRATIONS CHECKED ETC, NO DIFFERENCE. | |
| 20/10/2026 19:40:00 | 4299981 | HK-UK427-1685634 | MAC427 | MCDONALDS 427 HUNTS CROSS | FRY VAT | 24 HOUR PRIORITY | VAT 3 FROM THE HAND RIGHT SIDE SAYS ERROR E46, PLEASE SEE PHOTO ATTACHED | |
| 20/10/2026 19:40:00 | 4299980 | HK-UK681-1685635 | MAC681 | MCDONALDS 681 GAPTON | EQUIPMENT | 24 HOUR PRIORITY | STEAMER ISN'T STEAMING BUNS AND LEAKS FROM THE BACK FROM TWO DIFFERENT AREAS. | |
| 20/10/2026 19:27:00 | 4299979 | HK-UK2551-1685631 | MC2551 | MCDONALDS 2551 - OXFORD | EQUIPMENT | 24 HOUR PRIORITY | MIELE WASHING MACHINE SOCKET NOT PLUGGING IN. | |
| 20/10/2026 18:33:00 | 4299978 | HK-UK712-1685616 | MAC712 | MCDONALDS 712 BARNWOOD - GLOUCESTER | BLENDED ICE MACHINE | 24 HOUR PRIORITY | MAT MAKING A LOUD NOISE. | |
| 20/10/2026 18:22:00 | 4299977 | HK-UK303-1685614 | MAC303 | MCDONALDS 303 EDGE LANE | CLAMSHELL GRILL - TAYLOR | 24 HOUR PRIORITY | GRILL NOT DETECTING MEAT IN AUTO MODE | |
| 20/10/2026 18:20:00 | 4299976 | HK-UK2551-1685613 | MC2551 | MCDONALDS 2551 - OXFORD | EQUIPMENT | 4 HOUR PRIORITY | MIELE WASHING MACHINE, SOCKET PROBLEM, UNABLE TO PLUG INTO THE SOCKET. | |
| 20/10/2026 18:11:00 | 4299975 | | LB5286 | BYBOX - LB5286 WEST BROMWICH | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5286. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5286) | AFE |
| 20/10/2026 18:10:00 | 4299974 | HK-UK351-1685607 | MAC351 | MCDONALDS 351 SUTTON-IN-ASHFIELD*QUOTE BUILDER* | SHAKE MACHINE - CARPIGIANI | 4 HOUR PRIORITY | SHAKES KEEP GOING INTO STOP AND ITS SAYING ITS THE TUBES, WHEN THEY AREN'T IN STOP THEY'RE COMING OUT VERY LIQUIDLY. | |
| 20/10/2026 18:08:00 | 4299973 | HK-UK1611-1685606 | MC1611 | MCDONALDS 1611 BOLTON - MANCHESTER ROAD EG | AUTOMATIC BEVERAGE SYSTEM (DRINKS TOWER) | 24 HOUR PRIORITY | ONE OF THE CUP HOLDERS HAVE SNAPPED OFF OF THE BELT WE WIL NEED A NEW BELT WITH HOLDERS ORDERING AND REPLACING | |
| 20/10/2026 17:33:00 | 4299972 | | MAB176605 | WINDHOVER | EQUIPMENT | 4 HOUR PRIORITY | KITCHEN EXTRACTOR FAN HAVE SHUT DOWN AND WILL NOT TURN ON SO THEY CANNOT COOK -THEY COME ON WHEN THEY DO THE BOOST BUT IT ONLY LASTS FOR A MIN THEN SHUTS DOWN
RBM IS RAFEL ZBICIAK | NETENG |
| 20/10/2026 17:26:00 | 4299971 | HK-UK136-1685597 | MAC136 | MCDONALDS 136 HEREFORD | SHAKE MACHINE - CARPIGIANI | NEXT ENGINEER VISIT | CHANGE DATE OF CLEANING CYCLE FROM 7 TO 14 DAYS | |
| 20/10/2026 16:54:00 | 4299968 | 90304978 | KFC12909 | LINAKER - KFC WORKSOP - BLYTH SERVICES | EQUIPMENT | 24 HOUR PRIORITY | **FRANKE WARRANTY**
HALF-SIZE REFRIGERATORTRUE MANUFACTURING, TUC-24-HC
SERIAL#: 11252843
THERE IS AN ONGOING ISSUE WITH THE UNDER-COUNTER MILK FRIDGE. THE UNIT CONTINUES TO TRIP, AND THE ENGINEER WHO PREVIOUSLY ATTENDED WAS UNABLE TO IDENTIFY ANY FAULTS. EACH TIME IT IS PLUGGED IN, IT TRIPS THE CIRCUIT. | HJB |
| 20/10/2026 16:54:00 | 4299967 | | AB16560 | BYBOX - AB16560 SAINSBURYS IPSWICH | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16560. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16560) | CBN |
| 20/10/2026 16:54:00 | 4299966 | | LB2975 | BYBOX - LB2975 - BP | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB2975. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB2975) | MMA |
| 20/10/2026 16:53:00 | 4299965 | 32884006 | ASD0078 | ASDA EXPRESS SERVICE STATION - HOLT ROAD | EQUIPMENT | 24 HOUR PRIORITY | *********FLOWRITE*********
ONE OF THE CHILLERS ARE LEAKING FROM UNDERNEATH EDIT: 001747545 (HOLT ROAD EXPRESS PFS - INTEGRAL CHILLED - COLD ROOM) > INTEGRAL CHILLED MEZZ FLOOR > WAREHOUSE > MODEL NUMBER: LY050DGM/H > SERIAL NO: 0101112-19066964
| HJB |
| 20/10/2026 16:53:00 | 4299964 | 61152 | TIM092 | TIM HORTONS - STOCKPORT - DT | EQUIPMENT | 24 HOUR PRIORITY | ** SCC JOB ***
DISHWASHER SHOWING ER 2.1 | HJB |
| 20/10/2026 16:51:00 | 4299963 | 1991239 | WEN0235 | WENDYS - SOUTHEND | FRYER | 24 HOUR PRIORITY | ***SCC/AIREDALE JOB***
***ENGINEER TO CALL OFFICE BEFORE FITTING VAN STOCK***
CALLOUT 24 SLA
PROBLEM: BOTH THE FRYER GIB PIPES ARE NOT WORKING
THEY ARE NOT PULLING OIL FROM THE CAN STRAIGHT WE
ARE MANUALLY FILLING THE OIL.
UNIT: HENNY PENNY FRYER ASSET S234786 SERIAL LH2404005
BOOKED BY COMMERCIAL DESK | HJB |
| 20/10/2026 16:44:00 | 4299962 | HK-UK451-1685575 | MAC451 | MCDONALDS 451 ROSE CRESCENT | DOORS | 24 HOUR PRIORITY | DISPENSE DOORS ARE STUCK AND WILL NOT OPEN TO DISPENSE ANY FRIES | |
| 20/10/2026 16:44:00 | 4299961 | | AB16490 | BYBOX - AB16490 LONGWATER - SAINSBURY'S | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB16490. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB16490) | DCY |
| 20/10/2026 16:44:00 | 4299960 | | LB9568 | BYBOX - LB9568 | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB9568. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB9568) | WLE |
| 20/10/2026 16:44:00 | 4299959 | | AB21055 | BYBOX - AB21055 | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB21055. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB21055) | SFT |
| 20/10/2026 16:43:00 | 4299958 | | LB2612 | BYBOX - LB2612 BANBURY | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB2612. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB2612) | DFH |
| 20/10/2026 16:42:00 | 4299957 | | LB7672 | BYBOX - LB7672 - MILTON KEYNES A | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB7672. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB7672) | DFO |
| 20/10/2026 16:42:00 | 4299956 | | AB17684 | BYBOX - AB17684 SALISBURY - CO OP | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17684. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17684) | LLI |
| 20/10/2026 16:30:00 | 4299954 | HK-UK306-1685567 | MAC306 | MCDONALDS 306 BRISTOL ROAD **QUOTE OVER £2000** | AUTOMATIC BEVERAGE SYSTEM (DRINKS TOWER) | 4 HOUR PRIORITY | SODA IS NOT DISPENSING AT ALL AND ONLY SYRUPS ARE POURING FOR EVERY DRINK. CURRENTLY WE ARE NOT SELLING ANY DRINKS FROM THE ABS. | |
| 20/10/2026 16:30:00 | 4299953 | 292040738 | PRE0541 | MFG - PRET - BP SERVICE STATION MOUNT PLEASANT | ICE MACHINE | 24 HOUR PRIORITY | **LOG ON VERISAE***
FOLLOWING JOB 4293314
THE QUOTE HAS BEEN AUTHORISED FOR THE WORK ORDER #292040738
GENERAL_EQUIPMENT_B_NV1:
MODEL: UDP0080A-251Z. SYSTEM: NA. SERIAL: 310667986
FAULT WITNESSED: DOOR DAMAGED AND DOES NOT SIT IN PLACE
CAUSE OF FAULT:
PROOF OF DIAGNOSIS:
ACTIONS TAKEN: ATTENDED SITE TO CALL FOR UNIT DOOR DAMAGED UPOM ARRIVAL INSPECTED UNIT FOUND DOOR ACTUALLY DAMAGED AND CRACKED AND PINS STUCK IN PLACE. DOOR FRAME ASSEMBLY ALSO SNAPPED AWAY FROM UNIT. BOTH REQUIRED TO RESEAT DOOR. LEFT SAFE BUT DOOR IN SAME CONDITION AS OM ARRIVAL
FURTHER WORK REQUIRED: FIT PARTS
| HJB |
| 20/10/2026 16:29:00 | 4299955 | HK-UK880-1685565 | MAC880 | MCDONALDS 880 DONCASTER FACTORY OUTLET | DRINKS BACK ROOM PACKAGE | NEXT ENGINEER VISIT | BACKROOM 1->WATER BOOSTER SYSTEM >BOOSTER TANK ERROR: DEFECTIVE COMMENT: SPLIT DIAPHRAGM RECORDED ON 28/04/26. SERVICE AGENTS AWARE AND HAVE ORDERED PARTS TO COMPLETE
FAULT #: 1 BACKROOM 1->WATER BOOSTER SYSTEM >PRESSURE SWITCH ERROR: MAINTENANCE REQUIREMENT COMMENT: INCONSISTANT PRESSURE SWITCH, SERVICE AGENTS MADE AWARE AND ARE ORDERING PARTS TO FIX ALONGSIDE THE BOOSTER TANK | |
| 20/10/2026 16:29:00 | 4299952 | HK-UK880-1685566 | MAC880 | MCDONALDS 880 DONCASTER FACTORY OUTLET | AUTOMATIC BEVERAGE SYSTEM (DRINKS TOWER) | PAT REMEDIAL | DRIVE THRU 1->ABS TYPE 1>VALVE ERROR: DEFECTIVE COMMENT: VALVE 3 FANTA FLOW CONTROL LOOKS TO HAVE CRACKED, ONCE TURNED ON WILL NOT TURN BACK OFF SO SUSPECTED SOLENOID DEFECT. SERVICE AGENTS MADE AWARE, ORDERED PARTS FOR NEXT VISIT. UNABLE TO TEST RATIO, THEREFORE RESULTING IN A LOW QI SCORE OF 83%. | |
| 20/10/2026 16:26:00 | 4299951 | 309845002 | MAB181846 | GOLDINGTON - TOBY CARVERY | ELECTRICAL | PAT REMEDIAL | ***PLEASE SIGN IN AND OUT OF VERISAE***
REMEDIAL WORKS FOLLOWING - PREVIOUS JOB NUMBER:
PARTS TO BE FITTED:
2X BULKHEAD (APRX 5W) - WALL OR CEILING MOUNTED - MAINTAINED
BOOKED BY COMMERCIAL DESK | NETENG |
| 20/10/2026 16:20:00 | 4299950 | 0072/3765 | NAN0072 | NANDOS - THE ODEON | SPARES SUPPLY | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
2 X PANASONIC MICROWAVE LABELS
2 X SHARP MICROWAVE LABELS | STF |
| 20/10/2026 16:19:00 | 4299949 | HK-UK1224-1685556 | MC1224 | MCDONALDS 1224 BOSTON | CLAMSHELL GRILL - TAYLOR | 24 HOUR PRIORITY | THE RIGHT HAND SIDE PLATEN OF THE GRILL DOESN'T SIT RIGHT, SLIGHTLY HIGHER ON THER RIGHT SIDE. THE DISKS AT THE ABCKA RE CLEAN, AND AUTO-LEVEL DOESN'T FIX IT. NEITHER DOES SWITCHING IT OFF AND TRYING AGAIN AFTER. THANKS | |
| 20/10/2026 16:18:00 | 4299948 | | LB3192 | BYBOX - LB3192 WARWICK TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3192. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3192) | LHU |
| 20/10/2026 16:13:00 | 3970614 | DCY | VEHICLE | VEHICLE AB1 2BD | _VEHICLE | AS REQUIRED | VAN CHECK TO BE COMPLETED EVERY 2 WEEKS
DESCRIPTION OF WORKS IS OUTLINED IN ASH'S EMAIL
PLEASE FOLLOW THE CHECK LIST ON THE ATTACHED CERT | HJB |
| 20/10/2026 16:12:00 | 4299947 | HK-UK544-1685549 | MAC544 | MCDONALDS 544 SWAFFHAM ****QUOTE LIMIT £500** | SHAKE MACHINE - NON HEAT TREAT TAYLOR | NEXT ENGINEER VISIT | SIDE 1 TOASTER, THE CLUB SECTION COMPLETELY STOPS SPINNING WHEN A BUN IS PUT IN OR WHEN ANY SMALL AMOUNT OF PRESSURE IS APPLIED TO THE BELTS. | |
| 20/10/2026 16:10:00 | 4299946 | | AB17073 | BYBOX - AB17073 | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17073. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17073) | SHU |
| 20/10/2026 16:09:00 | 4299970 | ZD-48907 | GKI6869 | GREENE KING - SUMMIT INN (ROYTON) | EQUIPMENT | HW/SW FAILURE - P2 (24HR) | [IOT-DASH] ESCALATION ROUTING — ENGINEER DISPATCH
ZENDESK REF: #48907
SITE: GREENE KING::FLAMING GRILL::6869 SUMMIT INN (ROYTON) (GKI6869)
EQUIPMENT: POWER PAUSE, LIGHTING — CONTACTOR, EXTERNAL LIGHTING
DEVICE: GK-6869-EXTERNALLIGHTING-2
FAULT: CSABA JAKAB: **[ACT:REV] [CSABA JAKAB]**
TUYA LOGS:
LH LOGS:
BIT OF A MESS
EITHER KEEPS TURNING OFF/ELECTRICAL FAULT OR LOSES CONNECTIVITY
MAY NEED TO GET A 4G UNIT IN HERE
URGENCY: P3
PARTS: WIFI TONGOU
4G TONGOU
ADDITIONAL: SITE HAS 3 EXTERNAL LIGHTING DEVICES - THE CAR PARK ONES DO NOT SEEM TO BE VERY STABLE/CONNECTED.
CAN YOU PLEASE WORK WITH THE IOT TEAM TO IDENTIFY ALL 3 AND THEIR LOCATIONS AND MCBS.
WE STRUGGLED TO FIND THIS THROUGH THE COMMISSIONING AND SURVEY DOCS - WOULD BE GOOD FOR ANY FUTURE LIGHTING ISSUES AS THESE TEND TO BE P1S
ROUTED BY SAM DAY VIA IOT SUPPORT DASHBOARD | |
| 20/10/2026 16:06:00 | 4299945 | QUOTE ONLY | FUL0009 | FULHAM FC | OVEN | SPARES / SUPPLY ONLY | ******SPARE SUPPLY******
CARTRIDGES | HJB |
| 20/10/2026 16:06:00 | 4299944 | HK-UK303-1685544 | MAC303 | MCDONALDS 303 EDGE LANE | BUILDING | 24 HOUR PRIORITY | 16A COMMANDO SOCKET IN CORRAL THAT IS CONNECT TO COMPACTOR, KEEPS GETTING WATER BUILDING UP INSIDE OF IT, WHICH TRIPS THE WHOLE CORRAL DISTRIBUTION BOARD OFF. COULD WE HAVE SOMEONE OUT TO LOOK AT REPLACING THE SOCKET AND MOVING IT FURTHER ALONG THE WALL AWAY FROM WHERE IT CAN GET WET. ITS CURRENTLY LOCATED NEAR A LEAK WHICH WE ARE WAITING ON BEING REPAIRED. | |
| 20/10/2026 16:05:00 | 4299969 | ZD-47152 | GKI6283 | FARMHOUSE INNS - MIDDLEMARCH FARM (NUNEATON) | EQUIPMENT | HW/SW FAILURE - P2 (24HR) | [IOT-DASH] ESCALATION ROUTING — ENGINEER DISPATCH
ZENDESK REF: #47152
SITE: GREENE KING::FARMHOUSE INNS::6283 MIDDLEMARCH FARM (NUNEATON) (GKI6283)
EQUIPMENT: NETWORKING — LW GATEWAY
DEVICE: GK-MIDDLEMARCHFARM-LWGATEWAY
FAULT: REQUESTER: [CSABA JAKAB] HI TEAM,
WE HAVE RECEIVED A FEW ALARMS FROM THE LIGHTHOUSE SYSTEM REGARDING A DEVICE BEING DOWN ON YOUR SITE.
THIS DEVICE LOOKS LIKE THIS:
OR:
IT SHOULD BE LABELLED "GK-BARLEYFARM-LWGATEWAY" AND WILL MOST LIKELY HAVE ALL RED FLASHING LIGHTS OR NONE AT ALL.
IT WILL BE PLUGGED IN WITH A NORMAL USB-C CABLE, SAME AS THE AVERAGE PHONE OR LAPTOP THESE DAYS:
CAN YOU PLEASE FIND THIS DEVICE, UNPLUG IT FOR 20 SECONDS, THEN PLUG IT BACK IN?
IT WILL USUALLY BE IN AN ELECTRICAL OR CLEANING CUPBOARD, NEAR THE BAR/GLASSWASH AREA OR IN A HALLWAY SOMEWHERE.
PLEASE DO LET US KNOW ONCE THIS HAS BEEN DONE AND WE CAN CARRY OUT SOME HEALTH CHECKS ON YOUR SITE.
--- EQUIPMENT DETAILS ---
CATEGORY: NETWORKING > LW GATEWAY
DEVICE/ASSET: GK-MIDDLEMARCHFARM-LWGATEWAY
PROBLEM: DEVICE OFFLINE
URGENCY: P3
PARTS: 1 X DRAGINO LORAWAN GATEWAY
ADDITIONAL: IM NOT SURE IF MOVING IT AROUND THE SITE MAY RESOLVE THE ISSUE - PERHAPS SOMETHING HAPPENED THAT AFFECTED THE 4G SIGNAL.
OTHERWISE WE ARE NOT SURE WHY IT WOULD JUST GO OFFLINE AND NOT RECONNECT WHEN THE SIM IS ACTIVE.
MAY NEED REPLACING.
ROUTED BY SAM DAY VIA IOT SUPPORT DASHBOARD | |
| 20/10/2026 16:05:00 | 4299943 | | LB10117 | BYBOX - LB10117 OLDBURY C | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB10117. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB10117) | BAM |
| 20/10/2026 16:05:00 | 4299942 | | LB5201 | BYBOX - LB5201 MOULSHAM TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5201. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5201) | ABM |
| 20/10/2026 16:05:00 | 4299941 | | LB18061 | BYBOX - LB18061 DERBY PREMIER INN | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB18061. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB18061) | ANE |
| 20/10/2026 16:04:00 | 4299940 | | LB3293 | BYBOX - LB3293 CASTLE BROMWICH A MORRISONS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3293. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3293) | OFT |
| 20/10/2026 15:52:00 | 4299938 | L294014 | GKI3822 | GREENE KING - PLATFORM 8 (INVERNESS) | EQUIPMENT | 5 DAY PRIORITY | ***PLEASE SIGN ON AND OFF PULSE ON SITE ***
MICROWAVE LIGHT NOT WORKING, NEEDS FIXED
PREFERRED ATTENDANCE TIME : 9AM ONWARDS
VAN STOCK ENGINEER - PLEASE DO NOT EXCEED OVER £750 - CALL THE OFFICE IF YOU NEED TO FIT PARTS
PLEASE ATTACH A CLEAR PICTURE OF THE DATA PLATE AND ANY WARRANTY STICKERS
BOOKED BY COMMERCIAL DESK | HJB |
| 20/10/2026 15:52:00 | 4299937 | HK-UK1395-1685538 | MC1395 | MCDONALDS 1395 MANSFIELD*QUOTE BUILDER* | SHAKE MACHINE - CARPIGIANI | 24 HOUR PRIORITY | SHAKES ARE POURING OVER WEIGHT - WE HAVE STRIPPED THE MACHINE AND IT IS STILL OVER POURING | |
| 20/10/2026 15:45:00 | 4299935 | ACCOUNT | STA53264 | MAGIC BEAN T/A STARBUCKS - NUNEATON DRIVE THRU | MULTIDECK CHILLER | 24 HOUR PRIORITY | OUR TALL BOY IS SHOWING HIGH TEMPERATURE ON NAVITAS AND OTHER PROBES. | HJB |
| 20/10/2026 15:42:00 | 4299934 | HK-UK1241-1685534 | MC1241 | MCDONALDS 1241 BLACKWOOD RETAIL PARK **QUOTE OVER £800** | CLAMSHELL GRILL - GARLAND | 24 HOUR PRIORITY | LEFT PLATEN DISABLED. ERROR ON GRILL. TRIED TROUBLESHOOTING AND NOTHING WORKS. | |
| 20/10/2026 15:40:00 | 4299932 | 0387/1782 | NAN0387 | NANDOS - BATTERSEA POWER STATION | SPARES SUPPLY | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE | STF |
| 20/10/2026 15:39:00 | 4299933 | HK-UK1359-1685532 | MC1359 | MCDONALDS 1359 BLETCHLEY CENTRAL | MERRYCHEF OVEN | NEXT ENGINEER VISIT | FAULT: E88 ERROR MESSAGE. I HAVE RESET THE OVEN BUT IT RELOADS ON TO THE SAME MESSAGE SCREEN | |
| 20/10/2026 15:39:00 | 4299931 | 800966 | SUB41921 | SUBWAY MEALHOUSE LANE | EQUIPMENT | SPARES / SUPPLY ONLY | ***SPARE/SUPPLY ONLY***
1X E-5-30-10-Z4
PART NUMBER PROVIDED BY CUSTOMER.
BOOKED BY COMMERCIAL DESK | STF |
| 20/10/2026 15:35:00 | 4299930 | 367479975 | GRE0247 | GREGGS - LARKHILL | EQUIPMENT | 4HR PRIORITY | **********LOG ON TO SERVICE CHANNEL*********
"FOOD SERVICE / REFRIGERATION / SANDWICH SELECTER / TEMPRATURE TO COLD / IS THIS AN INSURANCE CLAIM?: NO / FOOD SERVICE / REFRIGERATION / SANDWICH SELECTER / TEMPRATURE TO COLD / IS THIS AN INSURANCE CLAIM?: NO / TEMPERATURE ON TOP TO HIGH , FEEL HOT AT THE TOP. SN 1N 61148507" | HJB |
| 20/10/2026 15:33:00 | 4299929 | . | MAC436 | MCDONALDS 436 NEWPORT | SHAKE MACHINE - CARPIGIANI | REMEDIAL | NEEDS A FULL CONDENSER CLEAN FOLLOWING PPM | HJB |
| 20/10/2026 15:31:00 | 4299939 | HK-UK1524-1685528 | MC1524 | MCDONALDS 1524 BAYNARDS GREEN | BUN STEAMER | 24 HOUR PRIORITY | NOT HEATING UP AT ALL, JUST LEAVES FILLED WITH WATER DUE TO NO HEAT. | |
| 20/10/2026 15:30:00 | 4299928 | 90304973 | KFC5654 | LINAKER - KFC ELK MILL - CENTRAL RETAIL PARK DT | BUN CHUTE WHF | 24 HOUR PRIORITY | **FRANKE SERVICE**
COLD FOOD TABLE 1335X865X914, 1 DOORUK-FF, WORKFLOW LEFT TO RIGHT
SERIAL#: 08-0889312-01
THE AIR TEMP IS 4.5 OR OVER AND CAN'T GET ANY LOWER. CANT MAINTAIN TEMP WHEN FULL OR IN USE. | HJB |
| 20/10/2026 15:29:00 | 4299927 | | LB18091 | BYBOX - LB18091 - BRADFORD TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB18091. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB18091) | LDY |
| 20/10/2026 15:27:00 | 4299926 | | LB18091 | BYBOX - LB18091 - BRADFORD TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB18091. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB18091) | LDY |
| 20/10/2026 15:22:00 | 4299925 | | LB3257 | BYBOX - LB3257 - JOHN MASON INTERNATIONAL | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3257. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3257) | LGL |
| 20/10/2026 15:21:00 | 4299924 | | LB3257 | BYBOX - LB3257 - JOHN MASON INTERNATIONAL | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3257. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3257) | MMH |
| 20/10/2026 15:21:00 | 4299923 | HK-UK1299-1685525 | MC1299 | MCDONALDS 1299 STAFFORD D/T | ELECTRICAL | 24 HOUR PRIORITY | ENGINEER CAME OUT TODAY AND ORDERED A NEW PART FOR AN ONGOING ISSUE HOWEVER SAID WE NEED TO GET AN ELECTRICIAN TO FIT A NEW PLUG SOCKET IN THE BACK OF THE GRILL DUE TO HEAVY GREASE BUILD UP | |
| 20/10/2026 15:18:00 | 4299922 | 0733/2766Q | FIV0733 | FIVE GUYS - WHITELEY ***PERMIT REQUIRED*** | POWER SOAK | 24 HOUR PRIORITY | ENGINEER TO SIGN IN/OUT PRONETT - 2 MAN JOB (4 HRS EACH)
QUOTE ACCEPTANCE FOLLOWING 4297436
ENGINEER TO REPLACE MOTOR AND SEAL KIT | NETENG |
| 20/10/2026 15:16:00 | 4299920 | | AB15795 | BYBOX - AB15795 TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB15795. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB15795) | KHL |
| 20/10/2026 15:13:00 | 4299919 | | AB19114 | BYBOX - AB19114 WOLVERHAMPTON - GALA BINGO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB19114. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB19114) | NPT |
| 20/10/2026 15:11:00 | 4299918 | | LB17857 | BYBOX - LB17857 - CO-OP | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB17857. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB17857) | RHI |
| 20/10/2026 15:01:00 | 4299916 | | AB17529 | BYBOX - AB17529 TESCO CARDIFF | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: AB17529. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: AB17529) | AMO |
| 20/10/2026 15:00:00 | 4299915 | | LB6224 | BYBOX - LB6224 TESCO EXTRA | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB6224. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB6224) | JRE |
| 20/10/2026 14:59:00 | 4299914 | | LB5017 | BYBOX - LB5017 - MILTON KEYNES B | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5017. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5017) | ASL |
| 20/10/2026 14:58:00 | 4299921 | HK-UK891-1685510 | MAC891 | MCDONALDS 891 BILSTON | DRINKS TOWER | 24 HOUR PRIORITY | DIET COKE LINE IN DT IS NOT CURRENTLY WORKING. | |
| 20/10/2026 14:57:00 | 4299917 | HK-UK1260-1685508 | MC1260 | MCDONALDS 1260 WALL ISLAND | TOASTER - VERTICAL | 24 HOUR PRIORITY | THE MOTOR IS WORKING, BUT WE NEED NEW DISCS AS ITS NOT ALL TURNING WHEN ON | |
| 20/10/2026 14:57:00 | 4299913 | 1991157 | SLI0065 | SLIM CHICKENS - ARNDALE **PERMIT** | ELECTRIC FRYER | 24 HOUR PRIORITY | ***SCC/AIREDALE JOB***
***ENGINEER TO CALL OFFICE BEFORE FITTING VAN STOCK***
PROBLEM: RED HANDLE FOR PUMP IS BROKEN
UNIT: PITCO ELECTRIC FRYER - SN: E21CA064495
BOOKED BY COMMERCIAL DESK | HJB |
| 20/10/2026 14:55:00 | 4299912 | 0282/4164 | NAN0282 | NANDOS - LOUGHTON | SPARES SUPPLY | SPARES / SUPPLY ONLY | SPARE SUPPLY ONLY
1 X MICROWAVE | STF |
| 20/10/2026 14:53:00 | 4299911 | 0141/4162 | NAN0141 | NANDOS - NOTTINGHAM SHOWCASE | DUAL CONTACT GRILL | 24 HOUR PRIORITY | ENGINEER SIGN IN AND OUT OF PRONETT
TOP SIDE OF CLAMSHELL NOT HEATING UP
ENGINEER TO PHOTOGRAPH ANY GREASE/WATER INGRES INSIDE UNIT
ENGINEER TO DOCUMENT WHETHER GREASE GUARDS ARE IN PLACE
*** POSSIBLE WARRANTY ANY PARTS REMOVED ADN REPLACED MUST BE SENT TO OFFICE FOR WARRANTY CHECK!!!!!! DO NOT PRESS WARRANTY ON PRONETT *** | HJB |
| 20/10/2026 14:52:00 | 4299910 | HK-UK1260-1685506 | MC1260 | MCDONALDS 1260 WALL ISLAND | MERRYCHEF OVEN | NEXT ENGINEER VISIT | NEEDS A NEW SEAL AROUND THE DOOR, IT HAS ALL CORRODED | |
| 20/10/2026 14:52:00 | 4299909 | 14417 | COF0036 | THE COFFEE HOUSE | AIR COOLED ICE MAKER | 24 HOUR PRIORITY | MIDDLEBY WARRANTY
~~~
NOT PRODUCING ICE.
~~~
THIS EQUIPMENT REQUIRES ATTENDANCE BY A REFRIGERATION ENGINEER
***PLEASE RECORD THE WATER HARDNESS TO THE APPLIANCE ON YOUR JOB REPORT; BOTH BEFORE & AFTER ANY WATER FILTER IF THERE IS ONE***
IF THE FAULT RELATES TO EITHER AN INSTALLATION ISSUE, A WATER ISSUE - SUCH AS QUALITY,
PRESSURE, ETC. - OR A CLEANING ISSUE PLEASE DO NOT PROCEED WITHOUT FIRST CONTACTING MIDDLEBY UK TO OBTAIN AUTHORISATION; 01925 821280, OPTION 3 FOR SERVICE.
IF A NEW COMPRESSOR IS REQUIRED PLEASE TAKE A PICTURE OF THE COMPRESSOR DATA PLATE CLEARLY SHOWING THE SERIAL NUMBER. A COMPRESSOR WARRANTY FORM MUST BE COMPLETED WHILST ON SITE. PLEASE CONTACT MIDDLEBY UK FOR A COPY OF THIS FORM; 01925 821280, OPTION 3 FOR SERVICE | HJB |
| 20/10/2026 14:51:00 | 4299908 | | LB15649 | BYBOX - LB15649 - SAINSBURYS | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB15649. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB15649) | NLY |
| 20/10/2026 14:51:00 | 4299907 | HK-UK1260-1685504 | MC1260 | MCDONALDS 1260 WALL ISLAND | MERRYCHEF OVEN | NEXT ENGINEER VISIT | NEEDS A NEW SEAL AROUND THE DOOR, IT HAS ALL CORRODED | |
| 20/10/2026 14:51:00 | 4299906 | | LB13452 | BYBOX - LB13452 WIGSTON C TESCO | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB13452. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB13452) | JPS |
| 20/10/2026 14:45:00 | 4299905 | 309789618 | MAB215464 | ALL BAR ONE - STRATFORD | EQUIPMENT | PAT REMEDIAL | ***PLEASE SIGN IN AND OUT OF VERISAE***
REMEDIAL WORKS FOLLOWING - PREVIOUS JOB NUMBER: 4293491
PARTS TO BE FITTED: TBC
BOOKED BY COMMERCIAL DESK | HJB |
| 20/10/2026 14:44:00 | 4299904 | | LB3074 | BYBOX - LB3074 EXETER B | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB3074. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB3074) | TSS |
| 20/10/2026 14:41:00 | 4299903 | 367471258 | WEL0011 | WELCOME BREAK - FORECOURT - CORLEY NORTH | EQUIPMENT | 24 HOUR PRIORITY | *LOG INTO SERVICECHANNEL ON SITE*
"FORECOURT / CATERING EQUIPMENT / HOT HOLD / LOW TEMP / THE MIDDLE SHELF ON THE PASTY HOT HOLD IS NOT TO TEMP. WE HAVE TRIED ADJUSTING IT BUT IT STILL DROPS DOWN. " | HJB |
| 20/10/2026 14:35:00 | 4299901 | HK-UK544-1685493 | MAC544 | MCDONALDS 544 SWAFFHAM ****QUOTE LIMIT £500** | SHAKE MACHINE - HEAT TREAT - TAYLOR | NEXT ENGINEER VISIT | NEED TO CHANGE SHAKE MACHINE TO 2 WEEK CLEAN. | |
| 20/10/2026 14:34:00 | 4299902 | HK-UK947-1685492 | MAC947 | MCDONALDS 947 THURMASTON | ICE MACHINE - ABS | 24 HOUR PRIORITY | NOT PRODUCING ANY ICE, TRIED TO TROUBLE SHOOT BUT STILL NO USE | |
| 20/10/2026 14:33:00 | 4299900 | | FIV0790 | FIVE GUYS - CHESTER | FRY VAT | REMEDIAL | ENGINEER TO SIGN IN/OUT PRONETT
REMEDIAL 1/1
1) NEW BURNERS AND NEW POWER CABLES FOR FRYERS | NETENG |
| 20/10/2026 14:30:00 | 4299899 | HK-UK291-1685487 | MAC291 | MCDONALDS 291 SHEFFIELD - CRYSTAL PEAKS | SHAKE MACHINE - HEAT TREAT - TAYLOR | 24 HOUR PRIORITY | MACHINE MAKING A HORRIBLE SOUND, HAVING TO TURN OFF THE SNOWFLAKE FOR IT TO STOP, WHEN I UPLOAD THE VIDEO THERE’S NO VOLUME | |
| 20/10/2026 14:30:00 | 4299898 | 14420 | ZAZ001 | ZAZA BAZAAR | BREMA ICE MACHINE | 24 HOUR PRIORITY | **** MIDDLEBY ****
THE WATER LEAKAGE FROM THE MACHINE INSTEAD OF DYING DOWN HAS BECOME EVEN WORSE. IT IS NOW EVEN LEAKING WATER
INSIDE THE MACHINE AND OUTSIDE IS LIKE A POND AND DESTROYING THE WOODEN FLOORING OF OUR MEZZANINE.
THIS EQUIPMENT REQUIRES ATTENDANCE BY A REFRIGERATION ENGINEER
***PLEASE RECORD THE WATER HARDNESS TO THE APPLIANCE ON YOUR JOB REPORT; BOTH BEFORE &
AFTER ANY WATER FILTER IF THERE IS ONE***
IF THE FAULT RELATES TO EITHER AN INSTALLATION ISSUE, A WATER ISSUE - SUCH AS QUALITY,
PRESSURE, ETC. - OR A CLEANING ISSUE PLEASE DO NOT PROCEED WITHOUT FIRST CONTACTING
MIDDLEBY UK TO OBTAIN AUTHORISATION; 01925 821280, OPTION 3 FOR SERVICE.
IF A NEW COMPRESSOR IS REQUIRED PLEASE TAKE A PICTURE OF THE COMPRESSOR DATA PLATE
CLEARLY SHOWING THE SERIAL NUMBER. A COMPRESSOR WARRANTY FORM MUST BE COMPLETED
WHILST ON SITE. PLEASE CONTACT MIDDLEBY UK FOR A COPY OF THIS FORM; 01925 821280, OPTION 3
FOR SERVICE | HJB |
| 20/10/2026 14:30:00 | 4299897 | HK-UK1774-1685486 | MC1774 | MCDONALDS 1774 SHEPSHED*QUOTE BUILDER* | CHICKEN VAT | 24 HOUR PRIORITY | WHEN TIMERS ARE PRESSED, THERE IS A LAG AND TAKES APPROX 30S TO TURN ON THE TIMERS THUS AFFECTING FOOD QUALITY | |
| 20/10/2026 14:27:00 | 4299895 | . | MC1244 | MCDONALDS 1244 BATTLEFIELDS | CHICKEN VAT | REMEDIAL | PARTS NEEDED FOLLOWING PPM | HJB |
| 20/10/2026 14:25:00 | 4299894 | | LB9523 | BYBOX - LB9523 MARKET HARBOROUGH (16B) | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB9523. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB9523) | CBE |
| 20/10/2026 14:22:00 | 4299893 | | LB5196 | BYBOX - LB5196 STAFFORD RANGERS FOOTBALL CLUB | COLLECT PARTS | 24 HOUR PRIORITY | PARTS HAVE BEEN DISPATCHED TO THIS LOCATION: LB5196. MAKE SURE YOU PICK UP THE PARTS REQUIRED BEFORE ATTENDING THE VISIT. (ENGINEER DEPOT: LB5196) | AHA |
| 20/10/2026 14:19:00 | 4299892 | 309766129 | MAB199761 | HARVESTER - ORCHARD | ELECTRICAL | 36 HOUR PRIORITY P2 | LOG ON AND OFF VERISAE
INSTALLED BEFORE MY TAKE OVER OF SITE ON THE MAIN LINE THERE IS AN EXTENSION CORD COMING FROM AN IOT BOX THIS HAS BEEN FLAGGED AS AN ISSUE FOR OBVIOUS REASONS AND MUST BE REPLACED WITH NEW SOCKETS THAT ARE COVERED DUE TO THEM BEING BEHIND FRYERS THIS WOULD ENSURE SAFER OPERATION THAT GREASE IS LESS LIKELY TO BE INSIDE THE HOUSINGS | HJB |
| 20/10/2026 14:16:00 | 4299891 | HK-UK1716-1685475 | MC1716 | MCDONALDS 1716 LEEK*QUOTE BUILDER* | SHAKE MACHINE - HEAT TREAT - TAYLOR | NEXT ENGINEER VISIT | SHAKE MACHINE SPITTING OUT THE FRONT ON BOTH SIDES - A LOT OF MIX | |
| 20/10/2026 14:16:00 | 4299890 | HK-UK767-1685473 | MAC767 | MCDONALDS 767 KIDDERMINSTER | TOASTER - MUFFIN | NEXT ENGINEER VISIT | RIGHT SIDE TOASTER HALF LOAD AND LIGHTS DONT WORK | |
| 20/10/2026 14:16:00 | 4299889 | L293847 | GKI4741 | GREENE KING - JOLLY SCOTCHMAN (SLEAFORD) | EQUIPMENT | 24 HOUR PRIORITY | ***SPARE/SUPPLY ONLY***
7X NEW SPLASH PLATES TO GO INSIDE THE TOP OF THE MIRCOWAVES
PANASONIC - NE 1856
BOOKED BY COMMERCIAL DESK | STF |
| 20/10/2026 14:15:00 | 4299888 | HK-UK1716-1685471 | MC1716 | MCDONALDS 1716 LEEK*QUOTE BUILDER* | AUTOMATIC BEVERAGE SYSTEM (DRINKS TOWER) | NEXT ENGINEER VISIT | PRESSURE GAUGE STILL SHOWING FAULT | |
| 20/10/2026 14:15:00 | 4299887 | 61144 | TIM070 | TIM HORTONS FIFE LEISURE PARK DUNFERMLINE - DT | ICOMBI PRO | 24 HOUR PRIORITY | EQUIPMENT: RATIONAL OVEN
ISSUE: SAME ISSUE AS LAST TIME, OVEN IS NOT COOKING SOME FOOD UP TO TEMP AFTER FULL TIME IN THE OVEN CAUSING A DELAY IN ORDERS, THERE ALSO SEEMS TO BE A LEAK IN THE BOTTOM RIGHT CORNER WHEN THE BOTTOM OVEN IS CLEANING.
SERIAL: E11SJ21082915566 | HJB |
| 20/10/2026 14:14:00 | 4299896 | HK-UK948-1685469 | MAC948 | MCDONALDS 948 CWMDU | TOASTER - VERTICAL | 24 HOUR PRIORITY | TOASTER JAMMING, PART INSIDE LOOKS LIKE ITS STICKING OUT CAUSING TO JAM. TOASTER IS CURRENTLY ON LINE 3 | |